LLUs

Ann · Aug 01, 2009, 18:12:56

Not sure if it's okay to talk about other ISPs here but if not just delete my post..

These are my LLU options.. any comments about any of them people?

AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Pipex LLU
Tiscali LLU
Orange LLU (Formerly Wanadoo)

bobleslie · Aug 01, 2009, 18:18:08

Talk Talk. Rubbish. End of.

Rik · Aug 01, 2009, 18:18:54

I would go with Be, Ann, Sky would be my second choice and I'd probably avoid the rest like the plague. (Or swine flu

)

dujas · Aug 01, 2009, 18:27:12

O2 or Be LLU would be the best choice in terms of quality of internet connection and customer service, with Sky LLU second; the rest I would avoid unless I was a light user.

O2 can be very cheap if you also have an O2 mobile phone contract, they put you on a 12 month contract. BEthere use the same network but operate as a separate company, they're slightly more expensive than 02 but they also allow the user to tweak their connection via a web portal.

Sky are 12 month contracts, ideally you would be using a Sky TV or a Sky Talk package to get the broadband cost discounted.

Ann · Aug 01, 2009, 18:43:21

I thought Be too. I'm looking at their website now. Their thingy says I can only get speed of 3.5.. I'd judge that to be very poor. But then if it was consistent it would be okay. But of course you have to jump to test it.

Rik · Aug 01, 2009, 18:45:20

Quote from: dujas on Aug 01, 2009, 18:28:49
Message error.

You did have me wondering there.

BrianM · Aug 01, 2009, 19:00:25

I can only say my experience with Orange and their LLU systam was terrible, ave. download speeds of 400 kbps. Weeks of phone calls, no satisfaction so came here and speeds of avg.3000 kbps immediately. A brother and my niece in Wales had same problems also with Orange.

Rik · Aug 01, 2009, 19:02:00

I was once with Orange, Brian, but not LLU. Their CS was abysmal.

dujas · Aug 01, 2009, 19:42:19

Orange were ranked last for customer service and reliability in Thinkbroadband's 2008 Broadband Customer Ratings

Gary · Aug 01, 2009, 20:15:36

O2 or Be for LLU but be aware there DNS servers are a bit funky sometimes with slow lookups but i would only chose those two

dujas · Aug 01, 2009, 23:32:40

An email account costs extra with Be and the management may also be turning into hippies

Gary · Aug 02, 2009, 00:16:52

Quote from: dujas on Aug 01, 2009, 23:32:40
An email account costs extra with Be and the management may also be turning into hippies

Whats wrong with Hippies, believe me Be is better than O2 LLU, the customer service is good but a years contract is not fun with O2

Simon · Aug 02, 2009, 00:51:03

The yearly contract is something which I would think twice about with any other ISP. LLU does have advantages, but if some aspects of the service stink, you're stuck with it.

Ann · Aug 02, 2009, 07:49:36

I don't fit Be's profile of high earning 18-35 male but I am an aging hippy so maybe I'd fit in.

I don't need email so that's not a problem. And a year is really nothing. Presumably after the year is up you're not tied in for another year. That would be different. I'll have to check.

Gary · Aug 02, 2009, 08:20:06

Quote from: Ann on Aug 02, 2009, 07:49:36
I don't fit Be's profile of high earning 18-35 male but I am an aging hippy so maybe I'd fit in.

I don't need email so that's not a problem. And a year is really nothing. Presumably after the year is up you're not tied in for another year. That would be different. I'll have to check.

Once the year is up with O2 you are free, Be used to to keep you in a three month contract then you are free

zappaDPJ · Aug 02, 2009, 11:25:37

If I had to pick any of those I'd be forced to choose Be/O2 probably followed by Sky. Having said that I've had three months with Be and their support is pitiful, a typical overseas's call centre that has you sitting on the phone for hours without getting anywhere. While I was with them contention and high latency during peak hours was a major problem and something they wouldn't acknowledge for weeks. When they finally did, they indicated that a fix would not be implemented for months and I left.

I do know a few people that are happy with Be which is why I would recommend them over the others which in my view, apart from perhaps Sky, should not be trading.

Sebby · Aug 02, 2009, 12:24:49

Be/O2 is a good choice, followed by Sky. Be is probably the one to go for, as you get more control than you do with O2 - you can set your own target margin for a start. Other than zappa

I haven't really heard many complaints about Be.

zappaDPJ · Aug 02, 2009, 12:34:04

The Internet hates me

Sebby · Aug 02, 2009, 12:34:14

Rik · Aug 02, 2009, 12:37:56

Quote from: zappaDPJ on Aug 02, 2009, 12:34:04
The Internet hates me

That's very unambitious of you, Zap, it's the whole world really.

Sebby · Aug 02, 2009, 12:41:39

Ann · Aug 02, 2009, 14:13:14

Thing that puts me off Be just a bit is that there are spelling mistakes on their website. Makes them look amateurish. Also they don't allow us to even read the forum never mind write to it which makes me wonder what they've got to hide.

Sebby · Aug 02, 2009, 14:21:05

I know what you mean, Ann, but I know people on Be and they are happy. It's only a 3 month contract, and it can't be any worse than your current connection. Worth a punt, I'd say.

zappaDPJ · Aug 02, 2009, 14:36:28

Quote from: Rik on Aug 02, 2009, 12:37:56
That's very unambitious of you, Zap, it's the whole world really.

I know someone loves me, they must do as they are always send me lots of letters... demanding money

Quote from: Ann on Aug 02, 2009, 14:13:14
Thing that puts me off Be just a bit is that there are spelling mistakes on their website. Makes them look amateurish. Also they don't allow us to even read the forum never mind write to it which makes me wonder what they've got to hide.

I'd guess that their forum is tied to customer authentication because the minute you leave them for another ISP your access is removed. I can tell you they don't like any negative feedback there and I know of one user that was banned for leaving it. I also agree that their website and general brand imaging is rather poor, it always has been. I put it down to the designer taking too much LSD during the 60s

I would still say though, out of the choices you have, they should be your first port of call, especially if they still do a three month contract.

Rik · Aug 02, 2009, 15:21:03

Quote from: zappaDPJ on Aug 02, 2009, 14:36:28
I know someone loves me, they must do as they are always send me lots of letters... demanding money

You must know the same people I do.

Gary · Aug 03, 2009, 08:37:30

Be are fine Ann better tha O2 and as Sebby said only a 3mth contract, tyhey are not hiding anything its just how they are

Ann · Aug 03, 2009, 19:19:17

Well I have signed up for their up to 8mb account which doesn't have a 3 month contract option, so I'm tied in for a year. But at £13.50 a month I don't mind doing a year. They are also doing an offer of a £24 amazon gift voucher which is useful.

I don't want to use the Be box that they send you so I shall have to work out the settings for my 2wire.

But anyway as I will soon no longer be an IDNetter, I suppose it's time to say goodbye.

BrianM · Aug 03, 2009, 19:56:26

I Hope everything works out fine for you Ann

and maybe you'll keep in touch here.

bobleslie · Aug 03, 2009, 20:37:29

Now is the time to say Goodbye
Now is the time to yield a sigh (yield it, yield it)
Now is the time to wend our waaaayeeeeee
Until we meet again
Some sunny day.

All together now......

Goodbye
Goodbye
We're leaving now,
Tattybye
Goodbye
We wish you all goodbye
Fartatata, fartatata.

Let us know how you get on, Ann.

Simon · Aug 03, 2009, 21:55:35

Can you please keep your fartatatas to yourself, Bob!

bobleslie · Aug 04, 2009, 00:25:50

Gary · Aug 04, 2009, 06:55:12

Quote from: Ann on Aug 03, 2009, 19:19:17
Well I have signed up for their up to 8mb account which doesn't have a 3 month contract option, so I'm tied in for a year. But at £13.50 a month I don't mind doing a year. They are also doing an offer of a £24 amazon gift voucher which is useful.

I don't want to use the Be box that they send you so I shall have to work out the settings for my 2wire.

But anyway as I will soon no longer be an IDNetter, I suppose it's time to say goodbye.

By Ann, but if that's an adsl Max product and its like the O2 access one its not a good move, I would have gone for the faster one with 3 mth contract tbh, anyway take care

trophymick · Aug 04, 2009, 08:05:16

Hope it all goes well for you Ann.

Computers and the internet are a big time waster, even more so when we have problems.

Rik · Aug 04, 2009, 09:55:17

Don't be a stranger, Ann, being an IDNet customer is not a prerequisite to being a Netter.

Ann · Aug 04, 2009, 18:44:41

Quote from: Gary on Aug 04, 2009, 06:55:12
By Ann, but if that's an adsl Max product and its like the O2 access one its not a good move, I would have gone for the faster one with 3 mth contract tbh, anyway take care

It's LLU and from what I can gather it's just ADSL2+ capped at 8mb. No point in paying for over 8 if I can't get over 8. It's cheap which makes it attractive. I've been given next Tuesday as migration date and my modem has been posted. Haven't yet decided whether to use it or not but it's supposed to be a decent one so I may give it a go.

Thanks Rik, IDNet say I can stay with them for phone so I guess I'm still half an IDNetter.

Rik · Aug 04, 2009, 18:45:39

The best half, of course.

Gary · Aug 05, 2009, 09:39:49

Quote from: Ann on Aug 04, 2009, 18:44:41

It's LLU and from what I can gather it's just ADSL2+ capped at 8mb. No point in paying for over 8 if I can't get over 8. It's cheap which makes it attractive. I've been given next Tuesday as migration date and my modem has been posted. Haven't yet decided whether to use it or not but it's supposed to be a decent one so I may give it a go.

Thanks Rik, IDNet say I can stay with them for phone so I guess I'm still half an IDNetter.

Glad you got things sorted Ann hope it all goes super smoothly for you

Sebby · Aug 15, 2009, 15:55:13

Let us know how you get on, Ann.

Ann · Aug 15, 2009, 22:43:45

Well Sebby after the first five days it just works. I think my exchange was really congested so LLU was the only option.

I don't have big ideals. I just want to watch youtube and iPlayer without it stopping and starting.

Sebby · Aug 16, 2009, 01:52:02

Brilliant.

Rik · Aug 16, 2009, 11:32:12

YouTube's not that good, Seb.

Sebby · Aug 17, 2009, 01:01:34

You can't have found the right videos.

Rik · Aug 17, 2009, 08:42:15