My Connection Today Is So SLOW!!!

bridgej · Jun 06, 2009, 12:55:06

Hi

Can anyone help me. For some reason my connection is very slow today. Is there a fault somewhere and is anyone else suffering the speed of dial up today??

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=78ms TTL=59
Reply from 212.69.36.10: bytes=32 time=81ms TTL=59
Request timed out.
Reply from 212.69.36.10: bytes=32 time=78ms TTL=59
Reply from 212.69.36.10: bytes=32 time=81ms TTL=59
Reply from 212.69.36.10: bytes=32 time=77ms TTL=59
Reply from 212.69.36.10: bytes=32 time=82ms TTL=59
Reply from 212.69.36.10: bytes=32 time=82ms TTL=59
Reply from 212.69.36.10: bytes=32 time=84ms TTL=59
Reply from 212.69.36.10: bytes=32 time=79ms TTL=59

Ping statistics for 212.69.36.10:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 84ms, Average = 80ms

From the speed.io site I get these readings:
Download: 410 Kbit/s
Upload : 407 kbit/s
Connects : 757 conn/min
Ping: 69 ms

From speedtest.net I get:
Download: 350Kbit/s
Upload: 420Kbit/s
Ping: 169 ms

My Router is connected to ADSL as follows:
ADSL Firmware Version    A2pB023b.d20e
Modem Status    Connected
DownStream Connection Speed    3424 kbps
UpStream Connection Speed    448 kbps
VPI    0
VCI    38

Rik · Jun 06, 2009, 12:56:26

Are you on gw6, Bridge? See this thread.

bridgej · Jun 06, 2009, 13:00:26

Yep GW6, but already been phoned by Idnet and now on GW5 and fine again, that was bloody quick service

Rik · Jun 06, 2009, 13:01:01

I noticed Simon was in the forum.

bridgej · Jun 06, 2009, 13:03:53

The whole reason I left Tiscali over a year ago because that would have taken 3 weeks worth of calls to India and still not get it fixed and the reason I recommend Idnet to anyone thinking of changing Internet providers

Rik · Jun 06, 2009, 13:06:20

We agree.

robostac · Jun 06, 2009, 13:09:41

I seem to be having the same problem, on gw6 too. Just filled in the contact form, so lets hope they're as quick for me

bridgej · Jun 06, 2009, 13:10:48

give Simon time to dial your number!!

Simon · Jun 06, 2009, 13:11:51

It might be best to call - 01462 476556.

Rik · Jun 06, 2009, 13:12:17

Quote from: robostac on Jun 06, 2009, 13:09:41
I seem to be having the same problem, on gw6 too. Just filled in the contact form, so lets hope they're as quick for me

I'd recommend a phone call, 01462 476556. Or what Simon said.

robostac · Jun 06, 2009, 13:14:51

He called and fixed it very quickly, amazing service.

Rik · Jun 06, 2009, 13:15:31

It's why we love him.

Sebby · Jun 06, 2009, 13:18:24

One of the reasons, Rik.

karlak · Jun 06, 2009, 14:38:05

GW6 here also. Have had a steady decrease in speed since this morning, and have ended up at -

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6432 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 317 kbps

Logged a call, so will hopefully be fixed soon

Rik · Jun 06, 2009, 14:41:03

It should be.

karlak · Jun 06, 2009, 14:45:52

Quote from: Rik on Jun 06, 2009, 14:41:03

It should be.

Hopefully. My lad is getting pasted at Call of Duty on the Xbox (poor ping etc), and apparantly it's all my fault

Rik · Jun 06, 2009, 14:48:12

That's what fathers are for, after all.

karlak · Jun 06, 2009, 14:57:35

All fixed here.

Made the call and got a call back, all fixed within 15 minutes. Just like being back with PIPEX,,,,,,,,,,,,,,, Not !!

Rik · Jun 06, 2009, 15:03:47

srbuk · Jun 06, 2009, 15:29:24

I had the same problem this morning, also on gw6.

Sent an email, was called back by Simon soon after who changed me over to gw5, all good now.

Well done to Simon and IDNet, this is the first time I have had to use support in the two monts since I joined as my connection is very stable now. How different (both connection and support) to Pipex Homecall (Tiscali)!!! I just wish I had joined earlier rather than persevere with a second rate (being polite) provider.

Rik · Jun 06, 2009, 15:31:33

Hi, and welcome to the forum, srbuk.

While we'd all prefer that nothing ever went wrong, in the real world that's not going to happen. With IDNet, we can talk to the boss and all the staff will go out of their way to resolve any issues as quickly as possible. We're a happy bunch.

Simon · Jun 06, 2009, 15:32:23

Glad you're sorted. That the usual kind of service we receive round here.

Stu · Jun 06, 2009, 16:16:06

How come its messed up today on gw6? Mine too has lost it.

Rik · Jun 06, 2009, 16:18:20

Contact support, Stu. It started on Wednesday.

casual-moron · Jun 06, 2009, 16:29:21

hi

i figured i was probably better off chipping into this thread rather than starting a whole new one for the same thing

I've been having the same speed / ping problems with my connection all day and am also on the gw6 group (have been for a while now)
I've tried the bt speedtest which gives me 100k on a 7.6k profile (or there abouts)

anyway i was wondering, should i phone the out of hours number or sit on it and hope it fixes itself ?

Glenn · Jun 06, 2009, 16:33:50

Call now, Simon may get back to you you shortly

Rik · Jun 06, 2009, 16:37:13

Phone...

casual-moron · Jun 06, 2009, 16:42:00

OK great, I'd not realised it was just a voice mail

hopefully Simon might be able to fix it but if not, its not the end of the world if it has to wait until Monday

it must be a frustrating juggling match when something like this happens between appeasing the individual people by moving them off the problem circit and finding the underlying problem

Rik · Jun 06, 2009, 16:44:22

Someone will get back to you. Keep your computer on as they need you to be able to log in to your router.

cavillas · Jun 06, 2009, 16:46:37

Had a similar problem. phoned out of hours and Simon answered within a few minutes and problem solved. Unfortunately Simon then had to go back to mowing his lawn. It appears that BT are the culprits again anmd again and again.

Perhaps Tiscali can learn something from the "best support in the world". Now where have I heard that phrase before?

spongly · Jun 06, 2009, 16:59:04

Just wanted to add my thanks to Simon. The second I had put my phone down from leaving the message, he was calling me right back. Switched to GW5 and all is well!

Brilliant!

Quote from: cavillas on Jun 06, 2009, 16:46:37
Had a similar problem. phoned out of hours and Simon answered within a few minutes and problem solved. Unfortunately Simon then had to go back to mowing his lawn. It appears that BT are the culprits again anmd again and again.

Perhaps Tiscali can learn something from the "best support in the world". Now where have I heard that phrase before?

casual-moron · Jun 06, 2009, 17:00:47

just wanted to say a huge thanks to Simon, within 10 minutes of me moaning about it on the fourms, he'd called me back, changed my account to gw5 and all is well again

ok, so its annoying that it broke in the first place, but such is life. its the difference in service you get when something does go wrong more than anything else that makes me appreciate being with idnet, so once again, thank you

Rik · Jun 06, 2009, 17:02:49

We like to hear that.

cavillas · Jun 06, 2009, 17:17:17

How would such a thing get handled by Pipex or somesuch isp's? Perhaps never, perhaps a few days or weeks. How many of them would leave mowing the lawn etc to help their customers?

Such are the reasons IDNET stand well above the others.

Oh and by the way thanks Simon and the rest for your dedication to your customers.

Have I gone over the top?

Rik · Jun 06, 2009, 17:20:32

Not at all, Alf.

Simon · Jun 06, 2009, 19:20:13

spongly and

Also, a belated welcome Karma to casual-moron.