Question about peak hours

cutting · Feb 22, 2007, 10:22:10

Hi all,
I'm not yet with IDNet but am interested for the home. The IDNet web site states that for the SuperMax 15MB can be downloaded during the peak hours of 8am to 1am. Do these peak hours apply at weekends?

Secondly with the Home Max product do you have a max limit for download during the same peak hours and if so how many MB can one download during peak time? The Home Max product with it's 30MB limit would suit me best as It's not nearly as dear as the SuperMax product and I probably would only download about 4MB monthly. It's really the idea of the 8am to 1am limits that is worrying me as, quite frankly, these seeem very punitive times??
Many thanks folks and apologies for me not being with IDNet (yet).
Graham

Many thanks,

Graham Cutting

AvengerUK · Feb 22, 2007, 10:23:56

I think you mean GB, not MB

For the home max product, you could use up your 30GB in a whole day (if thats possible) if you wanted to (i dont suggest you do!) - even if you go over, you can still use your connection, you just have to pay for the extra GB's you use.

Rik · Feb 22, 2007, 10:30:14

Hi Graham

Welcome to the forums. As Avenger says, with Home Max you can use the 30GB as and when you want, paying for extra bandwidth if you need to.

Home Super Max is a different beast, note it's based on Max Premium, so has higher upload speeds, ideal for those using torrents. Given it's a home product, I would expect the peak hour limitations apply seven days a week, though a quick call to CS will confirm this.

There have been rumours of some new packages coming some time soon, so there may be one which suits your needs best in those. However, for the time being, if you went for Home Lite, and your usage is only 4GBpm, it would cost you £19.99, so you could save money over Home Max.

Inactive · Feb 22, 2007, 10:35:09

Hi Graham, welcome to the forum.

Nerval · Feb 22, 2007, 10:42:10

Hi from me too Graham.

And bear in mind that the people at IDNet are actually bothered about keeping customers happy. I found this quite unusual, but they are quite happy for you to ring and talk to them on their free number if you've any concerns.

cutting · Feb 22, 2007, 14:23:49

to you all. What a brilliant response. All I wanted to know and more. Now I've just got to wait for my contract with Tiscali to expire

Many, many thanks,
Graham
PS. I'm pleased IDNet did so well on Thinkbroadband's "Speedtest round-up", which appeared in it's last issue. I'm guessing that a lot of folk will be surprised at some of the findings therein?

Rik · Feb 22, 2007, 14:41:09

Hi Graham

We look forward to seeing you here, I'm sure you'll find it a much better and happier place than Tiscali.

I noticed the figures on TB too. I'm pleased for IDNet that they did as well as they did, considering there is an acknowledged capacity issue at present, which would have most impact during the time span that TB studied.

However, I also have reservations about the stats. Any ISPs' performance in a test of that sort will be shaped by their customers, by which I mean that I have a poor line, and will never get tremendously fast speeds. If IDNet have a lot of people like me, while Zen, say, have a lot of users with high-speed lines, then the analysis that TB have made becomes meaningless.

OTOH, I'm happy with IDNet's service, and that's the only stat that really counts - I am sure you will be too.

stevelondon · Feb 22, 2007, 14:54:05

Hi Graham
And a welcome from me too