Loss of sync

tomharrison · Jun 21, 2009, 17:01:19

Did anybody else just experience 4 or 5 losses of sync in the last 5-10 minutes? My router dropped the connection for no apparent reason, resynced almost immediately but then dropped the connection four more times before finally coming back. I think it's an exchange issue more than IDNet (possibly 21CN work maybe)?

Anybody else experience this?

Ray · Jun 21, 2009, 17:08:06

No problems here, Tom.

tomharrison · Jun 21, 2009, 17:10:26

Think I spoke too soon

. Just lost sync again so powered down the router so my target SNR doesn't get affected. On my phone now!

Sebby · Jun 21, 2009, 17:11:32

Loss of sync is going to be a local issue, Tom. It's possible that it's down to exchange work, but more likely is that your line suffered from a burst of noise for some reason. This could have happen inside or outside of your property.

What's your setup like? Have you removed ring wires, for example?

Simon · Jun 21, 2009, 17:24:09

Any BT vans in the vicinity?

tomharrison · Jun 21, 2009, 17:24:20

Quote from: Sebby on Jun 21, 2009, 17:11:32
What's your setup like? Have you removed ring wires, for example?

Hi Sebby,

I've done as much as can physically be done in removing noise and interference from my line, especially this last week or so. I've got a Netgear DG834Gv4 connected to an ADSL Nation filtered faceplate at the master socket. The ring wires have all been disconnected, and I typically sync at ~7100kbps downstream, despite an attenuation of 47dB!

SNR has been steady throughout the day according to routerstats, and the error count has also been low (my line is also interleaved), which is why I think the loss of sync was probably exchange-related. I've just rebooted the router again and things seem ok now

.

I'll put it down to BT and their usual antics

tomharrison · Jun 21, 2009, 17:25:02

Quote from: Simon on Jun 21, 2009, 17:24:09
Any BT vans in the vicinity?

Can't see any Simon, but the nearest cabinet is a few streets away from me so who knows!

Gary · Jun 21, 2009, 17:32:59

Quote from: tomharrison on Jun 21, 2009, 17:25:02
Can't see any Simon, but the nearest cabinet is a few streets away from me so who knows!

I can see mine from my house, ignorance is bliss when it comes to BT

Sebby · Jun 21, 2009, 17:33:07

Quote from: tomharrison on Jun 21, 2009, 17:24:20
I'll put it down to BT and their usual antics

Yep, given what you've done, it sounds like just one of those things. If it continues, do post back.

tomharrison · Jun 21, 2009, 17:34:25

Quote from: Gary on Jun 21, 2009, 17:32:59
I can see mine from my house, ignorance is bliss when it comes to BT

Indeed

Quote from: Sebby on Jun 21, 2009, 17:33:07
Yep, given what you've done, it sounds like just one of those things. If it continues, do post back.

Will do. Thanks for the swift help guys