Thanks to Brian

[Noreen]

I've had an awful time trying to get connected this morning. Couldn't connect to the router at all, so got on to IDNet and we've spent ages trying to sort out the problem. Eventually got on to the router but although it said that I was connected and Brian said that I was connected, I still couldn't get online. Eventually somehow he got me back online, it was no fun as I can only use one hand and had to keep putting the phone down to use the computer. He was very patient and didn't hurry me, we don't really know the cause of the problem maybe router on the blink. Anyway thanks very much Brian!

[Rik]

Thanks for posting that, Noreen, I'm sure Brian will be chuffed. Welcome back.

[David]

  Good news Noreen...well Done Brian

[Simon]

Nice one Brian, and well done for perseverance, Noreen! 

[Noreen]

It's  bit worrying because we don't really know the cause, Brian suggested using another router to check but I can't do that. Anyway hoping for the best for now, if I disappear for a while you'll know why. Since last week I've been getting reduced speeds, sometimes only 1 or 2 megs and Brian thinks that it's probably all the same problem. Apparently the router disconnected several times in the early hours today.

[Rik]

Ask Brian if IDNet could lend you a router, Noreen.

[Noreen]

I thought of that, Rik, but I really don't feel up to all the messing about connecting etc. I'll soldier on for now and just keep my fingers crossed.

[David]

  Good luck Noreen

[Rik]

Something to consider if the problem persists, then, Noreen.

[zappaDPJ]

Good to hear you got it sorted out, I hope it lasts. 

[Moonshine]

Hi all

Just to add that I had a similar problem a couple of weeks back, and I have to say that Brian showed infinite patience with me also, especially owing to my stupidity regarding trying the most simple tests.

Brian was truly exceptional in his advice, his customer service manner and his general willingness to try anything to assist me, despite the fact that it seemed the problem was my end rather than with IDNet.  I forgot to remark this on my post at the time, so this is the perfect opportunity to do so!!

Well done Brian!  I hope (with the greatest respect) that I don't have the pleasure of speaking with you soon!!!

Moonshine.

[D-Dan]

Noreen - I have two spare routers here, but I only need one as a backup. If you want the other (for the cost of postage) let me know. It's a Netgear 832v2 I think (need to get the box out to check).

Steve

[Noreen]

Thanks Steve but at the moment I find that coping with a broken arm and a pulled back muscle about all I can cope with. My online speed is awful and I'm not really convinced that it's the router, Brian was just mystified and couldn't say what the problem was other than the router might be on the blink. My connection seems to break every night, was down for a couple of hours last night. I'll follow it up when I feel better.

I've just seen the other thread about a disconnection last night, that accounts for it.

[Rik]

Last night's problem was BT planned maintenance, which IDNet didn't spot and tell us about, Noreen. It affected WBC customers.

[Noreen]

My connection was down from around midnight to about 2.30am.

[Rik]

That's it.

[Noreen]

Just done a BT test with this result.

[attachment deleted by admin]

[Rik]

Ouch. Let support have that, Noreen.

[Noreen]

Rik, could you do that for me please?

[Rik]

Will do.

[Rik]

Done. 

[Noreen]

Thanks, Rik. I can only sit at the computer for short periods so am keeping everything to a minimum. These poor speeds started last week when you mray remember that I lost my connection, prior to that I didn't appear to have any problems.

These are the details from the router.

[attachment deleted by admin]

[Noreen]

This is what I've been getting in the past.

[attachment deleted by admin]

[Rik]

Hopefully, they'll ring you back. I indicated that you were not able to be online as much as normal.

[David]

Good luck with it Noreen hope they sort it for you and you rest that arm.....