Upped to ADSL2+ and still on the dark age

Ray · Jul 22, 2009, 12:11:42

Quote from: Rik on Jul 22, 2009, 09:35:21
To be fair, you sent the email on a Sunday, when the offices are closed. Support are particularly busy right now, and emails are not being replied to in 5 minutes, or even 24 hours, but I understand that your request will be actioned today. Essentially, I would advise anyone who wants something done quickly to phone IDNet. The call is free, you won't be kept hanging on for 45 minutes and you will speak to someone who can acton your request.

I'll second that, Rik, when I had my interleaving turned off recently, I phoned about midday and it was done before 9:00am the following morning.

Rik · Jul 22, 2009, 14:57:08

You can say that again.

troesma · Jul 25, 2009, 17:42:52

Oh dear, going backwards again...

DSL Driver Version: AnnexA version - A2pB022g.d20e
DSL VPI/VCI: 0/38
DSL Status: ShowtimeRetrain Reason: 8000
DSL Mode: ADSL2+
DSL Channel: FAST
DSL Upstream Rate: 1047 Kbps
DSL Downstream Rate: 3069 Kbps

Down up
DSL Noise Margin: 16.9 dB 6.3 dB
DSL Attenuation: 44.0 dB 23.3 dB
DSL Transmit Power: 0.0 dBm 12.9 dB

So I seem to be sync'ed at a ridiculous IP profile now, AFTER IDNet requested BT to lower the NM to 9db. So now I'm at a loss. This is supposedly now "fixed" at BTs side of the equation, rather than left loose by DLM to decide. So either I'm missing something or just don't know what's going on. NOTHING has changed on the internal wiring, etc.

Rik · Jul 25, 2009, 17:44:26

It looks like DLM has cut back in and decided you need a 15db target, I'm afraid.

troesma · Jul 25, 2009, 18:15:26

But my understanding is that BT can override DLM on request, and just FIC NM to a preset level for any line, or I'm saying bonkers..?

Maybe I now need to WAIT FOR AGES until I get back to where I was.

Rik · Jul 25, 2009, 18:17:26

They can override it, but afaik, if the system decides to, as with interleaving, it just does what it feels is necessary to provide a stable service. IOW, pegging the target NM at 9db is more a case of pegging the minimum at 9, than fixing the NM at that level.

troesma · Jul 25, 2009, 18:26:51

It seems mine is a lost cause

Either LLU or accept what I can get. FFS and I'm in London. This is just unbelievable.

Rik · Jul 25, 2009, 18:32:33

Have a word with support on Monday, I may have got it wrong, but that's my understanding of how the system works. I take it we have gone through your internal phone wiring and electrics with a fine tooth comb?

troesma · Jul 25, 2009, 18:48:39

Absolutely. No additions/deletions to the home wiring, in fact it is in BETTER shape than when I got profiled at 4500kbps. I will run a furthrt test and disconnect the modem tonite to see if I can re-sync at a better speed. Of course, absence of audible noise in the line (phone sounds as crisp as you can get) means nothing, as the RF interference we're talking about are not fully on the audible range. Let's see...

Rik · Jul 25, 2009, 18:53:37

We all need access to knowledgeable and well-equipped engineers, and there seems to be precious few of them.

troesma · Jul 25, 2009, 19:16:33

BT is PANTS. I'm really getting fed-up. It's just a shame IDNet have to put-up with those monkeys.

Rik · Jul 25, 2009, 19:17:52

It's a shame we all do. I noticed a post over on ThinkBroadband today, echoing the speed issues that some here have experienced, but this was from a Plusnet customer.

troesma · Jul 25, 2009, 19:21:44

Thing is, I do not want to walk away from IDNet. Period. TBH I'm not convinced by other suppliers promising heaven, but it might well be that I need to start checking around in the neighbourhood what sorts of speeds are attainable and then make a judgement.

Sebby · Jul 25, 2009, 22:18:09

I do understand your point.

Rik · Jul 26, 2009, 10:45:06

Quote from: troesma on Jul 25, 2009, 19:21:44
it might well be that I need to start checking around in the neighbourhood what sorts of speeds are attainable and then make a judgement.

It might, but do get line stats from people, as it's always possible you're on a differently routed cable.

troesma · Jul 27, 2009, 10:51:21

To start with, I'm gonna check my neighbours (same building and next door). James sent me an e-mail today saying the connection appears to be stable (so I assume no re-syncs) so interleaving would make no difference (not so sure... know of ppl who have gained 1Mb by switching out from FAST... or so they tell) and IP should be refreshed, BUT my connection is still pants and even a tad worse upstream.

troesma · Jul 30, 2009, 14:58:25

Been away until today, just checked the line and guess what...

DSL Driver Version: AnnexA version - A2pB022g.d20e
DSL VPI/VCI: 0/38
DSL Status: ShowtimeRetrain Reason: 8000
DSL Mode: ADSL2+
DSL Channel: FAST
DSL Upstream Rate: 888 Kbps
DSL Downstream Rate: 3069 Kbps

Down up
DSL Noise Margin: 16.4 dB 9.4 dB
DSL Attenuation: 44.0 dB 23.3 dB
DSL Transmit Power: 0.0 dBm 13.0 dBm

So still in the s**t after a good 4 days on hold. Just sent a mesg to support to check how many re-syncs I had since Monday. This is driving me nuts.

Rik · Jul 30, 2009, 15:31:01

Nothing in the router log?

troesma · Jul 30, 2009, 15:36:03

Brain from support told me of 3 disconnects since Monday. The WAG160N router (as all Cisco stuff) is known to be pants when speaking of gettting any stats out of it...

Rik · Jul 30, 2009, 15:40:24

It's strange how router manufacturers think these things unimportant, isn't it.

troesma · Jul 30, 2009, 15:41:26

Yup...

troesma · Jul 31, 2009, 12:00:38

OK, Brian from support sent me an e-mail saying they have requested BT to clear everything up, reset my line, reset profiles, clean all the s**t and this is how things stand NOW

DSL Driver Version: AnnexA version - A2pB022g.d20e
DSL VPI/VCI: 0/38
DSL Status: ShowtimeRetrain Reason: 8000
DSL Mode: ADSL2+
DSL Channel: FAST
DSL Upstream Rate: 888 Kbps
DSL Downstream Rate: 6143 Kbps

Down up
DSL Noise Margin: 9.1 dB 9.2 dB
DSL Attenuation: 44.5 dB 23.3 dB
DSL Transmit Power: 0.0 dBm 12.9 dBm

Connection is PERFECTLY STABLE, not an issue whatsoever. So the Q here is to check for how long this will hold-up until DLM decides otherwise, for whatever reason. Cross fingers. If this holds for 1 or 2 weeks maybe the next step is to go to 6db NM target, to max-out the connection speed (given my attenuation which is on the high-side...)

troesma · Jul 31, 2009, 12:07:12

But given I'm not experiencing a major speed change (whatever the modem tells me) decided to run a speedtest and...

BT Speedtest says my IP profile is 2854Kbps..? (failed to complete, BT is utter cr*p even for a speed test thingie) Now WTF..?

Rik · Jul 31, 2009, 12:14:12

There isn't such a profile that I know of.

troesma · Jul 31, 2009, 12:20:58

The BT speedtest crashed at the point it was sending back the results. Will try later on but 2800 kbps is consistent with 2400 kbps from speedtest.net but NOT from what my router is telling me. THAT sets me at a loss.