Speed issues

[David]

Hi all after reverting back to ADSL Max yesterday because of speed issues I had hoped my weeks of slow speeds were coming to an end. swtchover yesterday and it was painfully slow I know the line has to retrain got so bad last night I turned off.
Just carried out test today

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6336 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 783 kbps

Taking into consideration the change back is this a little on the slow side ?

I have carrried out all the checks virus checks full scans ,all clear no other connections no Sky box connected......it was fine until I changed over....I just want my service back 

[Glenn]

David, you need to wait for the BT firmware to catch up in the training period.

[David]

  Glenn 

[Rik]

David, IDNet have a handful of cases like yours atm, where the sync speed and profile are OK, but throughput is abysmal for no apparent reason. Email your BT tests over to support and they'll add them to the group they've escalated to BT.

[David]

Hi Rik ,just got home Thanks for that I will see how it goes and give a it a few more days to see if it recovers but test later and send them over if needs be....

[Steve]

Almost feels as if you've been penalised by having the temerity to reject WBC as "not fit for purpose".

[David]

Thanks Stev....I never trust my feelings 

[Rik]

Hi Rik ,just got home Thanks for that I will see how it goes and give a it a few more days to see if it recovers but test later and send them over if needs be....

I wouldn't wait, David, there's a 'known unknown' issue with BT. The sooner your case gets escalated, the sooner it will be fixed.

[David]

  Thanks Rik will send it over now

...Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 5000 kbps
   Actual IP throughput achieved during the test was - 1063 kbps

It has picked up a little but this,if it runs to the regular pattern will go down as the evening goes on last night was


Your DSL connection rate: 6304 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 5000 kbps
   Actual IP throughput achieved during the test was - 753 kbps

tues
463.43 Kbps ( 0.5 Mbps )
Speed Up    378.80 Kbps ( 0.4 Mbps )

Hope this helps identify the issue......I am finding myself speedtesting again which is a pain and almost addivtive  

[Wooloff]

Do you just need to send the BT Speedtest results to support?

I'm also have the same problems with stupidly slow speeds at the moment for no obvious reason for it. Line is synced at 8mb fine, but throughput is very poor.

[Rik]

What's your profile like?

[Wooloff]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 487 kbps

Is that the right info?

Sorry I'm not really up on all this stuff

[David]

You did it right though  

  Forgot my manners for a sec there.... Wooloff 

[Rik]

Perfect. You have the same problem, so email that info across to support and they'll take it from there.

[Wooloff]

Thanks guys

I'll sent it over now.

[zappaDPJ]

I'm would be very interested to hear from anyone who has reverting back to ADSL Max what latency (ping) you are getting to idnet.com.

Monitoring the forums it appears that those of you that have switched back are all experiencing low throughput and high latency, is this still the case?

[Sebby]

What's your profile like?

Tall, dark, and handsome.

[Rik]

I'm more short, fat and frightening.

[Sebby]

[Gary]

I'm more short, fat and frightening.

Grey fat and frightening here, damn that's the marshmallow man, from Ghostbusters 

[Rik]

I thought it was the Michelin man.

[Gary]

I thought it was the Michelin man.

 

[Steve]

I'm would be very interested to hear from anyone who has reverting back to ADSL Max what latency (ping) you are getting to idnet.com.

Monitoring the forums it appears that those of you that have switched back are all experiencing low throughput and high latency, is this still the case?

Have evidence from other ISPs? What I do find slightly odd is that a couple who reverted back because of issues with ADSL2+ are still having problems, so perhaps the cause of the issue is not as clear as it would initially appear.

[Rik]

You almost wonder if BT are punishing people who have the temerity to reject WBC.

[Steve]

Certainly makes me begin to think that switching back is not necessarily a solution but I am unclear of the processes  involved in the switch I wonder does a modem have to be reset to defaults to clear the previous ADSL2+ modality settings.

[Rik]

I wish I could answer that, Steve.

[David]

Well I dont know if Im relieved its sticking to form or not



But it is

502.34 Kbps ( 0.5 Mbps )
Speed Up    378.48 Kbps ( 0.4 Mbps )

[Steve]

David. Can you post your adsl router connection stats sorry I don't know which router your using at present.

[David]

    6592 kbs         448 kbs
Max Rate:       6660 kbs       980 kbs
Current Connection:
   Current Noise Margin:       6.0 dB       22.0 dB
   Current Attenuation:       43.3 dB       23.5 dB
   Current Output Power:       19.5 dBm       12.1 dBm

This what you want Steve?

2 wire router Steve

[Steve]

They look fine. What does Home > Broadband Link > Details show under the protocol heading I am  assuming your v5 firmware.

[Wooloff]

Can someone post the email address for support please.

The one address I can find on the site is contactus@idnet.com, is that the correct address?

[bobleslie]

Try support@idnet.net

[wecpcs]

I'm would be very interested to hear from anyone who has reverting back to ADSL Max what latency (ping) you are getting to idnet.com.

Monitoring the forums it appears that those of you that have switched back are all experiencing low throughput and high latency, is this still the case?

Well I have not moved as it is not available for the foreseeable future, but I am getting much lower throughput also, about 2-4Mb when it is usually 5-6.5Mb and the latency has increased from around 40 to over 160 during the evenings on a quiet uncongested exchange. It has been like this now for several weeks, even before the tennis and is continuing.

System Up Time 00:37:35
Port    Status    TxPkts    RxPkts    Collisions    Tx B/s    Rx B/s    Up Time
WAN    PPPoA    16387    27441    0    1502    21673    00:27:14
LAN    10M/100M    30052    26421    0    16640    2552    00:37:27
WLAN    11M/54M    0    0    0    0    0    00:37:18

ADSL Link    Downstream    Upstream
Connection Speed    8128 kbps    448 kbps
Line Attenuation    27.0 db    12.5 db
Noise Margin    9.8 db    24.0 db

This was my lowest recorded on Idnet 05/07/09: 



This is one from today around 5pm on 08/07/09: 



This is one from today around 7pm on 08/07/09: 


We have been experiencing a couple of power cuts locally every other day for about a week, lasting only a minute or so. We have even seen their helicopter flying overhead trying to find the fault and very early on the Saturday morning (around 4am) we had a longer one lasting over an hour, but it seems to be all OK now. But how do you explain this log I recorded for that Saturday. (the date is incorrect due to the previous power cut).

There appears to be router reboot approximately every hour lasting about 20 hours and it was not due to power loss. Maybe it was exchange related on the ADSL line.

Sat, 2000-01-01 00:00:39 - Initialize LCP.
Sat, 2000-01-01 00:00:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:00:51 - CHAP authentication failed
Sat, 2000-01-01 00:00:51 - LCP down.
Sat, 2000-01-01 00:01:38 - Initialize LCP.
Sat, 2000-01-01 00:01:38 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:49 - CHAP authentication failed
Sat, 2000-01-01 00:01:49 - LCP down.
Sat, 2000-01-01 00:02:38 - Initialize LCP.
Sat, 2000-01-01 00:02:38 - LCP is allowed to come up.
Sat, 2000-01-01 00:02:48 - CHAP authentication failed
Sat, 2000-01-01 00:02:48 - LCP down.
Sat, 2000-01-01 00:03:38 - Initialize LCP.
Sat, 2000-01-01 00:03:38 - LCP is allowed to come up.
Sat, 2000-01-01 00:03:50 - CHAP authentication failed
Sat, 2000-01-01 00:03:50 - LCP down.
Sat, 2000-01-01 00:04:38 - Initialize LCP.
Sat, 2000-01-01 00:04:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:04:47 - CHAP authentication failed
Sat, 2000-01-01 00:04:47 - LCP down.
Sat, 2000-01-01 00:05:39 - Initialize LCP.
Sat, 2000-01-01 00:05:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:05:49 - CHAP authentication failed
Sat, 2000-01-01 00:05:49 - LCP down.
Sat, 2000-01-01 00:06:39 - Initialize LCP.
Sat, 2000-01-01 00:06:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:06:51 - CHAP authentication failed
Sat, 2000-01-01 00:06:51 - LCP down.
Sat, 2000-01-01 00:07:39 - Initialize LCP.
Sat, 2000-01-01 00:07:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:07:49 - CHAP authentication failed
Sat, 2000-01-01 00:07:49 - LCP down.
Sat, 2000-01-01 00:08:39 - Initialize LCP.
Sat, 2000-01-01 00:08:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:08:48 - CHAP authentication failed
Sat, 2000-01-01 00:08:48 - LCP down.
Sat, 2000-01-01 00:09:39 - Initialize LCP.
Sat, 2000-01-01 00:09:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:09:50 - CHAP authentication failed
Sat, 2000-01-01 00:09:50 - LCP down.
Fri, 1999-12-31 24:59:59 - Router start up
Sat, 2000-01-01 00:10:39 - Initialize LCP.
Sat, 2000-01-01 00:10:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:10:50 - CHAP authentication failed
Sat, 2000-01-01 00:10:51 - LCP down.
Sat, 2000-01-01 00:11:39 - Initialize LCP.
Sat, 2000-01-01 00:11:39 - LCP is allowed to come up.
Sat, 2000-01-01 00:11:51 - CHAP authentication failed
Sat, 2000-01-01 00:11:51 - LCP down.
Sat, 2000-01-01 00:12:40 - Initialize LCP.
Sat, 2000-01-01 00:12:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:12:49 - CHAP authentication failed
Sat, 2000-01-01 00:12:49 - LCP down.
Sat, 2000-01-01 00:13:40 - Initialize LCP.
Sat, 2000-01-01 00:13:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:14:01 - CHAP authentication failed
Sat, 2000-01-01 00:14:01 - LCP down.
Sat, 2000-01-01 00:14:40 - Initialize LCP.
Sat, 2000-01-01 00:14:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:14:49 - CHAP authentication failed
Sat, 2000-01-01 00:14:49 - LCP down.
Sat, 2000-01-01 00:15:40 - Initialize LCP.
Sat, 2000-01-01 00:15:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:15:49 - CHAP authentication failed
Sat, 2000-01-01 00:15:49 - LCP down.
Sat, 2000-01-01 00:16:40 - Initialize LCP.
Sat, 2000-01-01 00:16:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:16:51 - CHAP authentication failed
Sat, 2000-01-01 00:16:51 - LCP down.
Sat, 2000-01-01 00:17:40 - Initialize LCP.
Sat, 2000-01-01 00:17:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:17:50 - CHAP authentication failed
Sat, 2000-01-01 00:17:50 - LCP down.
Sat, 2000-01-01 00:18:40 - Initialize LCP.
Sat, 2000-01-01 00:18:40 - LCP is allowed to come up.
Sat, 2000-01-01 00:18:48 - CHAP authentication success
Sat, 2000-01-01 00:18:51 - Send out NTP request to time-g.netgear.com
Sat, 2000-01-01 00:20:13 - Send out NTP request to time-h.netgear.com
Sun, 2009-07-05 05:37:06 - Receive NTP Reply from time-h.netgear.com

Sorry for the long post

Colin

[David]

Just posting here for support to view tomorrow.  

Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 5000 kbps
   Actual IP throughput achieved during the test was - 428 kbps
test carried out 22.22

[rireed3]

Just because I didn't see it mentioned, have a look at this report that plusnet tracks:

exchange capacity status

It doesn't mean a lot, just that if 'red' the exchange has yet to implement required spare Virtual Path capacity.  Many associate the 'red' with 'likely exchange congestion', but I find my experience of the difference between red and green statuses unreliable.

Richard

[David]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 3369 kbps

Posted here for James to monitor throught the day

[Rik]

Getting better, David...

[David]

Its hard to say as the first test near enough every morning for the past few weeks or more have been the same and from say midday or whatever it usually deterioarates ,so too early at the moment Rik

[Rik]

That sounds like exchange congestion, David.

[David]

Yes its very odd it only started when I changed over.James mentioned "rebalancing" what ever this is but hopefully it will get resolved once and for all !

[Rik]

Re-balancing would be at IDNet's end. If it's the exchange, they'd need to try and get you moved to a different VP.

[David]

I'm confident that a solution will be found its just one of those things at least there is a pattern which may at least help identify the source of it.I thought congestion but as sometimes it is gone 23.00 I would have thought that it would have been the reverse at this time .I don't know though.
Support are doing their best and with luck I can get on with something else other than get fixated about my speeds .It cannot be easy I would have thought to pinpoint this type of issue but I'm sure they will .

[Rik]

They will, David, it just takes a while.

[David]

 :fingers

9/07/09 11:41:05
Speed Down    1237.53 Kbps ( 1.2 Mbps )
Speed Up    376.79 Kbps ( 0.4 Mbps

[David]

09/07/09 13:52:44
Speed Down    800.67 Kbps ( 0.8 Mbps )
Speed Up    376.55 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.thinkbroadband.com
IP Address    212.69.45.185

[Rik]

It does look like either exchange congestion or a balancing issue.

[David]

Yes slowing by the hour 

[David]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 894 kbps

If you wish to discuss these results please contact your ISP.


Last one until this evening hope there is enough here to indicate what the problem is

[Wooloff]

This is what I got back from my email regarding my poor speeds,

Occasionally one of our connections into BT can attract more traffic
than the others and become congested. We have enough aggregated to
bandwidth to cope with normal loads and are constantly trying to keep
the traffic level balanced between our BT pipes. A simple router reboot
can force a reconnection to a different pipe.

I've done the resetting the router thing plenty of time and yes the speeds are slightly better for a short time but it soon reverts back again.

Where should I go from here guys?

[Rik]

Back to support and tell them it isn't resolving the problem for you except for a short while.

[David]

09/07/09 19:18:18
Speed Down    674.75 Kbps ( 0.7 Mbps )
Speed Up    378.42 Kbps ( 0.4 Mbps )

[David]

09/07/09 20:39:16
Speed Down    482.07 Kbps ( 0.5 Mbps )
Speed Up    377.90 Kbps ( 0.4 Mbps )
Port    8095

[David]

Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 5000 kbps
   Actual IP throughput achieved during the test was - 577 kbps

Stating the address which I am logged in  0208xxxxxxxxx @idnet.gw6 is or seems incorrect and asking for more details ?

Tap2 Image not loaded

In order to commence the second performance test, you are required to temporarily re-configure your Connection settings.

Note:Before changing your PC/Modem settings, please note down your current Username and Password details.

Suggested instructions to do this are to the right, but if you are not confident to do this please seek assistance from your service provider.
   Instructions:

  1. Go to the start menu, click Settings, Control Panel and the Network Dial-Up and Connection Settings folder.
  2. Select the Connection that you use to connect to your ISP.
  3. Change the Username to: bt_test_user@<yourISP> and blank the Password. For example if your username is joe.blogs@someisp.net, then change your Username to bt_test_user@someisp.net
  4. Set this connection as your default and click Ok.
  5. Double click the connection and wait for the message "Connected".
  6. Once this has successfully Connected, click the button below:


Does this give any indication what the problem is ?

I have never seen this so Im unsure the next move 

[Glenn]

Doing the 2nd test as described, gets you to log on to the BT system, by passing IDNet I believe David

[David]

Thanks Glenn,Im not confident enough to do the second so I will just leave it for James it may show some indication of what the issue is....thanks again

[rireed3]

The second test is sort of a rare privilege and is the result of your very low throughput test compared to your 5000 profile.

All it means is that when you see the second test, you have to leave the prompt open and also open up the router user-interface in another browser window and change the login.  If it were my router, I would click 'disconnect' for the router login, change the username (save or remember your real one) to bt_test_user (leave the '@...' alone -- the instructions say to blank the password, and again you'll need the password again later), save it and click connect.  Then go back to the bt speedtester prompt you left open before and continue with the second test.

The second test will record a test through BT's system without IDNet, I'm pretty sure.

There used to be a third test, but I've never seen it.  You'll get prompted to put your router back to IDNet at some point.

Richard

[Steve]

I think its similar to here from kitz

Having tried it I get to a page with just a banner and no additional functions (FF and Safari)

http://www.bt.net/digitaldemo using router login bt_test_user@idnet.net

[David]

Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 5000 kbps
   Actual IP throughput achieved during the test was - 1081 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

This is the last one posted here guys.......

[Rik]

Any word from support, David?

[David]

Just got off the phone as pages are starting to time out spoke with Tim and awaiting a call from James as I dont fancy another weekend of this they will look at thread but Im begining to give up on this  and wonder if there is a remedy

[Rik]

There's a remedy, David, it's just a matter of tracking it down.

[David]

Needle and haystack springs to mind

[Rik]

Have faith, David, IDNet will work it out for you.

[David]

Hope so I dont want to move 

[Rik]

OK, something for you to try. Boot to safe mode with network support. Then hit Start > Run > CMD and hit enter. In the 'DOS' window, type netstat -b then right click on the title bar, choose Edit  > Select All and hit enter. Paste the results into Notepad.

Now run a BT speedtest, and copy those results and the earlier netstat results to support. That will narrow the search for the congestion.

[David]

OK, something for you to try. Boot to safe mode with network support. Then hit Start > Run > CMD and hit enter. In the 'DOS' window, type netstat -b then right click on the title bar, choose Edit  > Select All and hit enter. Paste the results into Notepad.

Now run a BT speedtest, and copy those results and the earlier netstat results to support. That will narrow the search for the congestion.

Thanks Rik looks frightening but will try it have just carried out a BT test so will have to wait for the next test. Thanks again

[Rik]

Give it three hours, then re-boot, and keep hitting f8 during the boot process until you get the menu of choices. After that, apart from the low-res screen, you'll find things pretty normal.

[David]

Thanks just read up on it and it seems pretty straight foward 

[David]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 274 kbps

[Rik]

Was that in safe mode, David? What did the netstat -b show?

[David]

No Rik it was normal.its the same at the moment .

[Rik]

Have you tried the safe mode test?

[wecpcs]

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 274 kbps

I had a similar problem before switching to Idnet from ZEN, with a very brief time with O2 access (1 day before I requested my MAC), where I had an 8128/448 connection, with a profile of 7150 and a throughput of ZERO. ZEN wanted me to accept a possible charge for a BT visit, which I refused and the problem whatever it was, was fixed by BT anyway the day before I briefly migrated to O2, but was too late to stop the migration.

Colin

[David]

Going to try an company called AAISP They claim they will fix any problem with the line and if they cant will cancel the contract which is a 30 day one so not too much of a gamble and they look good enough for me to try..

[zappaDPJ]

If I switch they would be at the top of my list. I'll be interested to hear how you get on and wish you the best of luck.

[David]

Im just ordering I will let you know how it goes,they give you a preconfigured router and dont use port 80   whatever this is

[Simon]

Best of luck, David. 

[David]

Thanks Simon and to IDnet hopei its just one of those things......they are up there with the best imho