Unstable ping on gw5

otaku888 · Jul 17, 2009, 14:34:02

tried a router diagnostic as well, all checks out, except it can't connect to the secondary dns server? that can't be anything can it?

Rik · Jul 17, 2009, 14:37:18

What's the error message?

otaku888 · Jul 17, 2009, 14:41:23

no message on the router interface, just a little cross by the secondary DNS server.

primary dns : green tick

secondary: red cross

all obtained automatically from dhcp.

edit: just tried again, and secondary is checked now. so can't be it.

Rik · Jul 17, 2009, 14:46:28

Can you get over there with a 'known good' laptop and test?

otaku888 · Jul 17, 2009, 14:49:07

I'd have to fly.

I'm in amsterdam, my mum is in the UK.

I think I'll just have to give up. been trying to figure this out for a good 3 days now.

Rik · Jul 17, 2009, 14:50:03

Whereabouts in the UK?

otaku888 · Jul 17, 2009, 14:53:05

Dorset, not known for good internet connections, but still usually faster than 1k!

Rik · Jul 17, 2009, 14:55:42

Not close enough for me to pop round, I'm not sure we have any Dorset members atm.

Could you do a malware scan remotely?

otaku888 · Jul 17, 2009, 14:59:02

Have done. I used spybot search and destroy and nothing was detected, buts thats all thats installed on that machine, and obviously can't connect to download any others.

Rik · Jul 17, 2009, 15:00:03

It's frustrating when you can't go hands on, isn't it.

Let's see if we have any Dorset volunteers who could help out.

Would your mum be comfortable installing FF3.5 from CD if I sent her a copy?

otaku888 · Jul 17, 2009, 15:09:47

it's running 3 at the moment, so I'm not sure it would help any. and there's the log me in control having the same problems with speed.

but very kind of you to offer!

Rik · Jul 17, 2009, 15:12:31

Mmm. The only other thing I can think to try is to briefly disable AV and firewall.

Sebby · Jul 17, 2009, 16:19:59

Could you try manually putting in OpenDNS' servers into Windows and see if that makes a difference?

208.67.222.222
208.67.220.220

otaku888 · Jul 17, 2009, 16:44:27

just tried. no difference. thanks for the suggestion though.

Rik · Jul 17, 2009, 16:47:46

Does she have a neighbour who could pop round with another machine?

otaku888 · Jul 17, 2009, 17:06:52

Nope. I've phoned a 'professional' now, and he will go round on Monday morning to have a look.

Thanks for all your support. I'll let you know what happens.

Rik · Jul 17, 2009, 17:13:04

Thanks.

Sebby · Jul 17, 2009, 17:15:11

Quote from: otaku888 on Jul 17, 2009, 17:06:52
Nope. I've phoned a 'professional' now, and he will go round on Monday morning to have a look.

We're professionals as well you know.

otaku888 · Jul 17, 2009, 17:57:46

I mean compared to me!

Sebby · Jul 17, 2009, 23:19:31

I know, I'm only teasing.