Loss

[neocr0n]

Recently purchased the Billion 5200G.  Saturday actually.  It held connections well up untill probably Tuesday.  From then onwards I have been receiving far too many connection drops.  I think on Wednesday I receieved around 20 connection drops and thats no joke.  IF the router is reporting the line stats correctly then I've never seen my Downstream SNR margin below 5 and upstream SNR below 18.

I'm still on the original firmware and have not updated but for the first few days it held the connection well so I'm thinking this could be an IDnet thing. 

Anyone else loosing their connection more than usual?

Thanks,

Jonny

[neocr0n]

Hmm Couldn't see an edit button so just to add.

On average I'm loosing my connection once every two hours.  Even at this crazy time of 2am when centrals should be no where near capacity I'm still dropping.

[Adam]

Firstly just to clarify the edit post option is only available up to 15 minutes after the post was first made. That is how it is supposed to work anyway.

Secondly, just for your knowledge central capacity shouldn't have any effect on a connection dropping at any time of day. It could however be a problem with your line, exchange, router, etc. It is a good idea to eliminate each potential problem starting with the easiest.

A good place to start is plugging the router itself into the master socket, and also checking any filters are working correctly.

Adam

[neocr0n]

Thanks adam.  Worked it out though.  New router has a new option that my old Netgear router didn't have.

Not entirely sure what it does but switching ATM QoS to CBR seems to have solved the problem.  Was previously on UBR and I would imagine the quickstart setup selected that option.

Anyway yeah net is much more responsive, haven't reached the two hour mark but something tells me the connection will hold, it just feels so much faster.

Thanks for the response anyway.  I'm pretty new to routers/networks etc.  Just came off a 6 year run with Pipex using an ADSL modem haha.

[Adam]

Glad to see you have solved the problem. I hope your connection remains stable.

Oh, and welcome to IDnet!

Adam

[neocr0n]

Thanks, after being on Pipex you have no idea how pleased I am to be here! Customer service is just the best I've ever come accross and I'm including everything in that not just ISPs.

[siege2]

Customer service is just the best I've ever come accross 

cannot agree more

[maxping]

Recently purchased the Billion 5200G. 
Anyone else loosing their connection more than usual?

I use the same router and have no problems at all,I'm  also on the original firewall.

[neocr0n]

Yeah it was the ATM QoS setting.  Was on UBR and changing it to CBR fixed it.  Don't really know the technical difference.

"ATM QoS: Select CBR to specify fixed (always-on) bandwidth for voice or data traffic.
Select UBR for applications that are non-time sensitive, such as e-mail."

According to 5200g manual I found online.  Anyway its working a treat now, connection stays up for days at a time, latency is fantastic and it was cheap as chips.  Which is all you want in a router thanks for recommending it to me maxping.

[maxping]

thanks for recommending it to me maxping.

Glad its sorted