Unstable ping on gw5

karser · Jul 16, 2009, 19:07:20

Well it lasted one whole night, from wednesday & thursday we're back to normal & I dont mean in a good way...

Rik · Jul 16, 2009, 19:08:46

Talk to support, they are the only people who can resolve it for you.

karser · Jul 16, 2009, 19:11:40

Damn that was a fast reply Rik, I just went to check network status on the idnet homepage & you had already replied:

On the subject of network status after checking I noticed they have it down as sub-optimal service, & was just about to post as such here

netn00b · Jul 16, 2009, 19:39:04

my connection sucks big time tonite. can barely do anything.

pings 1000+

what is going on with a sub optimal service and what's the issue?

Sebby · Jul 16, 2009, 22:01:53

The sub-optimal status reflects the central that went down and the resultant imbalance.

Have you tried reboot your router?

karser · Jul 16, 2009, 23:03:13

Several times, left off for an hour , 5 mins, 30 mins, no difference, & I always leave it off overnight too, this has been going on since before the central collapsed tho, but on tuesday night it was fine after it failed & they rebooted, but after tuesday its been just as bad if not worse than before.

Rik · Jul 17, 2009, 09:27:17

You really do need to talk to support then, so they can check your line and talk to BT. It sounds like a congested VP, but that's just a gut feeling.

netn00b · Jul 17, 2009, 11:11:25

i note they still say sub optimal.

how long before its fixed do we know ?

Rik · Jul 17, 2009, 11:13:10

It should be in the next day or so.

otaku888 · Jul 17, 2009, 11:27:17

My mum is on idnet and is having the same problem, she can barely load gmail it's that bad.

idnet support said she should check her speed on bt speedtest and she can't even load the page.

they then said it was her router, so she diligently went out and bought a new one, problem still persists.

I'm getting a little fed up with them now, the service is non existant and they aren't doing anything about it.

Rik · Jul 17, 2009, 11:30:22

Hi and welcome to the forum.

If you can post your mum's router stats, together with some information about her phone wiring, eg how many devices are connected to the line, any Sky boxes etc, how many extensions... we'll try to help.

otaku888 · Jul 17, 2009, 11:35:21

Thanks Rik.

She did have a Netgear DG834G, and now today has a new SpeedTouch 585v6, nothing connected to the phoneline apart from a microfilter, the router and a phone.

Service has been good for the last year and a half and then suddenly in the last few days, sub 1k speeds.

She is on gw5.

Rik · Jul 17, 2009, 11:37:58

Can you get her downstream sync speed, noise margin and attenuation for me. Can you also ask her to do a quiet line test - dial 17070, select option 2 and listen. She should hear, at most, a background hum or hiss.

otaku888 · Jul 17, 2009, 11:42:48

Sorry I don't know what those things are, or how to get them.

She also phoned the phone company, they did a line test and said there was no problem. Also phoned idnet and they said her profile was 7150 and therefore there should be no problem.

Rik · Jul 17, 2009, 11:46:53

That means she has a full 8128 sync speed, and maximum profile. That would suggest to me that her exchange is congested.

Rik · Jul 17, 2009, 11:57:31

OK, I've managed to track this down now with support. The line is fine, and your mum is able to ping OK with good times, it's only when she uses her browser that the problems start. That suggests an issue with the computer. Can you try a different machine, or d/l a copy of Firefox and install that for her. Clear all temporary files, also run a command window and issue ipconfig /flushhdns.

Simon · Jul 17, 2009, 12:21:43

Also, it might be an idea to check for spyware / viruses.

Sebby · Jul 17, 2009, 13:15:17

otaku888 · Jul 17, 2009, 13:24:22

Thanks for the encouragement! Yes, I thought it might be an issue with the computer too, so have tried reseting winsock, reseting tcp, still no joy.

I'm using logmein to remote control the computer and it is really slooooow.

Although after reseting winsock, logmein seemed a little quicker, the internet is not!

It does seem strange that this all happened when idnet reported a fault, is there no way it could be related to that?

edit: have also flushdns with ipconfig and scanned for viruses, but nothing.

otaku888 · Jul 17, 2009, 13:44:34

I've also just tried using a wireless usb dongle, to rule out the network card. same problem!!! argh.

otaku888 · Jul 17, 2009, 14:20:45

any ideas, anyone? running out of things to try now.

Rapier Racer · Jul 17, 2009, 14:23:13

I'm another Gw5 user with slashed throughput and abnormally high pings 140-154 all over the place that is no use for my online gaming I noticed yesterday I was barely getting 1.3megs down, was back to to 6.3megs at about 1.30am, as I'm rarely up at that hour that again is not much use to me.

Am I another victim of this cr*ppy central? Routers been re-booted about 3 times over the last 2 days with no apparent improvement.

Simon · Jul 17, 2009, 14:25:02

What browser is being used, and have any add-ons been installed?

otaku888 · Jul 17, 2009, 14:27:40

firefox no addons, same behaviour in IE as well.

Ray · Jul 17, 2009, 14:28:19