a few setup questions

coreservers · Jul 15, 2009, 19:27:48

when my line goes live, tomorrow is the scheduled date, I tried my router earlier and I could see an upstream and downstream speed, but it hadnt pulled an ipaddress or mask.
So I'm guessing it's not quite ready yet.
In my mail I was given a fixed IP, should I use that or let dhcp do it's stuff. also I changed my login password to see my account etc, should I use the given one or changed one in the router settings?

Ray · Jul 15, 2009, 19:43:47

It shouldn't be neccessary for you to manually enter the IP address the router should pick it up automatically, with regard to your password I am a bit confused as to which one you have changed, you could try them both in turn and see which one works, or perhaps better to check with support to see which you should use.

Sebby · Jul 15, 2009, 21:02:04

You won't need to enter the IP address manually. If you're sync'd but you get no address, it's probably because you are activated by your IDNet account will not be active until tomorrow.

Simon · Jul 15, 2009, 22:12:03

I think the password will be the one you have changed it to, as I changed mine, and that's what I log in with now.

coreservers · Jul 16, 2009, 08:13:13

that's what I thought. as the errors in the routers stats page were LCU is down and chap authentication error.

The password I changed was linked to my login via the customer login at the idnet homepage my.name@idnet.gw6, and as this is hard set in the router I wondered if I should hard set it to the changes password or the original one.

Steve · Jul 16, 2009, 08:25:36

Not sure, but changing your account login password does not change your router login password

Sebby · Jul 16, 2009, 09:13:21

That's correct, you need to change the password in ADSL settings.

Rik · Jul 16, 2009, 10:03:30

Quote from: coreservers on Jul 16, 2009, 08:13:13
The password I changed was linked to my login via the customer login at the idnet homepage my.name@idnet.gw6, and as this is hard set in the router I wondered if I should hard set it to the changes password or the original one.

Use the original one, the one you have changed only affects your login to the accounts page on the IDNet website.

coreservers · Jul 16, 2009, 10:46:36

cool, ta very much.
i'm so looking forward to not being shaped from 4pm, and being able to get slaughtered by some 12 year old kid at pro evo on 360

Rik · Jul 16, 2009, 10:53:10

Steve · Jul 16, 2009, 11:06:26

If your previous subscriber was non LLU they often migrate in the early hours and for a short period both connections are often live

coreservers · Jul 16, 2009, 18:59:45

well I'm gutted
I'm stil stuck on this cr*p sky connect package tonight at 287k, and no migration has taken place as stated in my joining mail it stated by 6pm today.

Not impressed at all. I still cannot pull an ip address on the router set up for idnet, I get LCP is down and chap authentication failed. I'm presuming the sync I can see is from sky.

not impressed

Rik · Jul 16, 2009, 19:01:38

I had the same problem when I migrated, BT messed up and I was a day late. I take it you haven't had the completion email?

coreservers · Jul 16, 2009, 19:04:09

as my 1st thought was completion mail? I'm thinking not. ah britain the only country where in a supposedly competetive coms market, the biggest player is allowed a monopoly of the kit.

Rik · Jul 16, 2009, 19:05:36

Indeed.

Call support in the morning, or email support@idnet.net, they'll chase it for you.

Steve · Jul 16, 2009, 22:06:25

I recall I was a week late,you get there in the end.

coreservers · Jul 16, 2009, 23:07:26

hmmm not mentioned in the sign up deals, that there may be delays. who ever it is as fault, it should be mentioned. I presume they'll change my billing details as well.

Steve · Jul 17, 2009, 06:40:39

Its the system that's at fault, your present ISP generates a mac code (hopefully valid) from BT which is given to your next ISP by yourself,which is then presented back to BT. Who may or may not have to get into your local exchange to swap you over. Is it any wonder it sometimes doesn't go to plan.

coreservers · Jul 17, 2009, 08:07:06

just me having a bit of a vent. I find broadband in the uk very primitive at best, having lived in germany, and australia it all runs much smoother (and faster)there, and I do put the blame firmly at the door of BT and the toothless ofcom, IDnet have been pleasant and approachable, which is a major seachange for me in this country. but I do think this should be mentioned at sign up, and in the mail they send out. But that's just my opinion, faced with another weekend of sky's ludicrous traffic shaping. having viewed the sky user forum (sky connect being a repackaged BT home broadband product), it appears that many people have the issue of non movement, some up to a month, and ofcom do nothing about it despite many, many complaints.

Anyway my impatient christmas eve style wait continues I'm not angry at IDnet!

Rik · Jul 17, 2009, 09:29:44

Trust me, it happens so rarely that no-one thinks to mention it. Most people wake up on migration day and find it's already happened. We're two in a handful of people in the time I've been here. Give support a ring, they'll update you.

coreservers · Jul 17, 2009, 11:11:44

seems someone has implemented a bogus order on my line, causign the migration to not happen, sounds like sky trying to block a move, although they deny everything

Rik · Jul 17, 2009, 11:12:47

So I heard.

coreservers · Jul 17, 2009, 12:10:55

This is now really confusing BT say the only order on my circuit is from IDnet raised 13th July, Sky say no order on my line from them. however I did get two emails on monday 13th from IDnet. one with the login id as my.name@idnet.gw7 and one 90 minutes later my.name@idnet.gw6 , both from adsl@idnet.com.

someone shoot me

Rik · Jul 17, 2009, 12:12:38

Have you got back to IDNet? I think I can guess what's going on.

coreservers · Jul 17, 2009, 12:27:34

I have. i think instead of a phone and broadband order, they've raised two broadband orders

Rik · Jul 17, 2009, 12:40:10

That's what I'm thinking.

coreservers · Jul 17, 2009, 12:51:39

must be possible to resolve it surely

Rik · Jul 17, 2009, 12:54:05

It is, if that's what has happened. You really need to talk to support and point out the two emails with gw6/gw7 logins.

coreservers · Jul 17, 2009, 13:04:34

I have i've also mailed the full details to support with times and dates etc. I have no issues with someone pressing wrong buttons or anything, we have all done it.

Simon · Jul 17, 2009, 13:06:57

If you don't hear back from them fairly soon, I would ring, just to make sure they get the message.

Rik · Jul 17, 2009, 13:07:52

I'd second that, get on the phone, it's a free call...

coreservers · Jul 17, 2009, 13:41:25

now down for 6pm monday. another weekend of joyless sky broadband.

Ah well, I hope the tellys good

Rik · Jul 17, 2009, 14:47:59