Connection dropouts

Cyclohexane · Apr 30, 2006, 21:00:29

Hi all,

I've just moved house and joined IDNet rather than migrating my previous ISP (Metronet). ADSL was enabled on Fri and i have no problems connecting via my USB modem, but if i use the Zoom modem combined with the wireless Belkin router (which i had no problems with at the previous house) the connection drops roughly every 5 minutes. It's going to be difficult providing any useful stats as this USB one does not give any and i cannot access the Zoom when it is connected through the belkin router. I could reconfigure the Zoom to work directly with my PC but i'd rather not as it was setup in a reasonably complex manner to work with the Belkin by BroadBandBuyer when i bought it.

Any ideas or am i going to have to bite the bullet to provide those stats?

Cheers
James

Jeff · Apr 30, 2006, 21:17:37

Hey Cyc, welcome to IDNetters

Is your USB modem a Speedtouch 330 by any chance?

Cyclohexane · Apr 30, 2006, 21:24:44

Hi Jeff,

No it's a "Binatone ADSL 500".

Thanks
James

Jeff · Apr 30, 2006, 21:30:19

You can get your stats by pasting http://192.168.1.2/doc/admin.htm into your browser and choosing ADSL Status.

USB devices and MaxDSL don`t like each other btw :\

Are you using USB1.1 or USB2.0 on your PC m8?

Cyclohexane · Apr 30, 2006, 22:10:20

Ah-ha! Thanks very much! The info is below. I'm not sure if it's USB 2 or not, but just to reiterate that i'm not having a problem when connected with the USB one, it's when connected via the non-USB Zoom that i am getting dropped. The downstream SNR is mostly around 5.8 but it does sometimes go as low as 4.8 and as high as 6.2

Elapsed Time: 0 days 0 hours 36 minutes 46 seconds

Downstream Upstream
SNR Margin 5.9 27.0 dB
Line Attenuation 39.0 24.0 dB
Errored Seconds 14 0
Loss of Signal 3 3
Loss of Frame 0 0
CRC Errors 8 0
Data Rate 3648 448 kbps
Latency FAST FAST

Cheers for your help.
James

Cyclohexane · Apr 30, 2006, 22:33:59

Update: it just dropped me on the USB modem too. Are those figures indicative of a dodgy phone line? I'm plugged into the master socket, there are no other ext. sockets in the house.

Jeff · May 01, 2006, 02:21:37

Stats are fine James. First check should be IIRC under properties for your USB device ... ensure that it is configured to not idle out after a certain time period, select "never". I apologise, I don`t have a USB device connected to my machine :\

To find out if your machine uses USB1.1 or USB 2.0, go to control panel, select system > Hardware > Device Manager > then right at the bottom, expand Universal Serial Bus Controllers. There may be a lot of entries here, but tell me if the word "Fast" or "Enhanced" resides anywhere down the list

Cyclohexane · May 01, 2006, 15:16:40

Hello again,

Have checked and both the Binatone and Zoom are _not_ set to disconnect if idle.

I can't see either fast or enhanced in my USB config list so i guess that means it is not USB 2.

I'm still being disconnected very regularly on both devices today.

( But after reading around some more... is this maybe normal during the 10 day testing period?

Cheers
James

Gilba · May 01, 2006, 19:27:40

Hi,

From my experience, as you are still on the training period you will find that it will disconnect regularly to try and find the max stable rate of your line. I think this will happen more to people who are not at max sync. Hopefully it will stablise towards the end of the training period.

Jeff · May 05, 2006, 21:55:40

How`s things going m8? Been offline for a few days and wonder if I can further help?