Slow speeds

[NickHP3]

I've been with IDNET several years and had excellent broadband speed ~3mbps and great service.

8 days ago I had really slow internet and on phoning IDnet they noticed sync speed was 192kbps.  Eventually managed to get BT out today who have identified a fault on line to exchange (which he 'replaced') and on coming in to the house, he got rid of my old brass master socket ("that will kill it") and put a new white socket in.

I'm now getting Sync speeds of 6816kbps which I assume is much better than I have had before.  When I do a speed test I'm still getting 0.1mbps.  Am I right in that this is because it has to retrain, unfortunately the BT guy was off so quick I didn't get to test or ask how quickly this should be back up to a proper speed.

Is there anything I can do to hurry this up?

Thanks

[zappaDPJ]

Welcome to the forum  

I've just had the same problem. A fault, a 192 kbps sync followed by a new twisted pair along with a higher sync but no throughput. I had a devil of a job getting it back up but it happened while I was trying different modems. If you haven't dropped the connection since switching the modem back on it might be worth trying, perhaps even leave it off for a while. I'm not an expert but it seemed to me the exchange was having trouble forgetting the old settings and dropping the connection gave it a kick but that's a total guess on my part.

I'm sure someone with more knowledge than me will be along soon to give some better advice

[Rik]

Hi Nick and welcome to the forum.

In plain English, your profile will have been knackered by the fault, but will not recover in, hopefully, a few hours, at worst a few days. If you run a BT speed test, you'll be able to see what your profile is currently set to: http://test.speedtester.bt.com:50301/

There's no way to hurry the process up, whatever you do, don't be tempted to keep re-booting the router.





Edit: Smiley markup sorted.   

[NickHP3]

Thanks for the advice.

I'll probably hold off for a few hours, perhaps switch the router off overnight if no change has occurred by then.

Results for the BT speed check are

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6816 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 135 kbps
    Actual IP throughput achieved during the test was - 99 kbps

If you wish to discuss these results please contact your ISP.

So it is clearly the profile causing the problem.  Perhaps a glass of wine will improve my patience!

[Rik]

I'd go for the wine, Nick, because BT move in mysterious ways. In theory, it should adjust within hours, but if the line has shown a lot of instability, the system seems to act with more caution. Unless the engineer has logged a cleared fault, no-one can budge BT on this.

[Sebby]

It should clear relatively fast given the percentage increase in sync.

[Simon]

  Nick, and good luck!  Hope it speeds up for you soon. 

[Rik]

Edit: Smiley markup sorted.   

[NickHP3]

23 hours after BT man left and 9 days from initial fault, I'm still in same boat - 120kbps.  I hadn't realised how reliant we had become on decent broadband.  I guess I just have to remain patient - I don't suppose there is a way to prod BT, is it worth ringing IDNET on Monday if no improvement?

Only rebooted once last night and once this morning.

BT checker has

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 135 kbps
    Actual IP throughput achieved during the test was - 120 kbps

If you wish to discuss these results please contact your ISP.

[Rik]

That really should have lifted by now, Nick. Have a word with IDNet on Monday if it hasn't changed.

[NickHP3]

This profile does not want to shift.  Very frustrating. 

I shall send the information off below to IDNet on Monday morning, is there anything else I need to send that would be usefule?  I'm not at the house during the day, so I'd like to send as much information as they need.  Otherwise its another day lost.

Thanks in advance,

Nick



System Up Time 24:31:01
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 70955 85697 0 170 597 24:30:34
LAN 10M/100M 30893 0 0 55 0 24:30:57
WLAN 11M/54M 83676 101950 0 619 217 24:30:47


ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 28 db 7.5 db
Noise Margin 12 db 27 db


But the BT Tester is showing this is limited....

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 135 kbps
    Actual IP throughput achieved during the test was - 113 kbps

If you wish to discuss these results please contact your ISP

[Rik]

That's all they need, Nick.

[Lance]

I'd send it now as well, as I imagine that they process the emails in the order they get them

[NickHP3]

Good suggestion , I've sent off the email now.

Thanks

Nick

[NickHP3]

IDnet contacted BT who have manually reset the profile. 

Now got internet access back, and at a faster rate than we have had before
Measured at 6.29Mbps.

Thanks for advice, and giving me confidence to be patient.

Nick



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[Maverich]

Glad you got this sorted Nick!  I know how frustrating it can be with slow speeds  

Oh and   to the forums!  

[Sebby]

[Lance]

Great stuff!

[Simon]

Good news!