slow

[Gary]

Morning all 

Not sure what the problem is but after my terrible performance last night things seem back to normal.

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6741 kbps

Lets just hope when I get back from work they are the same.

Hope all have a great day 

Glad to see things are ok this morning, may be worth checking it when you get home to be sure 

[wecpcs]

I see the problem is back my download speeds have reduced by 2/3, my upload speeds have dropped also and my pings have quadrupled. It is now even worse on GW5 than it was on GW6.
Very unhappy.

[Rik]

I'm not seeing that, Colin, I've got my full line speed on GW5. I'd suggest giving support a ring.

[wecpcs]

I'm not seeing that, Colin, I've got my full line speed on GW5. I'd suggest giving support a ring.

I have just done another speedtest and it has improved, but something is certainly very erratic. I have never known such large swings over a very short period of time.



Correction it is worse

[Rik]

Yesterday was the first time I've ever seen less than full speed from my line in the 32 months I've been a customer. I really don't know what happened so suddenly.

[Ray]

No problems with my connection either at present.

[Rik]

This is my latest test...

[wecpcs]

This is my latest test...

I am beginning to suspect the speedtest.net site as I just got these readings from speed.io



Colin

[Rik]

Can you do a BT test, Colin, that is the most reliable indicator? You don't have anything running in the background, do you?

[wecpcs]

Can you do a BT test, Colin, that is the most reliable indicator? You don't have anything running in the background, do you?

Only my usual programs, nothing different to normal.

Nothing wrong there with the BT speedtest. I think I am getting paranoid after my dreadful O2 ACCESS problems I have had in the past.


Test1 comprises of Best Effort Test: -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6027 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Thanks Rik

Colin

[Rik]

The throughput is slightly low, but it suggests exchange congestion more than the kind of issues some of us were seeing yesterday, Colin. I think you have a dsl4 login, don't you?

[wecpcs]

The throughput is slightly low, but it suggests exchange congestion more than the kind of issues some of us were seeing yesterday, Colin. I think you have a dsl4 login, don't you?

I have just checked an we have no exchange congestion as we are in a very quiet area on the eastern end of the Isle of Sheppey (less than 1500 on the exchange and only a handful of small businesses).
How do I check if I have a dsl4 login, whatever that is?

Colin

[Steve]

Colin. Its the letters after the . in your idnet username i.e .net

[wecpcs]

Colin. Its the letters after the . in your idnet username i.e .net

Thanks Steve, in that case no as it ends in GW5 (was previously GW6 before James changed it yesterday)

Colin

[Rik]

Ah, OK, same central, Colin, so we know that's OK.

[wecpcs]

Ah, OK, same central, Colin, so we know that's OK.

I have always wondered how do I tell if I have interleaving on or off as there is nothing to state that in my Netgear DG834G v4 router. Assuming its on would I get get any better performance if its off.
These are my router stats.


System Up Time 46:32:06
Port    Status    TxPkts    RxPkts    Collisions    Tx B/s    Rx B/s    Up Time
WAN    PPPoA    278921    476677    0            315            6719            25:36:47
LAN    10M/100M    1362145    1251019    0            8537            1640            46:31:58
WLAN 11M/54M    650356    304390    0            1151            1185            46:31:49

ADSL Link    Downstream    Upstream
Connection Speed    8128 kbps    448 kbps
Line Attenuation    27.0 db    12.5 db
Noise Margin    9.6 db    23.0 db

Colin

[Rik]

It should be off with that sync speed, Colin. In theory at least, interleaving drops the max sync speed from 8128 to, iirc, 7616.

[tamtap]

thought i'd let you guys know, swopped to GW6 from GW5 and the packet loss has stopped also have slightly faster response times.

I give credit to the idnet support team, they called me back early this morning and problem resolved. If only BT would be so responsive it must be very frustrating for idnet knowing its not their fault and BT's.

If BT had stuck to recabling the UK and not wasting billions in failed IT support maybe we would all be benefitting.

Anyway thanks IDNET.

Tam

[Rik]

Glad you're sorted, Tam. IDNet have a fault report in to BT on GW6.

[dujas]

I have to praise customer service; a message was left on my answer phone this morning from IDnet saying to contact them and upon returning the call I was switched to gw5. Connection performance has since returned to normal:

[wecpcs]

It should be off with that sync speed, Colin. In theory at least, interleaving drops the max sync speed from 8128 to, iirc, 7616.

Thanks once again Rik. 

[Rik]

NP.

[Steve]

To find out interleave status on DG834Gv4

http://192.168.0.1/setup.cgi?todo=debug

telnet 192.16.0.1

# adslctl info --stats

[Glenn]

I just called support after speaking with Simon this morning, I have been moved to DSL4 with a 30% improvement in d/l speed 

[bobleslie]

Glad you're sorted, Tam. IDNet have a fault report in to BT on GW6.

It would be helpful to know, Rik, when that fault is officially cleared.