Disconnection problems

Rik · Jul 08, 2009, 18:31:14

Do you have no 'soap on a rope' filters, Chris? If not, PM me your address and I'll get one in the post to you.

Chris Dutton · Jul 08, 2009, 18:50:51

do you mean this type?

yeah have one somewhere

but surely thats just the same as the face plate filter i have? or am i being think lol (remember im a car mechanic haha)

Rik · Jul 08, 2009, 19:04:26

That's the thing. You generally need one to connect the router to, unless you have a correctly wired RJ11-BT lead.

Chris Dutton · Jul 08, 2009, 19:10:26

have this on the bt master socket

and router rj11 cable (one that came with the router) is in the left socket and phone in the right socket

Rik · Jul 08, 2009, 19:12:19

IDNet want to eliminate that plate being faulty, though, hence the test socket and the soap on a rope.

Chris Dutton · Jul 08, 2009, 19:13:29

ah ok, have got a new plate on order

should be here tomoz, friday latest

Sebby · Jul 08, 2009, 23:12:57

How about if you just plug a phone into the test socket, no router connected, do you still get noise?

Chris Dutton · Jul 08, 2009, 23:15:09

yeah still getting the noise

know its an outside issue, just trying to get BT to sort it out

Sebby · Jul 08, 2009, 23:15:42

Yep, that confirms it. I think your idea of recording the noise is a good one.

Rik · Jul 09, 2009, 08:23:51

BT will blame the recorder.

Sebby · Jul 09, 2009, 18:17:43

gingerjedi · Jul 09, 2009, 22:39:44

Chris,

I have the exact same problem, if you search my posts you'll see I've asked for advice on here several times.

When you hear the crackle does it instantly disappear if you unplug the router? Also when talking on the phone I'm pretty sure the noise is only downstream as the person on the other end doesn't hear it, does this sound familier?

Like you I've had BT out a few times, changed filters, tried 3x ADSL routers etc, etc, etc all to no avail. I was told if you bother BT too much they'll deem the line unfit and I'll lose broadband altogether so I gave up trying to get it fixed.

Let me know if you ever get to the bottom of it.

allclownsareevil · Oct 10, 2009, 18:31:24

Alright mate,

Sorry to hear you're still having problems with your line. Like I said last time I was at yours, it IS a fault with the line, not your router. (If you remember I pulled up your line values? Do you remember? Huh? Do you? Huh? Do you?

)

BT don't cater for intermittent faults very well unless you're a corporate customer. Engineer visits are expensive and rarely will they stay long enough to witness an intermittent fault. Often the best bet is to be present whilst the engineer is there and insist they wait until the fault presents itself.

From your values it would look like you're getting attenuation on the line. (bleed over from another line or static perhaps) If you remember also you tend to get more signal drop outs when the weather is bad, particularly when windy. That would suggest a possible cable connection at fault or again a build up of static. Since ADSL uses different frequencies than that of the human voice comms, it's more suseptible to interference and degradation hence you usually find it's the adsl sync that fall off before anything else.

Other than having the engineer witness the fault there is little else to do. You can help yourself by following the steps I suggested last time I was there. Plug the router into the main socket, possibly disconnection any extension sockets in the property, use GOOD filters (gave you a few I think). You could either disconnect the bell wire in the socket (mostly redundant these days) provided you have a NTE5 master socket (the type with the removable lower half). The bell wires are normally orange/white and connected into terminals 3 and 4. You can disconnect those and leave the terminals 2 and 5 connected (usually blue/white, white/blue). Alternatively if you're not confident with fooling around with wiring you could buy a BT Iplate. Google it, they're around £5 from some places.

My advice though is that any of those measures will have little effect on line quality. Your line is at fault, tampering with it at destination will do little to remedy a fault at line source. Try it though .... then get the engineer out!

Make sure he witnesses the fault and distance checks it (tells engineer where a fault is likely to be in terms of distance from his test equipment). In all probability the engineer will end up going back to the exchange and connect you to a different line.

Hope this helps.

Simon · Oct 10, 2009, 21:03:42

Thanks for your post.

Glenn · Oct 10, 2009, 21:05:09

Lance · Oct 10, 2009, 21:58:32

I will add the the bell/ring wire is not limited to just nte5 sockets but older ones as well. Additionally, you'll normally find the cable only in terminal 3.

allclownsareevil · Oct 11, 2009, 00:43:45

Quote from: Lance on Oct 10, 2009, 21:58:32

I will add the the bell/ring wire is not limited to just nte5 sockets but older ones as well. Additionally, you'll normally find the cable only in terminal 3.

Cheers for the welcome chaps.

I only mentioned the NTE5 sockets because they're a different design to older sockets. If you rewire an older socket you are in fact rewiring BTs own cable ... which is legally their property and they can get pre-menstrual about that, so far as they have brought criminal proceedings against people in the past.

NTE5 sockets have a backplate and a frontplate. The backplate houses BTs cable, whilst the frontplate (the lower half you can unscrew) is ok for you to adapt to your own needs. Of course if you screw it up and need an engineer to visit to repair your woeful attempt at wiring then they'll still charge for the visit ... which is fair enough. Don't worry, take a photo of the wiring before you make any changes and if all goes wrong just put it back the way it was and claim you never touched it.

Just didn't want anyone tampering with an older socket only to have an engineer visit at a later date, report it and have BT impose massive charges, or worse.

quandam · Oct 11, 2009, 12:16:44

Entered in error

Sebby · Oct 11, 2009, 12:53:18

sparky · Oct 13, 2009, 11:00:32

QuoteWhen you hear the crackle does it instantly disappear if you unplug the router? Also when talking on the phone I'm pretty sure the noise is only downstream as the person on the other end doesn't hear it, does this sound familier?

Sounds very familiar to me!! Have you guys on here ever got this fixed?

I had no line problems at all until about 8 weeks ago when I had dialling problems and intermittent audible sqealing noises on the line. I reported a fault, the standard BT test came back as inconclusive and it was "fixed" at the exchange 48 hrs later. Now I have developed this same problem as being reported here. This started about a week ago. Intermittent crackling noises on the line, only when the router is connected, most often, early evening and early morning, with many re-synchs of the router when it happens. I've been through all of the previously mentioned scenario's ie. router plugged directly into the master socket, nothing else connected apart from a BT Wired Phone, different splitter, but it still happens. As previously mentioned, I don't see any point in getting a BT Engineer out, because he won't sit here from 18:00 - 20:00 waiting for a crackling noise to occur, I'll just get charged for a no fault found. My guess, is that they have swapped me on to a dud pair at the exchange, but how can I prove that!?

To save on the possibility of my profile being down graded again, I am powering off the router when I am no longer using the PC. Will this theory work?

gingerjedi · Oct 21, 2009, 22:57:42

I looked up my last post on this subject to see if a definitive answer has been found as my fault is back again tonight, so no I've never gotten to the bottom of it.

It's not a common fault but I'd imagine enough people have it for BT to be are aware of this type of scenario, they also know that their poor infrastructure isn't up to the job in places so would rather pretend it doesn't happen.

Will BT role out fibre in the future? I'm sick of being in the slow & broken lane.

ardmhacha · Oct 26, 2009, 18:34:03

Are there any major issues with the service today? Switched on this evening and DSL light is flashing amber. Tried rebooting router and still no joy. I have checked the official website and all services are apparently OK. Also speeds here in Ireland have been very poor of late.

Sebby · Oct 26, 2009, 21:00:40

It sounds like a local issue if you're not able to sync. Do you have a BT master socket with removable lower half?

sparky · Oct 27, 2009, 10:51:53

If you ring 151 to get them to do a line test, does anyone know what this line test does? AND, is it the same line test that you can do yourself at bt.com/faults ?

The reason that I ask, is that I have had a crackling line this morning, so I did a line test at bt.com/faults, naturally it came back and said that the fault was likely to be in my house, BUT, the crackling has gone !

Anyone got any knowledge of what this test does?

Rik · Oct 27, 2009, 10:58:11

None at all, I'm afraid - my line's with IDNet so when I had a similar problem, I phoned them and, within 2 hours, a BT engineer was here re-crimping the connection at the entry point.