I had a bad Apple

[lozcart]

My 17" Core 2 Duo iMac that I bought in October 2006 developed a fault this weekend.

Yesterday it developed a cyan vertical stripe on the LCD monitor, tried a restart and reset the PRAM but the stripe remained. I googled the problem and found this had happened to many other users of this model. So I thought relulantly I would have to pay for a repair or get a new replacement.

Before I did this I decided to call Apple technical and see if they could help, after ten mins speaking to a technician and then a supervisor they admitted this was a know fault and agreed to fix the problem FOC.

So took my iMac to the local Apple Store today, they checked it, confirmed the fault and have booked it in for a new screen and a logic board if necessary all FOC.

Customer service as it should be, I'm very impressed, well done Apple

[Simon]

Nice to see customer service at it's best. 

[Sebby]

That's one of the (many) great things about Apple. Their customer service just can't be beaten.

[D-Dan]

Apple are one of the few firms that care about the customer - it's such a shame that they are so propriety.

Steve

[Sebby]

No company can be perfect.

[Rik]

Well, there's always Donald Russell.

[Sebby]