No internet since 11pm on Tuesday 4th August

[philmatthews]

Thanks for the link lodge, very much appreciated! :-)

It shows no faults on my exchange. I'm a freelance web designer and I've had 2 clients also based in Weymouth contact me today because there internet connection is down (or very slow) just like mine which was why I was sure it was to do with our exchange.

I've exchanged my router for another Belkin one and it is doing the exact same thing so I'll give IDNet another call and see what they suggest as the next step.

[Rik]

You've had 115 logins today, Phil. Just trying to find out more right now...

[Rik]

Your case is being passed to BT for investigation, Phil. The original two routers were talking, but not holding the connection. The Belkins are holding the connection, but after authentication they are not passing any traffic. It may indicate a chipset incompatibility with the MSAN you're connected to.

[philmatthews]

Thanks for all your help Rik, I appreciate it :-)

[Rik]

NP.

[philmatthews]

Update:

Still no more news :-(

I've have managed to keep a connection long enough to run a speed test:



It has seemed a bit more stable over the last 24 hours (staying with a connection for up to an hour) but it is still around 0.1 or 0.2 mb/s so loading most sites is next to impossible.

It is the hands of BT now I believe (am I right to assume BT won't be doing anything on it over the weekend?) so I am just keeping everything crossed they can find what is causing the fault.

As I need the connection for my job as a freelance web designer I am thinking about getting an old dial up modem just to tide myself over until it is fixed (getting quite a big backlog of clients wanting me to update their sites since the fault developed!) Do IDNet have a dial up connection number I can connect to?

Thanks guys,
Phil

[Glenn]

Do you provide a back up Dial up service?

Yes IDNet offer a dial up number should you require it. The service is charged as an internet call via your BT phone bill at the standard 0845 'local' call rate per minute. To use the service you must have caller ID enabled on your line.

Dial up number: 0845 6021131

User name/password: enter the same User name and password provided to you for ADSL connectivity.

[philmatthews]

Thanks Glenn

Popping in to town to try and find a dial-up modem....

[philmatthews]

Also, I don't know if this reveals anything new but my results when I ping idnet.com are below.

C:\Users\Phill>ping idnet.com

Pinging idnet.com [212.69.36.10] with 32 bytes of data:
Request timed out.
Reply from 212.69.36.10: bytes=32 time=1349ms TTL=59
Reply from 212.69.36.10: bytes=32 time=1199ms TTL=59
Request timed out.

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1199ms, Maximum = 1349ms, Average = 1274ms

[Rik]

It reveals something is horribly wrong, Phil, but not much else. As the connection is mission critical for your business, you might want to think about switching to a business package with enhanced care, where BT guarantee fault fixes in hours rather than days.

[philmatthews]

Update: Well, I'm over the moon as the broadband came back yesterday! Not sure what was done to fix it but I am just so glad to have it back! 

My router says I am connected at:

   ADSL Status   Connected
   Data Rate Down/Up   6653/447(Kbps)

But the actual speed is copied below:



I'm hoping this will creep up again over time (I normally have around 4 - 5 mbps). But, as I say, I'm just pleased to have broadband back again!

Thanks to IDNet, Rik and everyone who has offered tips and advice on this. Very much appreciated! 

[Rik]

It looks like your profile may have dropped, Phil. Can you try a BT speed test?

[philmatthews]

Sure thing. I've run a test at http://speedtester.bt.com/ and copied it below:


Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6652 kbps(DOWN-STREAM),  444 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 2098 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Rik]

Let support have that result, Phil, it looks like you've joined the band of troubled WBC migrants.

[philmatthews]

Thanks Rik. I've just sent IDNet support an e-mail with all the info.

[Rik]

 

[dujas]

I'd be interested to see IDNet's figures on how many WBC migrations have succeeded without a hitch versus those that have incurred problems due to BT. As in, are these isolated teething issues, or will these problems continue to manifest as more exchanges are enabled?

[Rik]

Last time I spoke to Simon on the subject, he said that it was a handful of the people who have migrated that are being affected. That's not much consolation if you're on of the handful, of course.

[bobleslie]

Perhaps this will help.