High pings again

dujas · Jul 31, 2009, 07:59:19

I've had similar for two evenings now, when I'm online between 10-11PM I find pings are averaging 150ms and download speeds are only a third of my IP Profile, a router reboot usually returns the connection to normal.

Gary · Jul 31, 2009, 08:19:14

Quote from: dujas on Jul 31, 2009, 07:59:19
I've had similar for two evenings now, when I'm online between 10-11PM I find pings are averaging 150ms and download speeds are only a third of my IP Profile, a router reboot usually returns the connection to normal.

Rebooting the router is not the saner as far as I am concerned, that's just getting you onto another pipe, it should not be that way to start with

Gary · Jul 31, 2009, 09:47:12

Edit: Rebooting the router is not the answer as far as I am concerned, that's just getting you onto another pipe, the pings and latency should be stable to start with if the network is rebalanced now

Rik · Jul 31, 2009, 09:49:29

I've spoken to support, who have no issues visible on the network. So, if you are experiencing problems, can you please carry out the following procedures, and let support have the results.

1 ) Boot to safe mode
2 ) Hit Start > Run > Type CMD and press <enter>
3 ) Type netstat -b and press <enter>
4 ) Type ping www.idnet.net and press <enter>
5 ) Type tracert www.idnet.net and press <enter>
6 ) Right-click the title bar of the window, select Edit > Select all and press <enter>
7 ) Paste those results into an email to support@idnet.net, adding information about date and time, and identifying your router make and model, together with either your IP address or your ADSL phone number.
8 ) Run a BT speed test and paste the results into the email.

By all means add further pings/tracerts to other servers.

Gary · Jul 31, 2009, 09:56:48

Quote from: Rik on Jul 31, 2009, 09:49:29
I've spoken to support, who have no issues visible on the network. So, if you are experiencing problems, can you please carry out the following procedures, and let support have the results.

1 ) Boot to safe mode
2 ) Hit Start > Run > Type CMD and press <enter>
3 ) Type netstat -b and press <enter>
4 ) Type ping www.idnet.net and press <enter>
5 ) Type tracert www.idnet.net and press <enter>
6 ) Right-click the title bar of the window, select Edit > Select all and press <enter>
7 ) Paste those results into an email to support@idnet.net, adding information about date and time, and identifying your router make and model, together with either your IP address or your ADSL phone number.
8 ) Run a BT speed test and paste the results into the email.

By all means add further pings/tracerts to other servers.

I would Rik but it happens quite late at 11pm-12am and by then I'm only booting the cat off the bed, and not into safe mode on my pc, support should sit up and do it themselves from home

Rik · Jul 31, 2009, 09:58:03

You want the car fixed, you have to take it to the garage.

Gary · Jul 31, 2009, 09:58:47

Quote from: Rik on Jul 31, 2009, 09:58:03
You want the car fixed, you have to take it to the garage.

Nope, the garage pick it up for us

Rik · Jul 31, 2009, 09:59:06

dujas · Jul 31, 2009, 10:52:49

The reply from support was: "One of the Virtual Paths on one of our BT pipes become rather congested last night. We have taken steps the alleviate that congestion by moving the traffic to other Paths."

Rik · Jul 31, 2009, 11:00:13

Confirmed.

Gary · Jul 31, 2009, 13:04:34

Quote from: dujas on Jul 31, 2009, 10:52:49
The reply from support was: "One of the Virtual Paths on one of our BT pipes become rather congested last night. We have taken steps the alleviate that congestion by moving the traffic to other Paths."

Ok simple question , why? If everything is tickity boo why did that happen, Rik?

Rik · Jul 31, 2009, 13:06:14

You'd have to ask IDNet, Gary.

Gary · Jul 31, 2009, 13:07:42

Quote from: Rik on Jul 31, 2009, 13:06:14
You'd have to ask IDNet, Gary.

Its sunny, I'll talk to the plants instead, Rik

mogden · Jul 31, 2009, 13:27:52

Remind me how to boot to safe mode please? I seem to have slow pings.

Gary · Jul 31, 2009, 13:31:11

Quote from: mogden on Jul 31, 2009, 13:27:52
Remind me how to boot to safe mode please? I seem to have slow pings.

The way I do it is msconfig then select safe boot then reboot, after just untick safeboot and reboot again

Glenn · Jul 31, 2009, 14:08:13

Press F8 when Windows starts to install

Azy · Jul 31, 2009, 14:20:22

What is considered high pings, as i'm getting between 45ms and 58ms

plus I have xbox live which has been a bit dodgy since my upgrade to wbc

cheers

dujas · Jul 31, 2009, 14:31:12

Assuming you're pinging www.idnet.net, the average should really be in the 20-35ms range, the means of connection to your router will play a part too. When the pings are 90+ it indicates something is seriously wrong.

zappaDPJ · Jul 31, 2009, 14:38:41

I agree, if you are connecting to an on-line game you really want to looking for pings of 20-35ms. However there are a number of factors that can make that impossible to achieve and latency is often dictated by the destination server which may well push your ping up. I've found that anything up to 45-50ms is acceptable but after that you start to get noticeable lag.

45-58ms would be a bit borderline for me especially if that's being returned from a local address like idnet.com.

mynnydd · Jul 31, 2009, 14:53:12

Quote from: zappaDPJ on Jul 31, 2009, 14:38:41
I agree, if you are connecting to an on-line game you really want to looking for pings of 20-35ms. However there are a number of factors that can make that impossible to achieve and latency is often dictated by the destination server which may well push your ping up. I've found that anything up to 45-50ms is acceptable but after that you start to get noticeable lag.

45-58ms would be a bit borderline for me especially if that's being returned from a local address like idnet.com.

Well I have been with IDnet for 18 months ish.
I have always had 100ms ping.
I play PS3, it never lags.
So I have always been at a disadvantage whilst gaming?

Rik · Jul 31, 2009, 14:56:11

The other factor in pings is distance to server. A US server will be slower than a UK which will be slower than an Australian one, for example, and the further you are from London, the higher your pings will be. That's without all the other variables such as interleaving.

mynnydd · Jul 31, 2009, 15:06:10

Quote from: Rik on Jul 31, 2009, 14:56:11
The other factor in pings is distance to server. A US server will be slower than a UK which will be slower than an Australian one, for example, and the further you are from London, the higher your pings will be. That's without all the other variables such as interleaving.

Rik could you recommend a general book on the ins and outs of broadband?

Rik · Jul 31, 2009, 15:09:01

Not really, I've never seen a single source covering everything, tbh. Browsing forums like this and ThinkBroadband is cheaper and likely to get you more informed opinion than in some books anyway. Aside from the more obvious mistakes made about distances to servers. What my mind said, despite what my fingers typed, is that an American ping will be slower than a UK one, while an Australian ping will be slower still.

zappaDPJ · Jul 31, 2009, 15:09:57

Quote from: mynnydd on Jul 31, 2009, 14:53:12

Well I have been with IDnet for 18 months ish.
I have always had 100ms ping.
I play PS3, it never lags.
So I have always been at a disadvantage whilst gaming?

That depends on a number of factors including the game type. If it's an FPS game that requires split second reactions and accuracy then a ping of 100ms would put you at a disadvantage and have an effect on how other players see you in game. Game types like MMORPGs are more forgiving and due to the number of players connected to a server, sometimes in the thousands, it's likely that most players will have latencies approaching 100ms anyway.

So there's no real yes or no answer and you can not be guided by latencies reported from a gaming server. As Rik has said, the server location may well be a factor. The best test is to ping a local webserver like idnet.com and if you are getting something in the region of 20ms-35ms then that's pretty ideal for anybody's requirements.

Rik · Jul 31, 2009, 15:12:36

7ms being even better though, eh Zap?