Intermittent Service

zappaDPJ · Jul 25, 2009, 15:02:44

Since 1.00am last night my connection has been losing service every few minutes. There are no red lights on the router and nothing reported in the router log, just a complete loss of throughput lasting between one and two minutes. As no one else appears to be having problems it most be local to me but I can't for the life of me work out what is causing it.

Glenn · Jul 25, 2009, 15:05:17

Does it do the same from the test socket behind the master socket?

Glenn · Jul 25, 2009, 15:06:17

I had a 2Wire 2700 constantly rebooting, it turned out to be a psu issue

zappaDPJ · Jul 25, 2009, 15:11:13

Quote from: Glenn on Jul 25, 2009, 15:05:17
Does it do the same from the test socket behind the master socket?

I don't have a test socket Glenn, just the most basic master socket with no extentions.

Rik · Jul 25, 2009, 15:18:42

If the router isn't logging anything, Zap, would Routerstats be worth a try?

Rik · Jul 25, 2009, 15:18:58

Quote from: Glenn on Jul 25, 2009, 15:06:17
I had a 2Wire 2700 constantly rebooting, it turned out to be a psu issue

I've had that too.

Simon · Jul 25, 2009, 15:44:42

I had a PSU go as well. The power light went, and stayed, red.

Rik · Jul 25, 2009, 15:45:33

Mine kept, in effect, re-booting, it would just make the connection then drop again.

zappaDPJ · Jul 25, 2009, 15:46:59

Quote from: Rik on Jul 25, 2009, 15:18:42
If the router isn't logging anything, Zap, would Routerstats be worth a try?

RouterStats indicates a complete loss of service every 5 to 10 minutes. I'm tempted to try another router but as silly as it sounds given my current problem, dropping the connecting is likely to push my sync speed down which always takes my throughput with it even though the two figures are megabits apart. At least that's what's happened in recent weeks. Unfortunately my throughput is currently so low any further loss would put me off the net.

Rik · Jul 25, 2009, 15:54:06

What are you currently using and what could you switch to, Zap?

zappaDPJ · Jul 25, 2009, 15:58:29

It'a Netgear DG834Gv5 and I currently have access to two Netgear DG834Gv3 as well as a Speedtouch router although I'm not sure if that's WBC compatible.

Rik · Jul 25, 2009, 16:00:22

I'd take the gamble and switch, myself, Zap. If you're anywhere near me, I have a spare you could borrow if you wanted to try something different.

zappaDPJ · Jul 25, 2009, 16:13:31

Thanks for the offer Rik

I'll probably swap it out Monday morning when support are back

D-Dan · Jul 25, 2009, 17:13:13

Quote from: zappaDPJ on Jul 25, 2009, 15:58:29
It'a Netgear DG834Gv5 and I currently have access to two Netgear DG834Gv3 as well as a Speedtouch router although I'm not sure if that's WBC compatible.

I had a similar problem with my Netgears (all throughput would just stop, even though sync stayed).

I've had a solid connection on WBC with my Speedtouch 585v6 (and faster than my Netgear DG834v2 and v3) so it may be worth giving it a go.

Steve

mist · Jul 25, 2009, 21:59:17

Netgear yet again !!! Just been over on TBB reading the o2 forum and there are some very long threads indeed on the subject of Netgears, they seem to be having loss of routing......

and my Netgear ...not techy but seems odd to me.

Sebby · Jul 25, 2009, 22:20:29

Quote from: zappaDPJ on Jul 25, 2009, 15:58:29
It'a Netgear DG834Gv5 and I currently have access to two Netgear DG834Gv3 as well as a Speedtouch router although I'm not sure if that's WBC compatible.

Certainly the DG834Gv3 (with latest firmware) is. I know Steve (D-Dan) uses a SpeedTouch.

zappaDPJ · Jul 26, 2009, 03:53:56

Thanks for the replies. I tried a number of routers I but found I was no better off. However 24 hours after the problem started it suddenly went away

Unfortunately so did my DSL connection rate, IP profile and throughput which all dropped to lower levels. Hopefully BT's comedy show will send it back up at some point

Gary · Jul 26, 2009, 07:40:08

Not on WBC here but my Netgear DG834N on the latest firmware is great, the linskys WRT610N is really bad. I think most newer routers now are not great, features over usability sadly, and as far as O2 I never had any issues with the broadcom chipsets routers on their LLU product but the newer v5 is conextant and the older v3 is Texas which might explain issues.

dujas · Jul 26, 2009, 10:47:28

I use a Netgear DG834N and its not given me any problems in 2 years, YMMV as always with these devices

The O2/Be issue appears to be a setup issue at their end and not the routers.

karser · Jul 26, 2009, 17:02:32

I had this problem a few weeks or so ago too, then out of the blue it just stopped happening, must have been BT doing some work.

zappaDPJ · Jul 28, 2009, 21:21:30

It happened again last night. My current thoughput is still really poor and in addition my latency which was originally very good when I first switched to WBC has now quadrupled, probably due to interleaving.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6386 kbps(DOWN-STREAM), 1229 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 2012 kbps

If you wish to discuss these results please contact your ISP.

I'm going to migrate to AAISP as they think, based on my stats, they can get me a 14.0 Mbps data stream. To be honest, I'll be more than happy with what I had on Max which was close on full sync.

Does anyone happen to know how quickly IDNet will cut off my email? I need to make other arrangements and it could take a week or two to set it all up.

Simon · Jul 28, 2009, 22:06:24

I don't want to influence your decision to move, Zap, but would it worth holding fire for a couple more days, to see how David gets on with AAISP? They don't seem to have quite managed to solve his problems so far.

Lance · Jul 28, 2009, 22:50:11

I'm pretty sure you can pay Idnet a few quid each month to host your email anyway.

Steve · Jul 28, 2009, 23:15:21

Quote from: Simon on Jul 28, 2009, 22:06:24
I don't want to influence your decision to move, Zap, but would it worth holding fire for a couple more days, to see how David gets on with AAISP? They don't seem to have quite managed to solve his problems so far.

I don't understand why AAISP can be any better or worse than idnet. The BT part is the same for both ISPs unless idnet are under resourced for WBC and the hostlink is congested. I don't think either of those should apply. According to Simon_idnet 4-5% of their 500 WBC are having issues and as yet neither idnet or BT have a solution.
Good luck if you decide to migrate but as Simon said re David it would be nice to see evidence of possible improvement.

Sebby · Jul 29, 2009, 01:29:55

It depends whether the problem that some IDNet users are experiencing is down to IDNet as opposed to BT (that's an if, because we still don't know definitively).