Problem creating mailboxes

Ray · Jul 20, 2009, 19:26:28

I have been having a strange problem on my main PC when trying to create new mailboxes on my 1and1 email account, when I submit the create form I am getting the error message shown below and am unable to create the mailbox. I have just logged on from my other PC and managed to create 2 new mailboxes with no problems whatsoever

what's going on? both machines are running XP Pro, Nod 32 AV, and Comodo Firewall and I've used Firefox in both cases.

I'm confused.

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Glenn · Jul 20, 2009, 20:18:32

Speak with David

Ray · Jul 20, 2009, 20:53:15

Simon · Jul 20, 2009, 21:14:08

It's not the most helpful error message is it, Ray? Any Firefox add-ons which could be causing it? Popup / ad blocker, perhaps?

David · Jul 20, 2009, 21:20:47

QuoteSpeak with David

Sorted Glenn

Support did it for me

Ray · Jul 20, 2009, 21:35:09

Quote from: Simon on Jul 20, 2009, 21:14:08
It's not the most helpful error message is it, Ray? Any Firefox add-ons which could be causing it? Popup / ad blocker, perhaps?

It's not, Simon, I thought it might be a Firefox addin at first but the same thing happened with IE 8

as well, it would seem that something that is running on this PC is interfering with the submission of the web form, it does seem strange though as the process works perfectly on the other MC.

I even got 1and1 support on the case and they managed to login and create and then delete a mailbox with no problem.

Simon · Jul 20, 2009, 21:43:41

Could it be a firewall, AV, or something like that, Ray? Is there something on that machine that isn't on the others?

Ray · Jul 20, 2009, 22:46:51

Quote from: Simon on Jul 20, 2009, 21:43:41
Could it be a firewall, AV, or something like that, Ray? Is there something on that machine that isn't on the others?

That was my first thought and does seem the most likely cause, Simon, but they are both running the same AV and Firewall, possibly the settings could be different on one machine to the other. I think I will have to go through the AV and Firewall settings and see if there is anything different ofr a start.

Sebby · Jul 21, 2009, 00:33:59

I can't think what could possibly cause that locally. A 500 server error is a remote error.

Rik · Jul 21, 2009, 09:56:08

A difference in timing between the two machines, perhaps? Certainly, a 500 error is occurring on their server.

Ray · Jul 21, 2009, 11:12:19

Quote from: Rik on Jul 21, 2009, 09:56:08
A difference in timing between the two machines, perhaps? Certainly, a 500 error is occurring on their server.

Yes that's what I thought, Rik, it gets more bizarre I've got Windows 7 RC on the second HD in this machine I've just booted into that and tried to create a mailbox from that, still get the same 500 error

. Which would seem to indicate that it could be a hardware related issue on this MC, possibly the NIC?

Rik · Jul 21, 2009, 11:23:10

That's possible, Ray.

Ray · Jul 21, 2009, 11:25:38

Quote from: Rik on Jul 21, 2009, 11:23:10
That's possible, Ray.

I've just checked the other MC and it has a Marvel Yukon NIC in it where as the problem MC has a Realtek one, I've got a spare Netgear PCI card somewhere I think I'll stick that in and see if it cures the problem.

Rik · Jul 21, 2009, 11:33:51

If it's not that, I'm not sure what to suggest, short of a 'line by line' comparison of all the AV settings.

Ray · Jul 21, 2009, 12:08:56

Quote from: Rik on Jul 21, 2009, 11:33:51
If it's not that, I'm not sure what to suggest, short of a 'line by line' comparison of all the AV settings.

Well that didn't work, I've even tried it with Firewall and AV temporarily, disabled still gets the 500 server error.

edit: Now I've just had to reactivate MS Office because it's detected a hardware change.

Sebby · Jul 21, 2009, 12:47:23

Don't you just love PCs and Windows?

somanyholes · Jul 21, 2009, 13:08:02

just a thought which could be way off.. Do you use roboform on all browsers ? If so turn it off ? Beyond that can only think of turning off every bit ot security software, then clear the browser cache and then retry again.

Rik · Jul 21, 2009, 14:31:45

It is weird, Ray, I wish I could come up with a sensible suggestion, but I can't.

Ray · Jul 21, 2009, 15:39:47

Quote from: somanyholes on Jul 21, 2009, 13:08:02
just a thought which could be way off.. Do you use roboform on all browsers ? If so turn it off ? Beyond that can only think of turning off every bit ot security software, then clear the browser cache and then retry again.

So, it looks like it was Robform causing the problem, I've just disabled it and successfully created a new mailbox.

Glenn · Jul 21, 2009, 15:49:12

Rik had issues last week that Roboform caused, turning off Roboform fixed the issue

Rik · Jul 21, 2009, 15:51:49

Wasn't that Rick.

Ray · Jul 21, 2009, 15:55:39

Quote from: Rik on Jul 21, 2009, 15:51:49
Wasn't that Rick.

I think it was, Rik.

Glenn · Jul 21, 2009, 15:56:07

One or the other, or as the say in Cornwall 'same difference' not heard it in a while though

Rik · Jul 21, 2009, 15:57:26

There's people who spell the name correctly and people who don't.

Glenn · Jul 21, 2009, 15:58:46

And which is correct, because my dad spells it Ric