Ping problems

[Turin]

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:

Reply from 212.69.36.10: bytes=32 time=21ms TTL=59
Reply from 212.69.36.10: bytes=32 time=20ms TTL=59
Reply from 212.69.36.10: bytes=32 time=20ms TTL=59
Reply from 212.69.36.10: bytes=32 time=20ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms


That's what's it's normally like..

[Rik]

Have a word with support, they can see what state your exchange is in.

[Turin]

I spoke to support a little over a week ago regarding my exhange and was told "I have checked with BT and they have advised the VP within the exchange
to which your line is connected is working within limits however at busy times you are likely to see speeds fluctuate"
Trouble is i get ping troubles at random times 

[Rik]

I really don't know what else to suggest. Since moving to gw5, pings have been fine for me. Are you on a wireless or wired connection?

[Turin]

I'm on a wired connection.

[Rik]

That's the only other obvious local variable. Do you have an NTE5 master socket, the type where the faceplate is removable? If so, have you tried connecting at the test socket which is revealed when you remove the faceplate?

What router are you using, can you try an alternative?

[Turin]

I do have a NTE5 master socket.I haven't tried going through the test socket...would that make a difference??
As for router i'm using a Netgear DG834PN.I'm thinking of getting a new one in the hope that it will help my problem some what and have been reading through the 2700 thread.
I did try with a friend's router about 2-3 weeks ago but i still had the same problem(though i could only borrow it for a night)

[Rik]

The NTE5 test socket will rule out any issues with your internal wiring, eg noise pickup. What's your downstream noise margin, sync speed and attenuation?

[Turin]

ADSL Link                    Downstream                     Upstream
Connection Speed    5984 kbps                             448 kbps
Line Attenuation             37.0 db                               18.5 db
Noise Margin             11.3 db                               23.0 db

[Rik]

It looks like your line might be noisy, you probably have a target noise margin of 12db. That could be affecting pings.

[Turin]

So how do i tackle that problem? 

[Rik]

Switch to the test socket for a while, see if that helps. Do you have hard-wired extensions, and if you do, what's connected to them?

[Turin]

No hardwired extensions.I'll give the test socket a go and see what happen's.Cheer's Rik

[Rik]

The test socket is unlikely to help if there's no extensions. What else is connected to the line?

[Turin]

Just the house phone.

[Rik]

DECT?

[Turin]

It is DECT

[Rik]

Try to keep is as far from the router as possible. If you can try an alternative router, that would eliminate that possibility as well, after which you can only talk to support.

[Turin]

Ok will do.