test router stats

[rireed3]

So the wan rebooted not the router.

That's called a 're-sync'.

Quite.  All they can see is that there was a re-sync at 5:30.  If support used the terminology "router rebooted", someone should give a little education on terminology.

What I meant was do you have still in the router information a count of WAN re-syncs including that one.  Many would explain the big noise margin jump as a target margin increase.  Only one (maybe a count of two, one for the first sync - depends on the router) is pretty definitely either a loooooong shot of noise, like 5 minutes, or bad equipment.

[coreservers]

cant seem to find that info, however when I came home tonight, I had to use the disconnect\re-connect to see teh internet, as it had lost that connectivity.

[Rik]

All I can say is that David migrated because of WBC issues, and his new ISP has not been able to resolve them yet either. My own feeling is that BT have launched WBC long before it was ready, long before they had trained sufficient staff in it and long before they had tested their systems for handling orders and issues.

[coreservers]

it gets even better.
we've now lost all our internet connectivity AGAIN!
and now have a lovely rythmic pulsing in hte background on the phone. someone is really taking the p$$$ out of me

[Rik]

I think BT are in the business of sabotage nowadays. I take it you've let support know?

[coreservers]

I have but i'm a work, and have just had to take my wife through re-syncing a router, got connecvtivity back, but this is droppnig daily now and everytime my speed goes, now down to 1.5mbs.

[Rik]

Sometimes it feels like we, and the ISPs, live in a state of perpetual war with BT.

[coreservers]

well sync rate im proved, but ip profile and thruput are still woeful.

Your DSL connection rate: 6777 kbps(DOWN-STREAM),  888 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 2291 kbps
Connection Speed 6777 kbps 888 kbps
Line Attenuation 43.5 db 21.5 db
Noise Margin 13.4 db 11.9 db

[Rik]

That's just going to take time, I'm afraid.

[coreservers]

ah well we'll see how long before a re-sync pushes it back down again (not that I'm being cynical or anything) 

[coreservers]

been 3 days now, at just over 5mb with a line profile of 5500 and a dsl sync rate of 6777. 

[Rik]

  indeed.

[coreservers]

SNR been sitting at 13.8-14.5 no spikes

[Rik]

Now all you need is a period of stability to get that back down to normal levels.

[coreservers]

well you know how we were praying for stability, well Uh Uh. no cigar, came in tonight, couldnt see the internet nor download mail to outlook (internet explorer cannot display the web page, so Went to the router and used the disconnect\conect rather than power it down.

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6458 kbps(DOWN-STREAM),  1016 kbps(UP-STREAM)
    IP profile for your line is - 5500 kbps
    Actual IP throughput achieved during the test was - 3252 kbps

2mb off my connection. This is the crappest service around (not IDnet, but BT incometent idiots). So am I just expected to watch my connection die again, or wait for openreach engineers to "fix" it for the 7th time.

WAN PPPoA 6147 10799 0 1780 43127 00:05:26
LAN 10M/100M 687499 446197 0 1815 189 119:57:46


ADSL Link Downstream Upstream
Connection Speed 6458 kbps 1016 kbps
Line Attenuation 43.5 db 21.6 db
Noise Margin 13.7 db 9.2 db

[Rik]

I think they send an engineer to the exchange each day to fiddle with something. 

[coreservers]

But where do we as IDnet's customer's go. we keep hearing IDnet are having an escalation meeting with BT and the likes, but lets face it BT send a mouthpiece, who'll say things like "going forward" and "synergy". And then wont do anything. they care about money that is BT's sole aim in life. the end customer, just a cash machine to them.

[Rik]

That's the problem. We either have faith that IDNet will keep on the case until it's resolved or we migrate. To judge by David's results so far, the one WBC migration we know about, AAISP haven't been able to resolve the problems yet either.

[coreservers]

which is why I've stayed so far, but it's not been a happy experience yet. my only alternative is llu talktalk adn I just cant face that.

[Dopamine]

"The strength of our synergy going forward using blue-sky thinking from the get go is that we will modify end user expectation to ensure satisfaction."

Translated - Let the customers complain. There's nowhere better for them to go, so they'll eventually give up complaining.

[coreservers]

I'm a fifer, we never give up till we get good value.

ran a speedtest.net, speed still falling

[rireed3]

I got one of those a few minutes ago and I sync at 19000 kbps

I got no sync worries, but you do.  We all have the throughput problem.

Richard

[coreservers]

Was chatting to a BT engineer this morning, they provide hardware cover on the site I provide IT support for. He told me that his colleagues that are working on exchanges, have had at most 2 days classroom training on WBC and 21cn. with no "on the job" training. and it's an almost completely different way of setting up circuits. Apparently some directors decided it was time to roll it out, as it might have cost more money to fully test it.
I quote
"it's like trying to attach a modern phone to a 1950's exchange at the moment, it was never gonig to work fully".
So much that unless you get a good engineer, they just set up the circuits the way they've always done, and finish at the alloted time whether it's working or not.

[Rik]

That fits the pattern which is beginning to appear. It looks like untrained engineers are making the original circuits and, if you're unlucky, they do it wrong and fail to test properly (probably because they don't know any better. Then, you have to wait for someone who does know what they're doing to be assigned to re-build the circuit. There's at least three, probably more, cases in the forum right now where that's what's happening.

[Simon]

It's absolutely ridiculous.  This should be brought out in the media, and BT dragged over the coals, imo.