IP Profile

Rik · Jun 16, 2009, 16:08:30

Have you been able to get the BT speed test to work, Zap?

zappaDPJ · Jun 16, 2009, 16:15:13

I've tried a couple of times this week but it returns an unspecified error during the test.

I get as far as 'Your configured download throughput speed for this service is 4000 k'

Rik · Jun 16, 2009, 16:18:14

You're doing better than me, then. Like others, I just get a busy message.

Sadly, it does sound like a switch back may be you best bet, but ask IDNet of they have any other ideas.

zappaDPJ · Jun 16, 2009, 16:21:53

Will do

zappaDPJ · Jun 16, 2009, 20:25:29

I finally managed to complete a BT test as far as the results page and it confirms just how wretched my connection is.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5115 kbps(DOWN-STREAM), 1208 kbps(UP-STREAM)
IP profile for your line is - 4000 kbps
Actual IP throughput achieved during the test was - 455 kbps

This test was not conclusive and further testing is required.

Please wait whilst you are redirected to undertake a second test.

You now have two choices-

If you wish to carry out further tests and you are competent to make changes to your ADSL system configuration, then please click on 'Continue' button.

If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Rik · Jun 16, 2009, 20:33:03

Hi Zap

We're all in it together, I'm afraid, see:

http://www.idnetters.co.uk/forums/index.php?topic=14729.msg345736#msg345736

zappaDPJ · Jun 16, 2009, 21:32:32

It's a total disgrace. I'm sure like me, IDnet have had a gut full of BT. Courtesy of BT I've now been hit with a triple whammy. They have swap a perfectly sound twisted pair capable of sustaining 16.0 Mbps profile to something that has settled on 4 Mbps. My actually throughput on it is on average 0.75 Mbps to 1.8 Mbps at best and now this latest nonsense.

Unfortunately I can no longer wait for a possible fix and I'm thinking of migrating to another ISP. If I could see an end to it I would happily stay but I have lost all of my income this month and I simply can't afford to lose anymore. I will speak to IDNet in the morning to see what they have to say but I have to be able to work and if I can't get properly back online very soon I won't even be able to pay my connection bill

Simon · Jun 16, 2009, 21:38:20

Are you in an LLU area, Zap? That could be your only other option.

Simon_idnet · Jun 16, 2009, 21:39:32

I'm sorry zappaDPJ, and I agree with you. This is the last thing that we wanted for our Customer's Experience. It is driving us mad!
Simon

zappaDPJ · Jun 16, 2009, 22:09:30

Quote from: Simon on Jun 16, 2009, 21:38:20
Are you in an LLU area, Zap? That could be your only other option.

I am and I had a short spell with Be before coming to IDNet which is where I had the 16 Mbps profile. Unfortunately their network was heavily contended and although I had great throughput, my latency had a habit of quadrupling during peak hours.

I'm currently looking at an option of running a second bonded phone line. If nothing else this episode has taught me that I am so reliant on the Internet I have to take steps to ensure I have it working 24/7.

Quote from: Simon_idnet on Jun 16, 2009, 21:39:32
I'm sorry zappaDPJ, and I agree with you. This is the last thing that we wanted for our Customer's Experience. It is driving us mad!
Simon

It must be very frustrating for you and your staff Simon. I didn't realise until now just how appalling BT/Openreach are. Aside from the three broken appointments by the engineer sent to look at my line, I've also had another one broken by an engineer sent to install a second line. They should be made accountable, they charge enough if a customer misses an appointment. I can only wish you the best of luck and thank you for your reply.