Unstable ping on gw5

karser · Jul 13, 2009, 01:55:29

Like many others I'm having serious trouble on gw5, so I've taken some ping graphs from the last couple of nights to show how bad it is:

You can see from these that this is a gamers nightmare, I just want the nice low stable ping back that I had all last year with idnet, maybe if they could move me onto a different gw it would make a difference, & yes I've tried all the router reboots, plugging into the master socket etc, rebooting router sometimes works for a short period, but never permanently.

Edit : And you can also see from the second graph how it returns to what it should be after around midnight.

[attachment deleted by admin]

Glenn · Jul 13, 2009, 06:03:37

Does rebooting the rooting have any effect? Send the results to IDNet or call them and ask that they take a look at the results, do a BT speedtest too, as they may ask for that

Gary · Jul 13, 2009, 07:13:30

I am on gw5 and my pings have remained at 29ms for the last week maybe up to 30ms and this is over a wifi connection, some are seeing issues some are not which is really odd, but all is ok here for now.

do as Glenn stated and see if they can help.

merlin · Jul 13, 2009, 08:57:21

leave GW5 alone, do,nt touch it , there is nothing wrong with it ,my pings are consistantly below 30, and downloads at 7mb+ and i,m a happy man , contact support and ask them NICELY to sort out B ***** BT

Simon · Jul 13, 2009, 10:20:48

My pings on GW5 seem stable too. I don't think that's where the problem lies, as it has affected DSL4 users too.

MarkE · Jul 13, 2009, 17:19:39

I am still seeing dire ping times on gw5,it was fine for ages since switching from gw6 and the past two weeks have been the same,with poor ping times throughout europe.

I have rebooted the router and i have also powered it off numerous times for over an hour to resync,I have also lost some dl speed compared to when my ping was superb

Rik · Jul 13, 2009, 17:20:33

Have you spoken to support, Mark?

MarkE · Jul 13, 2009, 17:25:38

No Rik I have not,these are my current stats

ADSL Link    Downstream    Upstream
Connection Speed    7616 kbps    832 kbps
Line Attenuation    20.0 db    11.0 db
Noise Margin    9.4 db    11.0 db

Rik · Jul 13, 2009, 17:33:54

Define dire?

trophymick · Jul 13, 2009, 17:56:28

I wish mine was that dire.

quandam · Jul 13, 2009, 18:12:16

I am the same. My DL speeds have dropped and my pings ( I am absolutely not bothered about these as I don't game etc) have increased greatly (doubled). However, on another thread Rik advised me to contact support which I did earlier today and my email was 'viewed' 28 seconds after sending (Use Messagetag). Up to now (3hours+) have not received a reply but hopefully they will get back to me soon.

PS I am on gw5

Rik · Jul 13, 2009, 18:14:27

They are gathering evidence, Q, and have a meeting with BT on Wednesday, though hopefully you'll hear before then.

quandam · Jul 13, 2009, 18:18:18

Quote from: Rik on Jul 13, 2009, 18:14:27
They are gathering evidence, Q, and have a meeting with BT on Wednesday, though hopefully you'll hear before then.

That's good news Rik. But it would be nice if we were informed that the matter was being dealt with

Rik · Jul 13, 2009, 18:20:36

It would.

Gary · Jul 13, 2009, 18:37:47

Quote from: quandam on Jul 13, 2009, 18:18:18
That's good news Rik. But it would be nice if we were informed that the matter was being dealt with

I agree but maybe its hard to say the matter is being dealt with if they have no idea what the matter is

but an announcement on forum would be good I guess, but also could lead to people expecting an instant solution and then a backlash if there is not one, catch 22 really

quandam · Jul 13, 2009, 18:51:42

Gary

I don't expect an instant solution, just an indication that my problem is 'in hand'. I have just done a test and I am struggling to achieve 1.5Mb. This is definitely a problem taking into account my previous record of 6.5Mb to 7Mb 24/7 some weeks ago. Things have definitely gone down hill and should be sorted as we are paying extra for our service. My speeds as we type are similar to the diabolical Sky Connect product.

Gary · Jul 13, 2009, 18:56:08

Quote from: quandam on Jul 13, 2009, 18:51:42
Gary

I don't expect an instant solution, just an indication that my problem is 'in hand'. I have just done a test and I am struggling to achieve 1.5Mb. This is definitely a problem taking into account my previous record of 6.5Mb to 7Mb 24/7 some weeks ago. Things have definitely gone down hill and should be sorted as we are paying extra for our service. My speeds as we type are similar to the diabolical Sky Connect product.

I understand Q, I would be unhappy with that level of service, my pings are now hitting 50ms so something is up today, I can only hope whose fault it is gets worked out and sorted soon, people will not pay a premium for poor service for long

quandam · Jul 13, 2009, 19:01:13

Gary

I will say this, the service is 'up and down', sometimes good and sometimes below average. Something is not quite right and hopefully will be put right in the near future.

Gary · Jul 13, 2009, 19:02:22

Quote from: quandam on Jul 13, 2009, 19:01:13
Gary

I will say this, the service is 'up and down', sometimes good and sometimes below average. Something is not quite right and hopefully will be put right in the near future.

Indeed Q

Rik · Jul 13, 2009, 19:03:13

Not that this helps, but I'm on GW5 via WBC and speeds and pings are fine, which suggests a BT issue, either with the central or at exchange/node level.

MarkE · Jul 13, 2009, 20:03:37

Quote from: trophymick on Jul 13, 2009, 17:56:28
I wish mine was that dire.

It generally helps to think before typing.

I am talking ping times in gaming not the download speed fella.

Rik ping times are off the chart to uk servers based in southampton 70 ms should be 15 multiplay.co.uk
even worse for german and holland servers.

bobleslie · Jul 13, 2009, 20:43:48

Quote from: Rik on Jul 13, 2009, 19:03:13
Not that this helps, but I'm on GW5 via WBC and speeds and pings are fine, which suggests a BT issue, either with the central or at exchange/node level.

Interesting. I was told WBC was only on GW6. Presumably it's now been added to GW5 as well?

Lance · Jul 13, 2009, 22:50:08

Mark, judging by your sync, you are likely to have interleaving turned on - do you know if this is the case and whether it has always been on?

Wags · Jul 13, 2009, 23:31:04

Evening all. This is my first post, although I have been an idnet customer for 2.5 years. I have generally been happy with the pings, but recently they have deteriorated.

I have noticed very poor pings and disconnects whilst gaming since Saturday. I am on Fast mode and usually get 16-18 on ping test on cmd prompt and 30-45 playing COD4 on UK servers, but at the moment I am getting at least one connection interrupt a night and pings spiking from 39 to 200.

On a tracert the second hop is GW2.

Simon · Jul 13, 2009, 23:36:40

Hi Wags,

If you could post your router stats and a BT Speedtest, weVan look at youe connection, but ping issues are usually something you'll need to contact IDNet about.