No dial tone/voice calls but still had internet?

juiceuk · Jul 04, 2009, 18:37:42

Yesterday at some point my voice line went down. I had no dial tone and I was unable to make or receive calls but I still had internet with no problems? I phoned Talk Talk up on my mobile at about 10pm and was told there was a line fault and they would get it fixed but could take up to 5 working days. Late last night/ this morning the router could not sync with the exchange so I'm guessing that's when they started to fix it. About 2 hours ago both the dial tone and the internet was back on. They got it fixed pretty quick but BT speed test shows this.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6400 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 94 kbps

Should I leave the router on for awhile or should I reboot the router or maybe even now report this to IDNet?

Rik · Jul 04, 2009, 19:02:16

ADSL can jump a break in the line which stops the voice side dead in its tracks, Juice. You just need to wait for the profile to catch up now...

Lance · Jul 04, 2009, 23:37:45

Hopefully as it's a large change for the profile it'll happen within 48 hours b

Sebby · Jul 05, 2009, 01:17:04

Yep, the profile should jump back pretty quickly.

juiceuk · Jul 05, 2009, 17:50:14

I should have known better than to think TT and BT could get it fixed that quick. Both voice and adsl went down again.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6368 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 86 kbps

I'm loving that 86kbps link to the world I have still. The internet is not a luxury any more.

Simon · Jul 05, 2009, 17:54:00

Hope it gets sorted soon, Juice.

Sebby · Jul 05, 2009, 21:25:35

The problem there is the profile, not the sync, which needs to catch up.

juiceuk · Jul 06, 2009, 11:36:23

The problem is a fault on the line, both adsl and voice go down and come back up for awhile. It's not going to get better untill Talk Talk get BT to fix it but who knows when they'll get around to doing that.

Colin Burns · Jul 06, 2009, 11:47:04

2 years 6 months and 37 seconds from next wednesday approx

juiceuk · Jul 06, 2009, 11:54:49

LOL

Rik · Jul 06, 2009, 15:16:15

He's serious, Juice.

Colin Burns · Jul 07, 2009, 17:02:04

did you really have to tell him...

Rik · Jul 07, 2009, 17:04:09

I was tired, it was my first day back...

Danni · Jul 07, 2009, 17:08:27

Quote from: Rik on Jul 06, 2009, 15:16:15
He's serious, Juice.

Colin being serious? Has the world ended in the last couple of days?

Rik · Jul 07, 2009, 17:09:23

It feels like it, Danni, I need to catch up on some sleep.

Danni · Jul 07, 2009, 17:11:35

Go to bed for a bit. Colin and I will look after the forum for you.

Rik · Jul 07, 2009, 17:13:08

Thanks. Be sure to sweep the floor and empty the bins.

Colin Burns · Jul 07, 2009, 17:13:37

shouldnt take me that long to break the server ill need a couple of drinks though first

Rik · Jul 07, 2009, 17:14:04

I can do it without the drinks.

Colin Burns · Jul 07, 2009, 17:15:18

danni no telling what i did to the server the last time i was drunk

Danni · Jul 07, 2009, 17:18:58

But you only destroyed the DNS server...

Colin Burns · Jul 07, 2009, 17:19:30

damn my secret is out

Rik · Jul 07, 2009, 17:24:45

I thought it was your tongue.

juiceuk · Jul 07, 2009, 20:44:49

Sweet! Feels like warp speed now compared to under 135kbps.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6496 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 4582 kbps

Got one more profile jump to go to get back to my normal 5.5

ras> wan adsl linedata near

noise margin downstream: 15 db
output power upstream: 12 db
attenuation downstream: 36 db

ras> wan adsl linedata far

noise margin upstream: 27 db
output power downstream: 19 db
attenuation upstream: 19 db

Should my downstream noise margin be that high? I have a DECT cordless phone right behind the router (5cm) should I move it further away if I can, do they really affect it? I'm only using the cable that came with the router to connect it to a NTE5. What do people think about the high speed shielded cables are they worth getting?

Sebby · Jul 07, 2009, 20:47:33

The downstream margin is so high because the exchange has increased your target SNRM in response to instability. Theoretically, it will reduce in 3dB increments every 14 days that the router does not lose sync.

Don't bother with one of the really expensive RJ11 cables, but something like the twisted-pair ones that ADSL Nation do are worth the few quid they charge.