My Connection Today Is So SLOW!!!

Glenn · Jun 06, 2009, 16:33:50

Call now, Simon may get back to you you shortly

Rik · Jun 06, 2009, 16:37:13

Phone...

casual-moron · Jun 06, 2009, 16:42:00

OK great, I'd not realised it was just a voice mail

hopefully Simon might be able to fix it but if not, its not the end of the world if it has to wait until Monday

it must be a frustrating juggling match when something like this happens between appeasing the individual people by moving them off the problem circit and finding the underlying problem

Rik · Jun 06, 2009, 16:44:22

Someone will get back to you. Keep your computer on as they need you to be able to log in to your router.

cavillas · Jun 06, 2009, 16:46:37

Had a similar problem. phoned out of hours and Simon answered within a few minutes and problem solved. Unfortunately Simon then had to go back to mowing his lawn. It appears that BT are the culprits again anmd again and again.

Perhaps Tiscali can learn something from the "best support in the world". Now where have I heard that phrase before?

spongly · Jun 06, 2009, 16:59:04

Just wanted to add my thanks to Simon. The second I had put my phone down from leaving the message, he was calling me right back. Switched to GW5 and all is well!

Brilliant!

Quote from: cavillas on Jun 06, 2009, 16:46:37
Had a similar problem. phoned out of hours and Simon answered within a few minutes and problem solved. Unfortunately Simon then had to go back to mowing his lawn. It appears that BT are the culprits again anmd again and again.

Perhaps Tiscali can learn something from the "best support in the world". Now where have I heard that phrase before?

casual-moron · Jun 06, 2009, 17:00:47

just wanted to say a huge thanks to Simon, within 10 minutes of me moaning about it on the fourms, he'd called me back, changed my account to gw5 and all is well again

ok, so its annoying that it broke in the first place, but such is life. its the difference in service you get when something does go wrong more than anything else that makes me appreciate being with idnet, so once again, thank you

Rik · Jun 06, 2009, 17:02:49

We like to hear that.

cavillas · Jun 06, 2009, 17:17:17

How would such a thing get handled by Pipex or somesuch isp's? Perhaps never, perhaps a few days or weeks. How many of them would leave mowing the lawn etc to help their customers?

Such are the reasons IDNET stand well above the others.

Oh and by the way thanks Simon and the rest for your dedication to your customers.

Have I gone over the top?

Rik · Jun 06, 2009, 17:20:32

Not at all, Alf.

Simon · Jun 06, 2009, 19:20:13

spongly and

Also, a belated welcome Karma to casual-moron.