well sky connect got switched off.

Gary · Jul 22, 2009, 09:43:46

Quote from: Rik on Jul 21, 2009, 18:09:28
The Vodafone site has fairly detailed maps if you enter your postcode, Core.

I can get great 3g coverage indoors with Vodafone here (carer was with them and the mast is in site of my Bungalow) and some routers now allow you to plug in a dongle which is neat and saves having it in your pc, but 5gb is £25 a month and each gig over is £15

Rik · Jul 22, 2009, 09:45:08

It's definitely a backup, not a main source of 'net access.

coreservers · Jul 22, 2009, 10:32:10

Well Bt claim to have fixed and tested the issue, but the router is still green, green Amber on Dsl and green to pc. Why is this being so hard! I#m waiting for someone to claim it's my fault, considering broadband has worked fine (other than sky traffic shaping) for a year.

Rik · Jul 22, 2009, 10:37:37

Brian's about to test your line, Core.

Gary · Jul 22, 2009, 10:44:58

Quote from: Rik on Jul 22, 2009, 09:45:08
It's definitely a backup, not a main source of 'net access.

Not at an extra £25 a month its not but payandgo Voda dongles may be for me.

coreservers · Jul 22, 2009, 12:12:13

looks like BT engineers failed twice to spot a major equipment failure at my exchange. and twice signed a job of as completed and tested dunno how they could have tested it last night as my router was switched off during the thunder. real quality. hopefully an end in sight, or is it a beginning. or indeed somewhere in between

Sebby · Jul 22, 2009, 13:15:10

coreservers · Jul 22, 2009, 15:27:07

ah well, another internetless night beckons. no change still amber dsl light, and BT I guess are going at their own pace. how did we manage before WWW.

Rik · Jul 22, 2009, 15:31:34

We used to read a lot more.

No new news?

coreservers · Jul 22, 2009, 15:33:26

brian said he'd call with any, but not a thing so far, called home and wife said router still amber.

Rik · Jul 22, 2009, 15:45:01

Brian is still on the phone to BT as I type, arguing to get an engineer sent to the exchange today. As soon as he's off the phone and has news, he'll be back in touch. IDNet have escalated your case within BT.

coreservers · Jul 22, 2009, 15:51:29

as I said earlier, BT will try and get in on a five to ten day turn around, costs them less then. the end customer matters not one bit to them. the fact that two engineers ( possibly the same one twice) have blatantly lied about fixing and testing the circuit. says it all really. Escalations make very little difference. they'll just claim they need to "order a part",
meanwhile i suffer, IDnet suffer, cause i aint paying for this period.

Rik · Jul 22, 2009, 15:56:49

I've heard Brian in action with BT, he can be quite forceful.

coreservers · Jul 22, 2009, 16:04:39

Maybe so, I wish him luck, but it's 4 o clock now. no chance of it happening today now.

they really are a pathetic company BT everything is done on the cheap.

Rik · Jul 22, 2009, 16:05:53

We've had a BT engineer out on a Sunday morning before now, let's hope Brian can produce the goods for you.

coreservers · Jul 22, 2009, 16:18:50

but the fact that they are at fault, they "missed" the fault twice, and that a part of their equipment is not working, but still dont deem that necessary or important enough to send a same day engineer beggars belief. so the end customer gets little or no service.

I think the service from both Brian and miriam has been very good, but what can they do, other than talk, shout and cajole people, BT are at fault, and when BT are at fault, they care little.

I'm an IT engineer for a large financial corporation and we had to wait 6 days for them to come and fix a blown ISDN card that servied our video conferencing system, even though it could be proved that it was poorly installed a few week earlier

Rik · Jul 22, 2009, 16:26:47

As long as BT has an effective monopoly, things will not improve. We need the infrastructure taken away from them and run on a 'social service' basis, with a USO that delivers broadband at useful speeds to every address. Sadly, that's just not going to happen.

Tacitus · Jul 22, 2009, 17:06:22

Quote from: Rik on Jul 22, 2009, 16:26:47
As long as BT has an effective monopoly, things will not improve. We need the infrastructure taken away from them and run on a 'social service' basis, with a USO that delivers broadband at useful speeds to every address. Sadly, that's just not going to happen.

Ah but that would be 'socialism' and we can't have that....

Rik · Jul 22, 2009, 17:14:04

Even with Gordon.

Glenn · Jul 22, 2009, 17:26:53

You could have the same mess that Network Rail caused all over again, but with the phone network.

Rik · Jul 22, 2009, 17:36:05

I know, it's a rock and hard place situation, Glenn. The current one isn't working for the consumer, is there a way to improve it?

coreservers · Jul 23, 2009, 07:58:09

well day 4............ still no broadband.............no idea what to do next, I've opened an ofcom complaint against BT (not IDnet). but it seems BT are unwillnig to send BT engineers into a BT exchange to fix a fault on BT kit, what hope is there if they wont even fix their own faults.

Can I also add Glenn, it wasnt network rail that caused the problems, they are the re-nationalised Railtrack
Railtrack were the profit oriented privatised rail company that effectively (and literally) separated the trains from the tracks they ran on. they were proven on 3 occasions to be negligent.

Thatcher has an awful lot to answer for , with her short term money grabbing. nearly every country in europe has a state owned telecoms company and oddly enough better quality broadband! BThave their "internal market", each division is treated as a separate company, and is thereofre only answerable to itself. hence my issue.

coreservers · Jul 23, 2009, 09:39:07

I'm seriuosly on the verge of losing it now. nothing, been fixed, no ETA for a fix. I need broadband by the weekend. This whole thing is a mess a complete and utter mess.
Time I started looking around I think 4-5 days is enough time. .
how many of you on here would have put up with this? not many I'd think

cavillas · Jul 23, 2009, 09:52:55

Contact your local MP and state that fact to BT it often acts as a spur. Or say you are going to take legal action because of fraud on BT's part bacause they lied about what they had done and still take money.

coreservers · Jul 23, 2009, 10:06:09

I can do nothing because IDnet are my isp, They have to and are it has to be said working on my behalf.

but I warned at the. start of this thread, BT would place this on a long turn around, and even said to support that's what they would do. and sure enough, here we are Thursday and still a good solid amber dsl light on the router. nothing has been done, except some engineer visited the exchange had a sandwich and a cuppa, filled in a form and left.