ADSL2+ Very Slow

[Lance]

I think everyone is hoping it improves tomorrow. I can't believe that BT still manage to shock me at how useless they are.

[Simon]

I can't believe they allowed the transitions to go ahead, knowing they haven't provided the services to IDNet!

[D-Dan]

I can't believe that the "T" in BT doesn't mean "Terrible" (you can work the "B" out for yourselves)

[Steve]

Could I make a request that the forum server doesn't go anywhere near ADSL2+ 

[PuncH]

I must admit, I'm not expecting BT to resolve this anytime soon. I'll be surprised if it's sorted within 10 days.

I feel really sorry for IDNet and especially their support staff as I have a feeling they are going to get bombarded tomorrow, mainly by people who don't read these forums!

Good luck tomorrow IDNetters and BOOHISS TO BT!

[D-Dan]

They better. I already rounded up the posse ready for a visit to BT towers.

Steve

[Simon]

I'm sure IDNet will be doing all they can to resolve this.  It's obviously not doing their reputation any good, even though it appears to be BT's cock up.

[zappaDPJ]

I'm not in the slightest bit surprised. I was hoping my horrible experiences were an unlucky one off and the rest of you would have a smooth transition but it's clear BT's incompetence is all encompassing. Having said that I do wonder if even the most stupid people could not see a direct correlation between mass migrations and the need provide extra capacity.

I thought the idea of breaking BT's monopoly over services is that Openreach was supposed to act as an independent company so how is it that any requests to Openreach go through BT? If you were cynical you might think BT were looking after its own services at the expense of other providers except that by most accounts their own provision is pretty dire. To quote a fictional character, 'stupid is as stupid does', I guess  

[bridgej]

Having just checked since originally posting the first message, my connection is back to 2.9MB. The connects/min has certainly improved from approx 1600/min before the switch. Maybe everyone has gone to bed in the area and logged off, who knows!!

Results from http://www.speed.io
(Copied on 2009-06-16 23:12:33)
Download: 2914 Kbit/s
Upload : 717 kbit/s
Connects : 2678 conn/min
Ping: 27 ms

[Simon]

That would certainly correlate with peak time contention.

[Sebby]

Could I make a request that the forum server doesn't go anywhere near ADSL2+  

We're holding onto it, tightly.

[cwmusson]

If it makes anyone feel better, I've just got in from having a couple of beers with some friends who work for BT and they were suitably embarrassed (but not surprised) at the ADSL2 shambles, even though they have nothing to do with the BT broadband.

My download has gone up from 700k to 3.5M while I was at the pub.  3.5 was what I got on the old ADSL.

[Sebby]

Maybe they sent a few texts while you were in the pub to engineer friends.

[sebt]

Except it'll take us all about 2 days to download it  

Nice Still, I would go and make a brew, it's a mere 6 Meg

Seb

[Rik]

You're doing better than me, I have no connection this morning.

[Steve]

I knew those dongles would come in useful

[PuncH]

Gotta love the early mornings...if only it would stay like this!

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 17379 kbps(DOWN-STREAM),  1244 kbps(UP-STREAM)
    IP profile for your line is - 15000 kbps
    Actual IP throughput achieved during the test was - 13146 kbps

[Rik]

Connection back up, it looks like there was an exchange fault.

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 4124 kbps(DOWN-STREAM),  792 kbps(UP-STREAM)
    IP profile for your line is - 3000 kbps
    Actual IP throughput achieved during the test was - 2771 kbps

The profile comes from last night's sync speed, so that's about right for throughput.

[Tacitus]

I'm sure IDNet will be doing all they can to resolve this.  It's obviously not doing their reputation any good, even though it appears to be BT's cock up.

I don't think they're the only ones.  From what I can gather AAISP have also been having problems and they aren't happy bunnies either.  Zen have just started introducing it although their bandwidth allowances have remained the same and they advertise it as a faster service for the same price. 

[Rik]

I read about that too. It is scandalous, that BT can get away with damaging other companies businesses.

[Gary]

I read about that too. It is scandalous, that BT can get away with damaging other companies businesses.

I am shocked at the mess, Rik  so much for Digital britain, and they have the audacity to want 50p from every landline user to help the growth of a faster network for all  Damaging others business models is bad, but equally the providers maybe should have tested the  system to be sure it worked before offering it, I think AAISP and Zen and IDnet should have held back and waited till they knew it was up and running properly but also you would think BT would actually have it sorted before launch, this is a massive failing of the system on their part, but who can blame the ISP's for wanting to offer new services to its consumer base, especially in a recession when it will also bring in new subscribers as well. The UK has a lot to learn.  

[Rik]

The thing is, Gary, that IDNet did test before launch. However, the whole thing has been a sorry mess from BT. First, they delayed the delivery of the Hostlink from July last year till February this year. Then, they failed to give IDNet access to put anyone on it. That arrived in May. Tests were run with live users and only after that did IDNet offer the service. At the same time, they placed an order with IDNet for increased capacity. That's meant to be delivered in 5 days, it hasn't happened. Nor has a second order, also long overdue. On top of which, BT messed up the initial orders, hence the delayed migrations from last week, but now they are happening en masse, but without the capacity to support them. Needless to say, IDNet are unable to cancel the migrations.

[Gary]

The thing is, Gary, that IDNet did test before launch. However, the whole thing has been a sorry mess from BT. First, they delayed the delivery of the Hostlink from July last year till February this year. Then, they failed to give IDNet access to put anyone on it. That arrived in May. Tests were run with live users and only after that did IDNet offer the service. At the same time, they placed an order with IDNet for increased capacity. That's meant to be delivered in 5 days, it hasn't happened. Nor has a second order, also long overdue. On top of which, BT messed up the initial orders, hence the delayed migrations from last week, but now they are happening en masse, but without the capacity to support them. Needless to say, IDNet are unable to cancel the migrations.

I see, RIk, thanks for clearing all that up, it is a disaster of monumental proportions by BT then  can people migrate back who have changed over? That seems the best option right now.

  I hope IDNet are royally kicking BT's butt so many have migrated for the better allowance and speed its shocking that this could happen, and more frustrating for Simon and James as its out of their hands totally.

[Rik]

It's utterly frustrating for IDNet, Gary. Their customers are getting poor service but BT isn't taking the issue seriously, or showing any sense of urgency. I just hope that they can claim compensation from BT.

[Gary]

It's utterly frustrating for IDNet, Gary. Their customers are getting poor service but BT isn't taking the issue seriously, or showing any sense of urgency. I just hope that they can claim compensation from BT.

I hope so as well, but I fear BT will have that avenue sown up tightly