ADSL2+ Very Slow

bridgej · Jun 16, 2009, 20:20:37

Hi

I hope someone can help

For the last few days I've been connecting to the internet about 0.5MB higher than normal, using the standard ADSL connection...usually it was 2.4MB, but the last few days it has been around 2.9MB.

I've got home tonight and have been switched to ADSL2+.

Opening web pages now seems to take more time than if I was using dialup. My connection speed is now only somewhere between 0.6MB and 0.8MB, although my ping rate is 27, upload is in the 700's (speedtest.net is giving me a range of 0.4MB - 0.6MB, ping 55). I want my old ADSL back!

I have put all the DNS numbers in as the email asked, I've got a netgear DG834v4 router with updated firmware.

All measured figures stated above are using the speed.io website

Any ideas anyone?

Rik · Jun 16, 2009, 20:21:46

See Simon's announcement, Bridge. It's another BT cockup I'm afraid.

bridgej · Jun 16, 2009, 20:22:56

where is that?

Rik · Jun 16, 2009, 20:24:09

http://www.idnetters.co.uk/forums/index.php?topic=14729.msg345736#msg345736

merkin51 · Jun 16, 2009, 20:25:46

Thanks Rik, that just stopped me venting my spleen! My internet has slowed to an absolute crawl tonight, I've just had to download some files I emailed home to work on tonight at about 11kbps... shocking. I really hope this is sorted soon.

skaffman · Jun 16, 2009, 20:26:18

Would this BT cock up only affect end-user perceived bandwidth, or would it also explain the awful connection latency and frequrnt DNS timeouts I'm getting since the migration?

bridgej · Jun 16, 2009, 20:27:33

Quote from: Rik on Jun 16, 2009, 20:21:46
See Simon's announcement, Bridge. It's another BT cockup I'm afraid.

I don't expect anything else from BT, cheers for the info.

Rik · Jun 16, 2009, 20:27:49

Quote from: merkin51 on Jun 16, 2009, 20:25:46
Thanks Rik, that just stopped me venting my spleen! My internet has slowed to an absolute crawl tonight, I've just had to download some files I emailed home to work on tonight at about 11kbps... shocking. I really hope this is sorted soon.

So do IDNet. They should have had the capacity in place before any of today's migrations, on June 5 to be precise, but BT won't return their calls, they've just sent them an email saying the order is delayed. It's bordering on criminal, imo.

Rik · Jun 16, 2009, 20:28:47

Quote from: skaffman on Jun 16, 2009, 20:26:18
Would this BT cock up only affect end-user perceived bandwidth, or would it also explain the awful connection latency and frequrnt DNS timeouts I'm getting since the migration?

The whole lot, I'm afraid, I couldn't get to the mail server for a while, for example.

D-Dan · Jun 16, 2009, 20:30:15

And would it mean that my (still reasonably respectable 7547 Kbs sync with a BRAS profile back to where it was pre-WBC at 6500) connection would have a throughput at BT's speedtest of 210k, bad enough that their own speedtest wanted to perform test 2 (which, incidentally, fails with a "page not found error" when I change the login details as instructed)?

Steve

Edit - Boohoo - compare this:

http://www.speedtest.net/result/497203563.png

With my sig

Rik · Jun 16, 2009, 20:30:51

It would, Steve.

bridgej · Jun 16, 2009, 20:40:26

All I can say is I'm glad I spent £12 for BT to screw the service up, maybe BT will refund these charges to customers they've messed around, and there again, maybe I'll win Euromillions on Friday (the odds on winning that are far better I'm guessing!)

Rik · Jun 16, 2009, 20:41:04

kinmel · Jun 16, 2009, 20:45:13

At least as you have all moved away from ADSL the BT network is less congested and we are getting even better results

Ray · Jun 16, 2009, 20:46:18

Quote from: kinmel on Jun 16, 2009, 20:45:13
At least as you have all moved away from ADSL the BT network is less congested and we are getting even better results

That's true Alan.

Rik · Jun 16, 2009, 20:46:37

Ray · Jun 16, 2009, 20:47:24

I won't post my speeds tonight, Rik, I might upset you.

sebt · Jun 16, 2009, 20:50:00

Ouch.. I'm in the same boat, dire, sub-1M download speeds this afternoon slowing to a crawl tonight.

On the plus side I've been able to play with Opera Turbo on a slow connection, and it really does speed things up! So I'd suggest all ADSL2 users stuck in the same boat download a copy and switch turbo mode on. It'll speed up web browsing no end and lighten the load on IDnet's ADSL2 pipes for the interim.

http://www.opera.com/browser/download/?ver=10.00b1

Seb

Rik · Jun 16, 2009, 20:50:18

You would anyway, Ray.

Simon · Jun 16, 2009, 20:54:41

New members - sorry it's not a happier occasion!

PuncH · Jun 16, 2009, 20:54:50

Quote from: sebt on Jun 16, 2009, 20:50:00
Ouch.. I'm in the same boat, dire, sub-1M download speeds this afternoon slowing to a crawl tonight.

On the plus side I've been able to play with Opera Turbo on a slow connection, and it really does speed things up! So I'd suggest all ADSL2 users stuck in the same boat download a copy and switch turbo mode on. It'll speed up web browsing no end and lighten the load on IDnet's ADSL2 pipes for the interim.

http://www.opera.com/browser/download/?ver=10.00b1

Seb

Except it'll take us all about 2 days to download it

D-Dan · Jun 16, 2009, 20:58:47

Thank heaven's it's not "Patch Tuesday"

D-Dan · Jun 16, 2009, 21:00:25

I just emailed Miriam offering what I hope is some leverage when contacting BT, including a loss of earnings insinuation (Well, I run a business in SecondLife and can't even log in at these speeds).

Steve

Rik · Jun 16, 2009, 21:02:58

The dial up is still there in case that helps, Steve, 0845 602 1131. (Not being funny, but it may just be better than this...)

Arathorn · Jun 16, 2009, 21:16:26

Quote from: D-Dan on Jun 16, 2009, 20:30:15
And would it mean that my (still reasonably respectable 7547 Kbs sync with a BRAS profile back to where it was pre-WBC at 6500) connection would have a throughput at BT's speedtest of 210k, bad enough that their own speedtest wanted to perform test 2 (which, incidentally, fails with a "page not found error" when I change the login details as instructed)?

Steve

Edit - Boohoo - compare this:

http://www.speedtest.net/result/497203563.png

With my sig

My BRAS profile has also been at 6500 for a while pre today. When I returned from work, i checked my router (2 wire 2700HGV - Firmware version 4.25.19) and saw the following:

         Down        Up
Current Rate:       13157 kbs       1156 kbs
Max Rate:         13393 kbs       1156 kbs
Current Connection:
   Current Noise Margin:       6.4 dB       6.7 dB
   Current Attenuation:       25.4 dB       11.7 dB

Then when I finally managed to get on to the BT Speedtester this is what I found

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 13156 kbps(DOWN-STREAM), 1155 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 1659 kbps

Maybe it's a tad faster than some but trust BT to be SNAFU

Hoping it improves soon

Cheers

Arathorn