Upped to ADSL2+ and still on the dark age

Started by troesma, Jul 09, 2009, 12:19:09

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Rik

Quote from: troesma on Aug 15, 2009, 12:11:06
Seems it's more about making space for new customers than providing thoroughput upgrades to existing ones. Or am I missing something..?

The implication is that it's about fixing the throughput problems, but we'll only know when they've done the work.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma


Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Good point, however that would be reflected in the odds...  ;D

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Maybe though it could be an easy way to make money...

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Now in Madrid with 40 degrees C in the shade, back to the UK later on the evening but just want to ask... what has happened following BTs upgrade yesterday..? Any noticeable change..? Will report on my line once I'm back, but any feedback would be useful.

Bet: NOTHING major has changed  :whistle:

Rik

I know of at least one case which has shown a massive improvement (800k below profile for throughput). The important thing to be aware of with WBC is that the entire connect is re-built when you re-boot. To ensure you get the benefits of the BT work, power down the router for 5 minutes. That way, there's no chance of the session being retained. 40C - too hot. ;)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Well, that's encouraging. I'll need to power-down the router on arrival and then see what happens. Dunno why I'm feeling agnostic about the whole deal behind this upgrade.

Yup, now 38C and heading for 40C. It's scorching.

Rik

We're hoping it's been sorted. If not, there's going to be more harsh words directed at BT.  :fingers:
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Or people walking away... again, ISPs to pick the bill for BTs incompetence. Let's pray  :fingers:

On the other hand, if people start hooking to LLU providers that's going to get hit at some stage also. If cable is not an option, it's a Catch-22 situation, me thinks.

Rik

It is, rather, but we have to be optimistic - I can remember the mayhem which accompanied the launch of Max.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

I'm having funny times with telephony providers recently. Just opened a new company and decided to consolidate my mobile accounts into the business. Have been with T-Mobile since 2005, no issues ever. So I go ahead. Arrive yesterday to Madrid and my Blackberry won't connect. WTF..? Arrive to hotel, try T-Mobile online support. Does not work. Nice. Send an e-mail to them. After some time got back a reply saying "you need to pay a 250 quid deposit as you are a new customer of T-Mobile to use the kit abroad." You mean what..? Been with the company for 5-years. "We don't care of your track record as a private customer, this is a new account and those are the rules." But no-one told me about this beforehand. "We cannot say, Sir, what you've been told or not when you subscribed your business account. Those are the rules. Pay and you'll have service abroad."

In no-time I fired an e-mail to their CMO and will get to their CEO (whom I have access to an acquaintance, former Orange CEO) if this is not sorted. I don't give a s**t about the 250 quid, it's a matter of principle. This is what happens when you have monkeys in call-centers answering "by the book" rather than making a proper, contextual judgement.

Oh well, it might be me... but I have other metrics in relation to customer loyalty and retention. 

Rik

I'm with you, T, but I suspect the people you've spoken to have limited powers, and none to waive the charge. They probably also lack the gumption to flag it up to a supervisor to look at.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Which is what I suspect as well, but then, if you can hear a customer fuming, just raise the issue with a supervisor. What's the difficulty..? Simple: lack of brains. Now their CMO is on alert, let's see whether he reacts or not. You can imagine that T-Mobile CEO (even his CMO) have little time to entertain this sort of minsucule rants, but then, many minor issues such as this one mean customers flying out the window. Why tolerate surly service..? They're not making you any favour, you're paying them what they ask for the service.

Ed

Rik

I know, Ed, they just don't seem to get that in the call centres. I escalate to CEO level regularly if the minions don't understand what I'm asking. ;)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

As for BT re-dimensioning, or whatever, things went BACKWARDS

DSL Driver Version:  AnnexA version - A2pB022g.d20e
DSL VPI/VCI:         0/38
DSL Status:          ShowtimeRetrain Reason:   8000
DSL Mode:            ADSL2+
DSL Channel:         FAST
DSL Upstream Rate:   888 Kbps
DSL Downstream Rate: 3069 Kbps

                     Down         up    
DSL Noise Margin:    15.0 dB       9.1 dB
DSL Attenuation:     45.0 dB      23.5 dB
DSL Transmit Power:   0.0 dBm     12.8 dBm

:mad:

Guess it's the end of the road on WBC for me. Enough of this cr**. Not IDNet fault, just BT seems not to be up to par.

Technical Ben

I feel for you Ed. And I know what you mean Rik. But some of us don't even get managers to escalate to. It's all being outsourced. It won;t be long before the call centre staff have to call a managers call centre to have anything authorised. They will get the same fob off the customer gets.
I'm close to sending the complaints to my CEO myself half the time. (although I'm in a totally different industry)

Back on topic. I don't get WBC until March. So hopefully it's sorted. What's the results on short range phone lines? Same problems as those that are at longer distances?
I use to have a signature, then it all changed to chip and pin.

Simon

As was commented yesterday, we don't usually get to hear the positive side, just when things go wrong, Ben, so it's quite difficult to judge levels of success.   
Simon.
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Quote from: Technical Ben on Aug 19, 2009, 22:33:56
I feel for you Ed. And I know what you mean Rik. But some of us don't even get managers to escalate to. It's all being outsourced. It won;t be long before the call centre staff have to call a managers call centre to have anything authorised. They will get the same fob off the customer gets.
I'm close to sending the complaints to my CEO myself half the time. (although I'm in a totally different industry)

Back on topic. I don't get WBC until March. So hopefully it's sorted. What's the results on short range phone lines? Same problems as those that are at longer distances?

Thanks folks. FORTUNATELY something happened as the roaming is now fully authorised/working. Interesting bit (about the "brains" side of it). Not quite long after I fired the e-mail to T-Mobile CMO, there was a message in my mobile voicemail asking me to contact their business support ASAP. Ejem, I was abroad with zilch access to my voicemail, even data on my Blackberry. How on earth they expected me to call back..? Only knew about the msg when I turned on my kit on landing at Heathrow. Now that's some thinking..! (btw they have alternative phones to contact me...) Anyway it's all sorted now.

On the IDNet side of things, well, I simply try to make my mind with all sorts of excuses for not asking a MAC code but I'm running out of ideas. True, things might get sorted eventually, but in the meantime what..? I am paying for a 3Mb service what I can be paying (even less) for a 7Mb one on LLU. So what's the deal..? Again, NOT IDNet TO BLAME but the troops of BT cowboys. If anything, I sort of smell fish (= contention, over-subscription chores, etc.) on Be in short time (cable not available in my area.)

So, if anyone has other ideas/views, more than welcome.

Rik

BT are clearly not fit for purpose. :( The node failure at Milton Keynes, which started just after 4 yesterday afternoon, is still ongoing 16 hours later. Those affected are finding their PPP sessions dropping every few minutes, for 3-5 minutes at a time. Obviously, BT have built no redundancy into the system, so are unable to route around the problem until it's fixed. It makes you wonder whether the 21CN voice network will work.  :shake:
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Quote from: Rik on Aug 20, 2009, 08:22:11
BT are clearly not fit for purpose. :( The node failure at Milton Keynes, which started just after 4 yesterday afternoon, is still ongoing 16 hours later. Those affected are finding their PPP sessions dropping every few minutes, for 3-5 minutes at a time. Obviously, BT have built no redundancy into the system, so are unable to route around the problem until it's fixed. It makes you wonder whether the 21CN voice network will work.  :shake:

Which makes you seriously wonder what's the deal on WBC then... read your post on your WBC experience in another thread, clearly, for me there has been no benefit whatsoever. I'm kind of far from the exchange, but in London (not the middle of nowhere) and yet it seems all the basic infrastructure (cabling to start with) is pants.

Rik

BT's infrastructure, a bit like London's sewers, needs overhauling urgently. I can't see it happening, though. :(
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

troesma

Which makes you wonder, even on LLU, whether the deal is worth having. Cable (which is on a fiber optic network) is the choice, but alas, I'm in a conservation area so that's not an option for me  :mad: