very slow speed

alcav · Jun 23, 2009, 11:58:28

Hi Rik,

having problem with connection speed,this is the second time it has bee this low in the last two months.It is almost as slow as dial up

.See attach.

Perhaps you could have my line checked.

TIA Alan

[attachment deleted by admin]

quandam · Jun 23, 2009, 12:04:00

Alan,

Rik is on hols at the moment, no doubt someone will be along soon and offer some help

Simon · Jun 23, 2009, 12:13:33

Hi Alan,

We cannot check your line here, only IDNet themselves can do that.

If you do a BT Speedtest, and post the results, along with your router stats, we may be able to offer some further advice.

Sebby · Jun 23, 2009, 13:09:43

Yep, router stats and BT speed test results please.

alcav · Jun 23, 2009, 13:43:29

Hi Simon,

unable to do a speed test via BT,can't get it to let me in

Anyway stats attached,hope this what you want.

Alan

[attachment deleted by admin]

Lance · Jun 23, 2009, 13:48:36

I've had a word with support and had your line tested. Esentially, the low speed is because yesterday (at 15:24) you had a low sync event, causing your profile to drop to 135Kbps. The line itself appears fine.

Your sync recovered to its normal range and your profile should recover within the next 48 hours. If you continue getting problems, let us know and we can try things like the test socket.

Thanks

alcav · Jun 23, 2009, 13:59:06

Many thanks Lance,I will give it a few days then,see how things go.

can you direct me to a reliable acceptable speed test site,bearing in mind that I have no luck with BT.

Alan

Sebby · Jun 23, 2009, 18:52:50

I always find the Namesco one quite accurate.

alcav · Jun 23, 2009, 19:23:43

Many thanks Sebby.

Alan

alcav · Jun 26, 2009, 10:41:01

Hi again,
after my last post on this forum my speed went back to over 3mb,but today it is down again(see attach),any ideas?

Alan

[attachment deleted by admin]

Lance · Jun 26, 2009, 12:31:32

To me that looks like the profile has dropped again. Do you know if your router logs when it drops sync?

alcav · Jun 26, 2009, 12:38:44

Hi Lance,
not sure what you mean,not really up on the techy side of things

Alan

Lance · Jun 26, 2009, 12:41:08

In that case, Alan, I think the best thing to do will be speak to support who should be able to confirm what your profile is (I expect 135 again) as well as when you last dropped sync (connect to the BT exchange).

They will also be able to suggest tests which could be done to get rid of the problem and try to stop it reoccuring.

Let us know how you get on!

alcav · Jun 26, 2009, 12:46:29

ok Lance,but before I do that I am going to replace my rather elderly cable from my router to my phone socket.It is 10mtrs long and is not of the top quality.I think it better to do this first to eliminate any probs there.

If I still have probs,I will get back to you or support.

Alan

Sebby · Jun 26, 2009, 14:43:57

Ideally, you want a good-quality, short cable (preferably about 1m).

alcav · Jun 26, 2009, 15:49:49

Problem is Sebby,is that my comp is in the bedroom and my phone socket is in the lounge at least 10 meters away.I have two comps into the netgear router via short ethernet cables(networked) and the router into the phone socket via 10 mtrs elderly cable.I have ordered 10m of high quality adsl cable which I will fit next week sometime.

I still cannot understand though why it should suddenly start this low speed prob.and the suddenly appear again at 3+mb.I have had this system for 3-4 years now with good results apart from the odd glitch.

Very strange

Alan

alcav · Jun 26, 2009, 18:23:37

Hi again,

attached are my stats,which look reasonable to me,so why am I not getting this d/l speed showing at namesco.com? my browsing speeds confirm the Namesco figures,......very slow.I am very puzzled.

Alan

[attachment deleted by admin]

PuncH · Jun 26, 2009, 18:33:14

What did support say?

Sebby · Jun 26, 2009, 18:50:53

Quote from: alcav on Jun 26, 2009, 15:49:49
Problem is Sebby,is that my comp is in the bedroom and my phone socket is in the lounge at least 10 meters away.I have two comps into the netgear router via short ethernet cables(networked) and the router into the phone socket via 10 mtrs elderly cable.I have ordered 10m of high quality adsl cable which I will fit next week sometime.

You should do it the other way round, i.e. a short telephone cable and a long network cable.

Quote from: alcav on Jun 26, 2009, 15:49:49I still cannot understand though why it should suddenly start this low speed prob.and the suddenly appear again at 3+mb.I have had this system for 3-4 years now with good results apart from the odd glitch.

Very strange Alan

It could be anything; degradation of the line, a new source of noise, and so on. I think we first need to eliminate the long telephone cable as the cause.

Technical Ben · Jun 26, 2009, 20:26:53

Yep. The router will give the signal (well it's a totally new one in a way) a great boost to reach your room. The signal from the phone line is likely to pick up interference from all sorts of things on it's way to your room and the router. Use the master socket if at all possible.

Lance · Jun 26, 2009, 22:42:55

The reason your stats don't reflect your actual throughput ( and i can't see the attachment from my phone ) is because BT use a profiling system. Basically there are a number of steps of speed and depending on your sync as reported by the router, you gain a profile. Added complication is that a change of profile is normally pretty immediate if going down but can take up to five days to go back up.