High pings again

karser · Jul 22, 2009, 15:46:15

Mine have been ok most of the day, but started to go south just after 2pm, not as bad as it has been ...yet

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karser · Jul 23, 2009, 11:33:35

Got on at 8 this morning & everything seemed ok, then 9am, my adsl went out for a few seconds totally, not just the internet light on the modem, the adsl light too, & now things are back to normal in the worst possible way as you can see below. I have tried the 30 min router reboot to no avail.

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Gary · Jul 23, 2009, 11:41:49

For once things are ok for me right now

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\>ping idnet.net

Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=29ms TTL=59
Reply from 212.69.36.10: bytes=32 time=31ms TTL=59
Reply from 212.69.36.10: bytes=32 time=29ms TTL=59
Reply from 212.69.36.10: bytes=32 time=33ms TTL=59

Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 33ms, Average = 30ms

Fertilising the lawn is much more fun than this ping thing, I decided yesterday

glen · Jul 23, 2009, 15:29:01

Finally got a reply back from support and they asked BT to turn off interleaving, and the ping's have now dropped to the lowest I've seen them ever. Well chuffed. Hopefully it stays that way

Rik · Jul 23, 2009, 15:34:07

Bear in mind that, if the BT system decides you need interleaving, it will turn it back on at the drop of a hat. So, avoid multiple re-syncs and be careful to power down the router during thunderstorms.

glen · Jul 23, 2009, 15:38:03

Talking of which a thunder storm has just started

karser · Jul 23, 2009, 16:16:16

Support monitored my connection today, this was their results:

I have been monitoring your connection, and can see you have an average ping response of about 23-29ms, I am only able to see the increase in the ping response times when your connection starts to transfer data. This would be expected as ICMP takes a low priority over your normal traffic. below is the test results from one of my monitoring systems below:

575 packets transmitted, 574 received, 0% packet loss, time 574753ms
rtt min/avg/max/mdev = 20.763/29.488/490.829/24.811 ms, pipe 2

This is nowhere near what I am getting at my end, & I am truly at a loss as to what to do next, just for clarification 574753 ms is just short of 10 minutes right?

Rik · Jul 23, 2009, 16:18:28

It is.

What do you have running on your machine, bearing in mind that IDNet are using a dedicated ping routine to your router, so their data is 'pure'.

Rapier Racer · Jul 23, 2009, 16:21:21

"Bear in mind that, if the BT system decides you need interleaving, it will turn it back on at the drop of a hat. So, avoid multiple re-syncs and be careful to power down the router during thunderstorms."

So there is no way to have it permanently disabled?

I got mine off yesterday connections been stable since just like it used to be, 21ms pings 6.5meg throughput and its almost 10 past 4 in the afternoon!

Synced at 8000k, I wonder will it connect at 8128 again? And it takes 5 days for the profile to catch up yes?

Sebby · Jul 23, 2009, 16:23:03

Afaik, no.

Rik · Jul 23, 2009, 16:25:17

As Sebby says, even if it's set off, the BT software will turn interleaving back on if it deems it necessary and, usually, once that's happened, BT won't accept further requests to set it off manually.

karser · Jul 23, 2009, 16:38:54

On my machine I'm running XP pro, I have all automatic updates off right down to javascript, I use windows built in messenger, not the msn bloated junk, windows media player 11 (again with all automatic updates off ) to play mp3's while its not worth me trying to play games. I've included a screenshot of my task manager, although I've been through everything there & all seems as it should.

Alcfdrtm is realtek driver
rthdcpl is also part of realtek drivers
khalmnpr is part of my logitech drivers
nost_LM is drivers for my belkin nostromo
PnkbstrA & B - for those that dont play, its part of an anticheat system employed by many of todays big games, in my case its from cod: modern warfare & world at war.

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Rik · Jul 23, 2009, 16:40:31

Have you tried booting into safe mode with network support, and pinging from there?

Glenn · Jul 23, 2009, 16:52:29

Running enditall stops most unnecessary services

karser · Jul 23, 2009, 17:47:55

To Rik - yes I have it was one of the first things support asked me to do, absolutely no difference.

To Glenn - None of those services should need ending, I've run fine with them all before, & they would have all been running the day after the central outage that happened last week, where for that one night my pings were as they should be ( see screenie below )

I have just left it running for the last hour while I have been out, only task manager & ping graph running apart from those services, no messenger, no media player, & the results are in the second picture, you can see there is next to nothing happening on my network in the task manager yet my pings are all over, I'm going to forward these results to support & see if they have any more ideas.

Edit: typo

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Rik · Jul 23, 2009, 17:52:47

Looking at that, it suggests exchange congestion cutting in.

karser · Jul 25, 2009, 22:43:53

Its been a bit better fri & sat night, still getting some huge spikes at 1500-2500 tho, but usable again at least.

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juiceuk · Jul 26, 2009, 03:33:46

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=144ms TTL=59
Reply from 212.69.36.10: bytes=32 time=120ms TTL=59
Reply from 212.69.36.10: bytes=32 time=113ms TTL=59
Reply from 212.69.36.10: bytes=32 time=125ms TTL=59

Ping statistics for 212.69.36.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 113ms, Maximum = 144ms, Average = 125ms

At this time in the morning! I've been playing battlefield 2142 with someone thats a "dick" and is lucky enough to have a ping of 8ms but still I can beat him and now he's the man because I've got a ping of nearly 200ms. I've had a few weeks of nice gaming since the new pipe without stuttering "choking" in my games but if this starts again I'm not being too patient again.

Rik · Jul 26, 2009, 10:23:55

What can we say, Juice. The problem affects a handful of people, there's no obvious geographic pattern and we know the IDNet network has adequate capacity, ie no congestion. My best guess remains that this is a BT issue, and I noticed a thread on ThinkBroadband yesterday where a Plusnet customer was having the same problems.

dujas · Jul 26, 2009, 10:39:26

I too had a high latency last night around 11.30PM, but a router reboot fixed it, taking the average ping to www.idnet.net down to 19ms. That's all you can do really, if re-connecting doesn't work then pass on the ping data to Idnet support and hope they can find a pattern.

Pmx · Jul 26, 2009, 15:15:47

Quote from: Rik on Jul 26, 2009, 10:23:55
What can we say, Juice. The problem affects a handful of people, there's no obvious geographic pattern and we know the IDNet network has adequate capacity, ie no congestion. My best guess remains that this is a BT issue, and I noticed a thread on ThinkBroadband yesterday where a Plusnet customer was having the same problems.

I'm not so sure it is a bt problem, I'm now migrated away and my pings are back to low levels again, even with interleaving currently switched on. I'm seeing no slowdowns, no spikes and there appears to be no sign of the 'exchange congestion' that customer support here had suggested the problem was.

Rik · Jul 26, 2009, 15:20:58

Who have you migrated to?

Glenn · Jul 26, 2009, 16:05:20

adsl24.co.uk

Rik · Jul 26, 2009, 16:06:42

WBC or Max I wonder?

Pmx · Jul 26, 2009, 16:52:06

It's normal adsl max.