slow

Rik · Jun 05, 2009, 17:15:34

We have asked to be kept informed, Bob.

bobleslie · Jun 05, 2009, 17:22:04

medicineman · Jun 05, 2009, 18:17:50

Is there anyone available to help me over the weekend?

Last night I was getting less than 1Mb and couldn't connect very easily at all when I tried rebooting the router and pulling the phone line out. This evening I can only get 2Mb. Earlier in the week I was getting 7.

A tracert mentions gw2 and gw3. I have a gw6 login.

Rik · Jun 05, 2009, 18:21:12

Welcome to the forum, Medicineman.

What's the last three letters of your login, ie gw5 or gw6?

medicineman · Jun 05, 2009, 18:23:23

Quote from: Rik on Jun 05, 2009, 18:21:12
Welcome to the forum, Medicineman.

What's the last three letters of your login, ie gw5 or gw6?

Hi Rik. It's gw6

sfawcett2 · Jun 05, 2009, 18:24:43

My sync speed is ok but my speed check goes less than 1Mb normally 4Mb

I'm GW6

Steve

Maverich · Jun 05, 2009, 18:25:35

I just want to say that I'm very happy with the customer service that Idnet provide. Had a voicemail from Simon today, phoned back and straight away switched onto gw5 and now everything running smoothly. No other ISP that I have known provide a service like this, it really is exceptional. Keep up the good work!

Rik · Jun 05, 2009, 18:25:48

Quote from: medicineman on Jun 05, 2009, 18:23:23
Hi Rik. It's gw6

OK. While you're at the computer, or at least able to get there quickly, phone the out of hours number. You'll have to wait for a call back now as the office closed 25 minutes ago. They will give you a new login to enter into your router, and wait while you do it to make sure you can connect OK. The number is 01462 476556, you'll be talking to James.

Rik · Jun 05, 2009, 18:26:40

Quote from: sfawcett2 on Jun 05, 2009, 18:24:43
My sync speed is ok but my speed check goes less than 1Mb normally 4Mb

I'm GW6

Steve

Same advice as for Mediceman, Steve. There's a fault on the GW6 central which BT haven't yet resolved.

sfawcett2 · Jun 05, 2009, 18:35:10

Thanks Rik,

I rang the number hopefully they'll get back to me.

I've been spoilt with IDNET , I've now got the speed I had with SKY slooooowwwww.... !

Steve

Rik · Jun 05, 2009, 18:38:44

It hit a number of us yesterday, Steve. IDNet's monitoring shows no problems with GW6, but it looks like one segment of it has an issue. The cure is a move to the other central, hence a new login.

sfawcett2 · Jun 05, 2009, 18:42:01

Up and down like a yo yo.

Just got 5.2 Mb !

perhaps theyve fixed it ?

Steve

medicineman · Jun 05, 2009, 18:44:06

Quote from: sfawcett2 on Jun 05, 2009, 18:42:01
Up and down like a yo yo.

Just got 5.2 Mb !

perhaps theyve fixed it ?

Steve

I don't think so. Mines up and down too. One moment I get 6-7Mb, the next test comes out as <2Mb

Rik · Jun 05, 2009, 18:45:51

That's typical of the problem, get onto support and they'll be able to sort you out.

sfawcett2 · Jun 05, 2009, 18:52:39

Could I exspect them to ring back tonight?
Speed ok at the moment.
Steve

Rik · Jun 05, 2009, 18:53:32

I'd expect them to get back to you within a couple of hours or so.

quandam · Jun 05, 2009, 19:02:57

Changed from gw6 to gw5 last evening but again serious buffering on You Tube this evening. I do hope things are not going down the road of Sky Connect?

Since returning to IDNet have not had a problem but over the last week the service has diminished considerably and, have to say, very disappointing

Hope things can get sorted

Simon · Jun 05, 2009, 19:05:17

I am confident that any issues are of a temporary nature.

sfawcett2 · Jun 05, 2009, 19:06:14

Just got call from IDNET and changed my last part of logon from .gw6 to .net.

So far so good.. time will tell.

It would have taken around 2 weeks for Sky Connect to ring me back.

Thanks IDNET.

Steve

Rik · Jun 05, 2009, 19:07:10

Quote from: quandam on Jun 05, 2009, 19:02:57
Changed from gw6 to gw5 last evening but again serious buffering on You Tube this evening.

People have been reporting a YouTube problem on TB, Q, affecting all ISPs, ie it appears to be a problem at the YT end of the chain.

Rik · Jun 05, 2009, 19:07:49

Quote from: sfawcett2 on Jun 05, 2009, 19:06:14
Just got call from IDNET and changed my last part of logon from .gw6 to .net.

Glad that's sorted, Steve. It should solve your problem.

Just done this test, I have a 3000 profile.

quandam · Jun 05, 2009, 19:09:07

Quote from: Simon on Jun 05, 2009, 19:05:17
I am confident that any issues are of a temporary nature.

I certainly hope so.

Steve · Jun 05, 2009, 19:10:42

.net's pipe been fine for me all this week .Hopefully there's room for a few more.

Rik · Jun 05, 2009, 19:11:27

Quote from: quandam on Jun 05, 2009, 19:09:07
I certainly hope so.

We are pretty confident, Q, as are IDNet. BT should have the fault fixed soon, and migrations to WBC will also get going next week, which will free up more capacity, currently there's about 20 people with a giglink to themselves.

Rik · Jun 05, 2009, 19:12:00

Quote from: stevethegas on Jun 05, 2009, 19:10:42
.net's pipe been fine for me all this week .Hopefully there's room for a few more.

Same for me with GW5, Steve.