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Started by Baz, Jun 02, 2009, 18:30:58

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drummer

#250
Jun 07, 2009, 14:09:14
Simon phoned me at 9am today and, after apologising for not getting back to me sooner, moved me from gw6 to gw5.  Looking good so far and even though the throughput is normally higher, it's more than tolerable.


Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6203 kbps

Reply from 212.69.36.10: bytes=32 time=12ms TTL=59
Reply from 212.69.36.10: bytes=32 time=15ms TTL=59
Reply from 212.69.36.10: bytes=32 time=12ms TTL=59
Reply from 212.69.36.10: bytes=32 time=12ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 15ms, Average = 12ms

Next week's migrations to ADSL2+ should be a whole load of fun, but I'm quietly confident IDNet will handle any problems with its usual aplomb.

Forgive the brown-nosing, but I've been suitably impressed by the rapidity and professionalism of the response to the problems I've been experiencing, so credit where it's due.
To stay is death but to flee is life.

Maverich

#251
Jun 07, 2009, 14:19:16
I'm unsure now being moved onto gw5 has actually helped me out....

Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 8000 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 7000 kbps
   Actual IP throughput achieved during the test was - 3148 kbps

Was good for a day or so but really unstable now, especially with gaming.  :(

Rik

#252
Jun 07, 2009, 15:36:59
That's happened to one or two people, Rich, it usually indicates the problem lay with the exchange rather than within IDNet. Drop support an email and they can take a look (it will be tomorrow though).
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Maverich

#253
Jun 07, 2009, 15:55:55
Will do Rik  :)

quandam

#254
Jun 07, 2009, 17:25:40
Although on gw5 things have returned to being 'clunky', nothing running smoothly, everything up and down, sometimes OK sometimes very poor indeed. Just done a speedtest and down to 1.5M,  about 30 mins ago was getting 6.5M :dunno:

Things are not right yet, once again I do hope this can be sorted :fingers: :fingers: :(

Rik

#255
Jun 07, 2009, 17:36:37
Contact support, Q, there's little we can advise from here in this situation, though it would help if you could do a BT test and get your profile.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

quandam

#256
Jun 07, 2009, 17:36:53
Update.

Was getting in the region of 1.5 M now back to 6.5M :dunno: Very strange? When things go wrong it does become very clunky indeed.

quandam

#257
Jun 07, 2009, 17:39:54
Quote from: Rik on Jun 07, 2009, 17:36:37
Contact support, Q, there's little we can advise from here in this situation, though it would help if you could do a BT test and get your profile.

I do realise that you can't do anything, just posted to update the forum. Have done two BT tests today and my profile has remained as it should be :dunno:

Rik

#258
Jun 07, 2009, 17:43:33
Sometimes we can come up with ideas, Q, but this is a special situation which needs IDNet. I just didn't want you to think we'd missed your post. :)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

quandam

#259
Jun 07, 2009, 17:51:57
No problem Rik, you have had a busy 24 hours, nearly as much as our Prime Minister! :eek4:



Rik

#260
Jun 07, 2009, 17:53:29
You're not wrong, Q, but at least I haven't got a cabinet sharpening their knives behind me. I hope... ;D
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Sebby

#261
Jun 07, 2009, 18:36:58 Last Edit: Jun 07, 2009, 18:50:25 by Sebby
Psst... Lance, Glenn, Simon, lower your knives, he's onto us. ;)

Rik

#262
Jun 07, 2009, 18:44:08
:rofl: :karmic:
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Sebby

#263
Jun 07, 2009, 18:50:29
:ithank:

Ted

#264
Jun 07, 2009, 19:18:00
Quote from: Sebby on Jun 07, 2009, 18:36:58
Psst... Lance, Glenn, Simon, lower your knives, he's onto us. ;)

Et tu, Brute Sebby!  ;D
Code Select
Ted
There's no place like 127.0.0.1

wecpcs

#265
Jun 07, 2009, 19:20:54
Quote from: Rik on Jun 07, 2009, 17:36:37
Contact support, Q, there's little we can advise from here in this situation, though it would help if you could do a BT test and get your profile.

The speeds on GW5 have now got a lot worse than they where on GW6. Something is very wrong.

Test1 comprises of Best Effort Test: -provides background information.
   Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 7150 kbps
   Actual IP throughput achieved during the test was - 2326 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.



The web has slowed down to a crawl. I also noticed that my Nationwide online banking was down for most of the day as was Barclays, althought the Nationwide is now working. Has there been a major problem somewhere.

Getting worse



Colin

Simon

#266
Jun 07, 2009, 19:22:54
Quote from: Rik on Jun 07, 2009, 17:53:29
You're not wrong, Q, but at least I haven't got a cabinet sharpening their knives behind me. I hope... ;D

When's your holiday?   :whistle:    ;D ;D
Simon.
--
This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

#267
Jun 07, 2009, 19:24:01
Nothing that I'm aware of Colin. Have you emailed IDNet with your stats, they can then take a look to try and see what the problem is?
Glenn
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Simon

#268
Jun 07, 2009, 19:26:09
Quote from: wecpcs on Jun 07, 2009, 19:20:54
The speeds on GW5 have now got a lot worse than they where on GW6. Something is very wrong.

Test1 comprises of Best Effort Test: -provides background information.
   Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 7150 kbps
   Actual IP throughput achieved during the test was - 2326 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.



The web has slowed down to a crawl. I also noticed that my Nationwide online banking was down for most of the day as was Barclays, althought the Nationwide is now working. Has there been a major problem somewhere.

Getting worse



Colin

Since I was switched to GW5, things have been more stable.  The forum was a little slow this morning, due to the server performing a backup, but other than that, I've been OK today.  We can only advise that you email IDNet with the test results, and they will get on it as soon as possible, Colin.

Or what Glenn said.  :)
Simon.
--
This post reflects my own views, opinions and experience, not those of IDNet.

Sebby

#269
Jun 07, 2009, 19:28:52
Quote from: wecpcs on Jun 07, 2009, 19:20:54
The web has slowed down to a crawl. I also noticed that my Nationwide online banking was down for most of the day as was Barclays, althought the Nationwide is now working. Has there been a major problem somewhere.

There has been a problem with Barclays.

http://www.idnetters.co.uk/forums/index.php?topic=14526.0

wecpcs

#270
Jun 07, 2009, 19:35:32
Quote from: Glenn on Jun 07, 2009, 19:24:01
Nothing that I'm aware of Colin. Have you emailed IDNet with your stats, they can then take a look to try and see what the problem is?

Just emailed them.

Colin

wecpcs

#271
Jun 07, 2009, 19:47:56
Quote from: wecpcs on Jun 07, 2009, 19:35:32
Just emailed them.

Colin



All back to normal now. There are some strange goings on happening, the speeds are up and down like a yo yo, in a short space of time.



Colin

MarkE

#272
Jun 07, 2009, 21:11:39
My ping times seem to have now deteriorated on gw5.


multiplay.co.uk

Reply from 85.236.96.22: bytes=32 time=126ms TTL=124
Reply from 85.236.96.22: bytes=32 time=100ms TTL=124
Reply from 85.236.96.22: bytes=32 time=76ms TTL=124
Reply from 85.236.96.22: bytes=32 time=126ms TTL=124

k-play.de

Reply from 81.3.59.4: bytes=32 time=129ms TTL=49
Reply from 81.3.59.4: bytes=32 time=104ms TTL=49
Reply from 81.3.59.4: bytes=32 time=106ms TTL=49
Reply from 81.3.59.4: bytes=32 time=79ms TTL=49

Glenn

#273
Jun 07, 2009, 21:19:27
Mark, email the support team, but it maybe tomorrow when the email is picked up.
Glenn
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

MarkE

#274
Jun 07, 2009, 21:52:07
Quote from: Glenn on Jun 07, 2009, 21:19:27
Mark, email the support team, but it maybe tomorrow when the email is picked up.

Router reboot fixed it Glenn,back to 10ms  :-X
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