Your WBC experience

[Noreen]

Well, I've stayed connected for over 54 hours now which is next-door to a miracle! Speed was over 8Mbps this morning but has slowed down a bit now. So I can only presume that they've done something.

[Rik]

Have you tried a BT test, Noreen?

[Noreen]

I did this morning, with the 8752kbps result.

[Rik]

Not felt like punishing yourself since?

[Noreen]

Can't do the test at the moment, get error message.

Just got 3.5Mbps on TBB.

[Rik]

They haven't re-dimensioned the tester then.

[Niall]

They haven't re-dimensioned the tester then.

The multi dimensional time redistribution hex configuration has lost access to the continuum in the east hemisphere. Either that or the flange sprocket is clogged up again.

[Rik]

They just can't get the widgets these days.

[David]

  That would explain a lot Niall 

[Simon]

  Niall! 

[cwmusson]

In reply to Rik reply 129 about my post 128 (it's on page 6).

Rik: "When it drops to 2M, what is your noise margin and does your router indicate a number of re-syncs?"

The router does not resync at all (as far as I can tell).  The top part of "adslctl info --stats" is here:
# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 1001 Kbps, Downstream rate = 2269 Kbps
Link Power State: L0
Mode:                   ADSL2+
Channel:                Fast
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
               Down            Up
SNR (dB):       19.8            6.2
Attn(dB):       45.0            22.1
Pwr(dBm):       0.0             12.7
Max(Kbps):      7876            1008
Rate (Kbps):    2269            1001


BT have now reduced me to a profile of 1750kbps:
Test1 comprises of Best Effort Test:  -provides background information.
  Your DSL connection rate: 2269 kbps(DOWN-STREAM),  1084 kbps(UP-STREAM)
  IP profile for your line is - 1750 kbps
  Actual IP throughput achieved during the test was - 1615 kbps



I went to the BT Broadband checker page as well as the speedtest.  That says my line should get 4Mbps on ADSL Max.  There's clearly something not right.  Either their sales page is telling me lies or there is something wrong with the line.

Edit:  I also did the 17070 quiet line test.  That had no strange noises so I presume that was successful.

Thanks

Chris

[Sebby]

They haven't re-dimensioned the tester then.

That seems likely.

[Sebby]

In reply to Rik reply 129 about my post 128 (it's on page 6).

Rik: "When it drops to 2M, what is your noise margin and does your router indicate a number of re-syncs?"

The router does not resync at all (as far as I can tell).  The top part of "adslctl info --stats" is here:
# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 1001 Kbps, Downstream rate = 2269 Kbps
Link Power State: L0
Mode:                   ADSL2+
Channel:                Fast
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):       19.8            6.2
Attn(dB):       45.0            22.1
Pwr(dBm):       0.0             12.7
Max(Kbps):      7876            1008
Rate (Kbps):    2269            1001

The SNRM is very high, which suggests that your line is really suffering from bursts of noise (causing the low sync), but then this noise is disappearing, meaning a higher SNRM at this low sync. Unfortunately, ADSL2+ does seem to be more susceptible to noise as it uses double the number of frequencies, and there's not an awful lot I can suggest.

[Rik]

I have to agree with Sebby, Chris. That NM shouldn't go higher than 15db on the BT system, so you must be re-syncing, even if you don't see it happen, when there's a burst of noise. That's driven up the target NM and down the sync speed and profile. The noise is then abating and you get the higher figure.

Have a word with support. They can select different stability levels for a line, they may be able to increase the stability and, in the longer term, get you a better throughput, but, atm, the BT test says your line is performing to spec.

[Noreen]

Well, I'm still connected however I've just got this "speed".

[attachment deleted by admin]

[Rik]

Not good. Can you let support know, Noreen, Brian was asking what sort of speeds you were getting today.

How did the clinic go?

[Noreen]

I've sent it to Simon, Rik.

"Arm" report in Natters.

[Rik]

Just caught up. 

[coreservers]

Im back to the same old, speed dropping like a stone cant get a bt test, but speedtest.net and speed.io have me just pushing 3mb and teh router is seemingly re-syncing every 15 minutes or so

[coreservers]

well herer it is, what a pile of dog poo

6390 kbps(DOWN-STREAM),  760 kbps(UP-STREAM)
    IP profile for your line is - 5500 kbps
    Actual IP throughput achieved during the test was - 1518 kbps


I am so fed up with BT's cowboy engineers, and struggling to get a decent connection, 4 weeks of complete nonsense. and lies.

[bridgej]

Just managed to get a BT Line test to work without getting an error, the first time in a couple of days:

ER, I don't think their deadline of 6pm Monday evening worked or was even anticipated.

Your DSL connection rate:
3819 kbps(DOWN-STREAM),
850 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 677 kbps

ADSL2+, what a load of cr*p, I was getting a rock solid throughput of 2400kbps before switching.

So BT screw up again.

It's getting to a point where I might leave Idnet (not through their fault, and not by choice, they've been the best company to provide broadband in the last 10 years), and try cable broadband, at least it'll be faster.

BT need a good kick up their ****.

[onlynik]

Not very happy with ADSL2+

Used to get a sync of 8128 with max, now sync at 24382, however my actual throughput is  never really that high.  I'm lucky if I get 10 meg. 

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 24382 kbps(DOWN-STREAM),  1139 kbps(UP-STREAM)
    IP profile for your line is - 21000 kbps
    Actual IP throughput achieved during the test was - 6253 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[bobleslie]

Blimey! You're on maximum profile.

You must be located up Ian Livingston's inside trouser leg.  

[bridgej]

Not very happy with ADSL2+

Used to get a sync of 8128 with max, now sync at 24382, however my actual throughput is  never really that high.  I'm lucky if I get 10 meg. 

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 24382 kbps(DOWN-STREAM),  1139 kbps(UP-STREAM)
    IP profile for your line is - 21000 kbps
    Actual IP throughput achieved during the test was - 6253 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

10x what I'm getting!!

[onlynik]

10x what I'm getting!!

I'm also about 100 metres from the exchange, I can see it from my lounge window.  I'd expect to get somewhere near 20 meg rather than 3-6 which I normally get.  With max I always got 8.