It's me pings again / tech support

ou7shined · Jun 05, 2009, 15:03:28

Well I'm still choked at 300kbps and my pings are in the 100s. Should I restart the router or is that just as bad as switching it off?

Rik · Jun 05, 2009, 15:07:10

It's no different, Rich.

ou7shined · Jun 05, 2009, 15:14:11

So I just wait and the router will automatically pick it up when the profile has settled?

Rik · Jun 05, 2009, 15:19:30

The router doesn't care about profiles, Rich, they're just for BT's convenience. Your router will go as fast as it can, limited by the sync speed and profile. If either change, the router will handle it automatically.

ou7shined · Jun 05, 2009, 22:20:06

Ah well it looks like another weekend with no gaming then.

My pings are between 60 and 120 what can be done about them then while I wait for my (mates) router to do it's biz? It was around a tolerable 45ms before all this happened so my increase doesn't seem to be related to the 8ms increase you are experiencing.

Sebby · Jun 05, 2009, 23:29:03

The pings thing may be the same issue as some others have been experiencing, but that doesn't get away from the fact that there is something wrong with your line, and imo, that needs to be sorted first.

ou7shined · Jun 05, 2009, 23:50:53

BT claim the line has no issues and IDnet say they have done all they can do (well that's what the last one said at least

- I have learnt over he past few days that it does depend upon who you get when you call). I'm totally out of my depth here. I wish I knew what to do.

I'm a musician - in my world dB means something else.

(edited for spelling)

Sebby · Jun 06, 2009, 00:06:37

The other day when you posted your BT speedtest result, it was clear that there's something wrong with your line as the profile of 350k suggested that there had been some significant instability.

Get onto IDNet anyway, as your ping issue may be what others are experiencing.

ou7shined · Jun 06, 2009, 00:33:53

Ok. I'll try again.

Cheers for listening Sebby.

Here's my latest...

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7424 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 350 kbps
Actual IP throughput achieved during the test was - 316 kbps

Rik · Jun 06, 2009, 09:59:50

That's a certain sign of instability, Rich, the profile is for a sync speed of 416-575k. Has IDNet asked you to report the line to BT as a voice fault? If you do a quiet line test (17070 option 2) do you hear any noise?

ou7shined · Jun 06, 2009, 10:44:41

Nope. Dialled 17070 option 2 and it sounds crystal clear.

Rik · Jun 06, 2009, 10:58:09

Essentially, then, you need to talk to support and get an engineer out, risking the callout charge if no fault is found.

ou7shined · Jun 06, 2009, 11:14:26

That's scary.
But I have the router connected directly to the test socket with a brand new phone cable and a new cat5 from that to the PC so I should be ok yeah?

Rik · Jun 06, 2009, 11:19:49

You should, but no-one can guarantee how BT will play it. From what I know, there's clearly a line fault, but BT have to be able to identify it.

Simon · Jun 06, 2009, 12:06:37

That's where the tea and snacks come in.

Rik · Jun 06, 2009, 12:16:29

Indeed.

ou7shined · Jun 07, 2009, 14:29:54

I won a 2700 HGV on ebay last night - £5.50
h/ware Version: 2701-1--589-005
s/ware Ver: 5.29.107.19

Sebby · Jun 07, 2009, 14:33:43

Nice.

Simon · Jun 07, 2009, 14:42:40

Cool!

Rik · Jun 07, 2009, 15:34:29

Plug it in, that will soon change.

ou7shined · Jun 08, 2009, 13:29:26

I'm syncing at about 5megs today - it's obviously shy of the 6.5+ I was getting before all this happened but at least it's working again. I'm not gonna mess about with it until the 2700 arrives.
Spoke to James at IDNet and he has suggested switching off interleaving to try and bring my pings back down to double figures again.
Things are looking up at last.

Rik · Jun 08, 2009, 15:45:40

Glad to hear you're making progress, Rich.

ou7shined · Jun 08, 2009, 15:51:13

Quote from: Rik on Jun 08, 2009, 15:45:40

Glad to hear you're making progress, Rich.

Yup. That's a very appropriate smiley there Rik.

Rik · Jun 08, 2009, 15:56:18

It's been well used this past week...

ou7shined · Jun 10, 2009, 16:29:19

The 2700 came today - it's big init!

Turns out to be a dual SSID. Thank you.

I had some trouble initially as the "home" in the address bar doesn't work for it but I found "http://192.168.1.254/" is the key.

I'm in a bit of a panic just now as this is my first wireless and I don't know how to make it secure also I don't want it to self upgrade to v6 while I'm faffing about with it.

Also.. it says...

Connection Speed:
• Incoming: 7392 kbps
• Outgoing: 448 kbps

Is this real or my profile?

Regarding my pings, they have returned to around what they were before all this happened although rather than being as stable as they used to be they are very variable - tried gaming (before the 2700 arrived) and it is still very jerky.