High pings again

Lance · Oct 31, 2009, 07:14:04

How can you make your only contact with Idnet on a unoffficial support forum?

As for a date of go live, it hopes to be early next week.

Tacitus · Oct 31, 2009, 08:38:15

Quote from: sawest on Oct 31, 2009, 01:45:43
I will not phone customer support about this, I just want my pings back to sub 30ms,

IDNet, this is your only contact from me before I request my MAC. I pay a premium (Super Max) price and have received a sub standard product!

Your choice. Sort it or lose me!

If your only 'contact' with support is via an unofficial forum, how exactly do you expect them to respond? Refusing to phone support when you have a problem and, then expecting said problem to be fixed as if by magic, strikes me as neither logical nor, for that matter, likely to produce a result...

Gary · Oct 31, 2009, 08:45:27

Quote from: Fox on Oct 30, 2009, 11:04:12
Arrgh, you have done it again Gary,

C:\Users\Fox>ping www.idnet.com

Pinging www.idnet.com [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=111ms TTL=59
Reply from 212.69.36.10: bytes=32 time=107ms TTL=59
Reply from 212.69.36.10: bytes=32 time=145ms TTL=59
Reply from 212.69.36.10: bytes=32 time=97ms TTL=59

Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 97ms, Maximum = 145ms, Average = 115ms

Every time you get high pings you "infect" my connection too
But as we all know....its all Riks fault

As usual, IDNet's broadband status shows as "good service", I hate to think what it takes for it to be anything other than good in their eyes. No wonder IDNet is slipping slowly down the charts at DSL Zone - they charge for a premium service but for months have been unable to deliver what they promise. I will give them a week to sort out the new hostlink but if things dont improve I am going to Fast or Newnet, my money is too hard earned to keep throwing at a company that has been providing a substandard service for several months now.

It wasnt me

Gary · Oct 31, 2009, 08:49:42

Quote from: Tacitus on Oct 31, 2009, 08:38:15
If your only 'contact' with support is via an unofficial forum, how exactly do you expect them to respond? Refusing to phone support when you have a problem and, then expecting said problem to be fixed as if by magic, strikes me as neither logical nor, for that matter, likely to produce a result...

I have to agree, just call them, email them even, the Hostlink goes into action next week so this should all stop, if you called or emailed them, they may be able to put your mind to rest, its not like a call costs anything

Rik · Oct 31, 2009, 09:35:16

Quote from: sawest on Oct 31, 2009, 01:45:43
Yes yada yada yada.

Is now common place with IDNet, come pay over the odds for a sub standard service!

Now fed up with the drivel, and can't be bothered to phone customer support again.

Truth is, since ADSL2+, us poor ADSL noobs have been shafted!

I will not phone customer support about this, I just want my pings back to sub 30ms,

IDNet, this is your only contact from me before I request my MAC. I pay a premium (Super Max) price and have received a sub standard product!

Your choice. Sort it or lose me!

sawest

What do you want me to say? The problems have been well documented here, the new IPStream service will go live in the next week, after which all the issues of congested BT VPs and unbalanced centrals will go.

This is a user-to-user forum, if you want an answer from IDNet, you need to talk to them.

cavillas · Oct 31, 2009, 10:07:22

Quote from: Simon_idnet on Oct 30, 2009, 13:28:50
Both of our Centrals were out of balance for a period of time this morning. Where one half is at capacity and the other half is bobbing around at 50 - 60%. It drives us nuts. We are hoping to be able to start moving traffic off of our Centrals and onto the Host Link from early next week. Then this nonsense will be behind us.

Regards
Simon

Thanks for the info Simon. By the way am I on the dodgy out of balance pipe? Because I have put a bit of weight on over the past few weeks and wondered if it was that which was unbalancing everything.

Rik · Oct 31, 2009, 10:10:26

It's because I'm now on WBC, Alf, that's really hit the balance...

Tacitus · Oct 31, 2009, 10:42:36

Quote from: Rik on Oct 31, 2009, 09:35:16
......... the new IPStream service will go live in the next week, after which all the issues of congested BT VPs and unbalanced centrals will go.

Er, will go? Tempting and fate spring to mind

On a different note, it's good to see you back Rik, but you really shouldn't spend so much time here until you're sure you are fully recovered.

I'm sure Sue is soothing your fevered brow, but do as you're told and take care....

Rik · Oct 31, 2009, 13:04:30

Will go, Tac.

The problems IDNet have been having for the past few months is that their centrals keep going out of balance, they're delivered with two 77.5M segments to each 155M pipe. What has been happening is that one is running hot while the other is empty (it's a BT issue). Hostlink is delivered over a single gigabit link, with a reserve in case of failure, so it can't go out of balance.

Thanks for the concern, I am going to have to take it a bit easier as the pneumonia has returned and it's wiping me out a bit...

cavillas · Oct 31, 2009, 13:18:44

Another attempt by BT to screw up the smaller operators and try to grab the customers for themselves. Or am I being paranoid?

Technical Ben · Oct 31, 2009, 15:10:49

Well my pings seem to be back to normal (averaging at 30ms and getting really good at times). During peak usage times it went up to 150ms or so. But unlike O2, I never got kicked off of any servers, as although the line was slower, it was usable. O2's connection just died, so at lead IDnet were keeping ontop off thje demand.

However, I think being without a pc for a few weeks might have meant I missed the worse.

Gary · Oct 31, 2009, 17:59:58

Quote from: Rik on Oct 31, 2009, 13:04:30
Will go, Tac. The problems IDNet have been having for the past few months is that their centrals keep going out of balance, they're delivered with two 77.5M segments to each 155M pipe. What has been happening is that one is running hot while the other is empty (it's a BT issue). Hostlink is delivered over a single gigabit link, with a reserve in case of failure, so it can't go out of balance.

Thanks for the concern, I am going to have to take it a bit easier as the pneumonia has returned and it's wiping me out a bit...

Take it easy Rik, put your feet up and have a mellow night

Rik · Oct 31, 2009, 18:00:26

Thanks, Gary, I intend to.

Gary · Oct 31, 2009, 18:01:56

Quote from: Rik on Oct 31, 2009, 18:00:26
Thanks, Gary, I intend to.

Good, it is great to see you back, but all work and no erm...rest thats it

talk to you soon, should have my Mac on Monday so I'll be in play mode, hopefully

I'm off for dinner and to curl up on the sofa with my better half

Rik · Oct 31, 2009, 18:02:25

Likewise. And a DR steak.

psp83 · Nov 01, 2009, 19:22:33

Great! Rebooted the router to get a better ping and now my connection won't come back up.

Not happy at the mo.

Steve · Nov 01, 2009, 20:33:45

What the adsl or the ppp?

psp83 · Nov 01, 2009, 21:15:56

Quote from: stevethegas on Nov 01, 2009, 20:33:45
What the adsl or the ppp?

Dunno, router status window didnt show no IP address or DNS etc.

QuoteMAC Address
IP Address
Network Type PPPoA
IP Subnet Mask
Gateway IP Address
Domain Name Server

Steve · Nov 01, 2009, 21:19:54

I did wonder whether you'd engineered a stale session and was going to suggest leaving the router disconnected for 30 mins to clear it. Apparently sometimes entering a false idnet login password in the router will sometimes reset the session

psp83 · Nov 01, 2009, 21:25:29

Quote from: stevethegas on Nov 01, 2009, 21:19:54
I did wonder whether you'd engineered a stale session and was going to suggest leaving the router disconnected for 30 mins to clear it. Apparently sometimes entering a false idnet login password in the router will sometimes reset the session

It came back on itself. Not the first time its happened after a reboot.

Steve · Nov 01, 2009, 21:28:48

I don't know which router your using but on some you can just drop the ppp connection for a minute or so instead of rebooting

psp83 · Nov 01, 2009, 21:50:39

Quote from: stevethegas on Nov 01, 2009, 21:28:48
I don't know which router your using but on some you can just drop the ppp connection for a minute or so instead of rebooting

Netgear DG834G, I know 2wires have that option, i dont think netgears do.

Steve · Nov 01, 2009, 21:55:58

I an not using one at present but if I recall correctly on the router status page there are 2 buttons one for connection status and one for connection stats I think the first one ?? when opened allows you to drop the PPP ( well you can disconnect without reboot.)

Sebby · Nov 01, 2009, 22:57:49

It would have been interesting to know whether it was sync or PPP, Paul. If it happens again, get onto IDNet and see if they can shed any light.

psp83 · Nov 02, 2009, 00:42:42

Quote from: Sebby on Nov 01, 2009, 22:57:49
It would have been interesting to know whether it was sync or PPP, Paul. If it happens again, get onto IDNet and see if they can shed any light.

I contacted support last time it happened, support said they couldn't see any problems last time.. It stayed down for ages.

This time it was down for about 20mins.

Log says "LCP is allowed to come up" when i had the problem, but i didnt have an IP address set and couldn't use my connection, All lights was green on the router.