IP Profile

[Rik]

That is odd, Zap. Do you have a spare router?

[PuncH]

V4?

Which router do you have ZappaDPJ?

If it's a Netgear DG834 or 834G and you're on firmware version 5.01.14 it might be worth dropping back to 5.01.09. There are issues with .14 which even Netgear have acknowledged.

[PuncH]

Or indeed any Netgear that's on 5.01.14 

[zappaDPJ]

I have both a V4 and a V5 version of the DG834G. The V4 stopped logging connection drops when I was switched to ADSL2+ so I upgraded from 5.01.01 to 5.01.14. It made no difference and the router was suspected to be faulty. The V5 is running 6.00.25. The 'Internet' LED is back to behaving normally this morning, solid or flashing green switching to red when the connection drops.

I'm at a loss to know what's going on 

[PuncH]

If the V4 was dropping before you switched to ADSL2+ then I'd suspect a faulty router or a problem on your line. My V4 has been rock solid for over a year now on firmware version 5.01.09 so I'm not changing it for my ADSL2+ upgrade next week!

As for the V5, if that's still dropping then surely it must be something on your line or at your exchange?

Have you tried a different make of router? Could be a weird one in a million incompatibility issue with the equipment at the exchange?

[Rik]

I'm at a loss to know what's going on 

Me too, Zap, and as you're on WBC I have no personal experience to fall back on. Sorry.

[zappaDPJ]

Well here's to hoping it goes better for you when you do get switched

If the V4 was dropping before you switched to ADSL2+ then I'd suspect a faulty router or a problem on your line. My V4 has been rock solid for over a year now on firmware version 5.01.09 so I'm not changing it for my ADSL2+ upgrade next week!

As for the V5, if that's still dropping then surely it must be something on your line or at your exchange?

Have you tried a different make of router? Could be a weird one in a million incompatibility issue with the equipment at the exchange?

The v4 worked faultlessly when I was on ADSL (8 Mbs) as did my connection. It was the switch to ADLS2+ that put a spanner in the works. BT has remote tested my connection at the exchange and can find nothing wrong, or so they say. I'm waiting on an engineer to come out an check the line. I do have other routers here and although they sync, I can't authenticate for some reason.

[Rik]

Well here's to hoping it goes better for you when you do get switched

I have a cunning plan, Zap.

[PuncH]

Hmm....I'm actually quite tempted to cancel my regrade order and stay on ADSL max! I get a brilliant connection at the moment and average around 6500 - 7000kbps downstream and 375kbps up.

[Steve]

Well here's to hoping it goes better for you when you do get switched

The v4 worked faultlessly when I was on ADSL (8 Mbs) as did my connection. It was the switch to ADLS2+ that put a spanner in the works. BT has remote tested my connection at the exchange and can find nothing wrong, or so they say. I'm waiting on an engineer to come out an check the line. I do have other routers here and although they sync, I can't authenticate for some reason.

Do you switch log in details when transferring to adsl 2+? I wonder whether the V4 needs a proper reset to clear out old connection details http://vpncasestudy.com/reset.html

[Rik]

Hmm....I'm actually quite tempted to cancel my regrade order and stay on ADSL max! I get a brilliant connection at the moment and average around 6500 - 7000kbps downstream and 375kbps up.

You're one of those who should benefit, though, Jonathan.

[zappaDPJ]

Do you switch log in details when transferring to adsl 2+? I wonder whether the V4 needs a proper reset to clear out old connection details http://vpncasestudy.com/reset.html

Log in details remain the same but I have nevertheless hard reset the router in an effort to ensure I've covered all bases.

Hmm....I'm actually quite tempted to cancel my regrade order and stay on ADSL max! I get a brilliant connection at the moment and average around 6500 - 7000kbps downstream and 375kbps up.

I wouldn't try to put anyone off switching to ADSL2+, as far as I can see from reading these forums I'm the only one having problems. You are far less likely to hear from members that have successfully switched as you are from those like me with problems. I suspect when things start rolling out I will be one of a small handful of failures.

[zappaDPJ]

Another day, another no show from BT. IDNet have been told by BT that they have identified a fault at the exchange which requires a different type of engineer. This is total at odds with last week's BT report that there were no problems found at the exchange. I just don't get it.

[Rik]

Unfortunately, that sounds typical of BT, Zap. First deny anything and everything, then quietly have a look, more often then fix it and deny it ever existed.

[Steve]

There's probably a rat in the exchange with a passion for Huawei MSANs

[Rik]

You may be speaking the truth, Steve.

[Sebby]

Another day, another no show from BT. IDNet have been told by BT that they have identified a fault at the exchange which requires a different type of engineer. This is total at odds with last week's BT report that there were no problems found at the exchange. I just don't get it.

Disappointing, though I always see it as a positive where they've potentially identified a fault.

[Rik]

Yes, getting them to admit that is near to impossible usually...

[zappaDPJ]

I'll reserve judgement until tomorrow. I'll be honest, I don't believe a word of it, I think BT are spinning IDNet a yarn but I'll obviously be very happy to be proved wrong it it gets my connection fixed.

[Rik]

 

That's a 21 crossed finger salute for you.

[zappaDPJ]

Cheers 

[zappaDPJ]

BT are now saying it's noise on the line so IDNet have arranged another engineer to come to my property tomorrow. If they don't turn up I'll be headline news 

[Rik]

I take it you've been to the test socket, Zap (forgive me if I can't remember, it's been a bit hectic here for the past week  )

[zappaDPJ]

I don't have one Rik, I have a basic master socket with no extensions, no ring wire, just a filter for the router and phone. My line is as clear as a bell and my connection was rock solid when I was on the 8 Mbs service. I had a constant 6.1 Mbs throughput and 6db s/n on the downstream which never changed.

When I moved into this property which I rent there was no phone line connected so an engineer was sent to install one and the line was fully tested. He said at the time that I should get a really good connection on ADSL2+ which proved to be true as I've already been connected to a 24 Mbs service through another ISP.

To be honest I doubt BT have looked at the problem. I do believe IDNet have done their best for me but as far as I'm aware, there have now been 5 engineers booked or sent out and there seems little evidence of anything having been done.

[Rik]

I remember now, sorry, Zap. TBH, the only thing I can suggest is to ask IDNet about moving back to ADSL Max, the grief doesn't sound worth the gain.