What is going on with my connection

Rik · Aug 10, 2009, 19:16:15

I don't remember any engineering work when I moved, but then it went smoothly.

psp83 · Aug 10, 2009, 19:20:51

well i'm going to phone support tomorrow and leave it in there hands again, bet there getting fed up with me!

psp83 · Aug 11, 2009, 09:50:50

Had a chat with Brian this morning, BT have rebuilt my connection at the exchange. Still on 448 kbps but the upstream has improved, getting around 410 kbps up (usual was 372 kbps before the upgrade issues), so its better than i had before. Lets hope they can get supermax performing the same today!

Rik · Aug 11, 2009, 10:02:03

This is getting crazy. We keep hearing of people having to have their connections rebuilt at the exchange, it gives the impression that BT are using unqualified staff to do it first time round, and are not testing properly.

Simon · Aug 11, 2009, 10:31:11

Their probably using temps, like the Post Office do at Christmas.

psp83 · Aug 11, 2009, 10:31:32

Well the router stats look better. At work at the mo so cant test the speed until i get home tonight.

Last night stats :
Connection Speed 5600 kbps 448 kbps
Line Attenuation 39 db 12.5 db
Noise Margin 13 db 26 db

Stats as of now :
Connection Speed     6688 kbps     832 kbps
Line Attenuation    39 db    12.5 db
Noise Margin    12 db    14 db

Downstream sync has improved aswell!

Rik · Aug 11, 2009, 10:35:21

I think your margin may have been dropped by 3db, Paul.

psp83 · Aug 11, 2009, 11:05:21

Margin has been on 12 for last 6-8 months.

Time will tell when i get home and do some testing

psp83 · Aug 11, 2009, 12:43:01

Just been on the phone to support.. my upload speed has still not changed even though the sync has.

Support say theres nothing else they can do.

What i dont unndertand is that i've had this package on my line before.. the only difference this time is ISP and router.

Before i had the Netgear DG834PN and now i have a Netgear DG834G.

Could the router be at fault ?

Rik · Aug 11, 2009, 12:52:14

It would be worth eliminating it, Paul.

psp83 · Aug 11, 2009, 12:58:42

i've noticed something... when my upstream is sync'd at 448 kbps, i get around 400 kbps upload and when its sync'd at 832 kbps i get around 280-300 kbps upload.

I will try my old PN router tonight, but this one doesn't hold a connection for long, thats why i replaced it.

Rik · Aug 11, 2009, 13:13:46

BT don't guarantee u/s speeds in any way, Paul, which is why their speedtesters don't test that aspect of speed.

psp83 · Aug 11, 2009, 13:19:16

Quote from: Rik on Aug 11, 2009, 13:13:46
BT don't guarantee u/s speeds in any way, Paul, which is why their speedtesters don't test that aspect of speed.

I know my line can have the higher upload speed. I had it for over 24hrs when they first did the upgrade!

As soon as the line downgraded itself on the sat and BT started messing around with things, my line hasn't been able to get the same upload speed.

Rik · Aug 11, 2009, 13:23:16

Try a router swap, Paul, and see what that does.

psp83 · Aug 11, 2009, 19:21:57

I am now on the DG834PN and the upstream is no diff (still around 280-300).

Connection Speed     6816 kbps     832 kbps
Line Attenuation    39.0 db    25.0 db
Noise Margin    12.3 db    15.0 db