worrying noises

coreservers · Aug 12, 2009, 10:10:25

you all know I've been having many and varied issues since a badly bungled migration, but this mornnig, I was on the phone to my wife, from here at work, and could quite clearly (not in the background at either end) on the line, hear a phone ringing. could this be the source of all my problems, have they crossed my line?
and is this something support should be made aware of?

Rik · Aug 12, 2009, 10:13:26

They could. Report it as a voice fault, don't mention ADSL (unless your phone is with IDNet too, sorry, can't remember.

). The standard cure for this to to swap the exchange pair.

coreservers · Aug 12, 2009, 10:29:14

oh crikey. a pair swap, I remember what happened the last time.

. phone not going to idnet till Friday

Rik · Aug 12, 2009, 10:30:17

Might be worth a try, but you always have a 50/50 chance of a better or worse pair.

Glenn · Aug 12, 2009, 10:32:23

I would love to swap the pairs on my line, but I only have 3 good wires

coreservers · Aug 12, 2009, 10:32:55

question is... do i feel lucky.... now do i

Rik · Aug 12, 2009, 10:33:53

If you wait till your phone moves, IDNet can operate a pincer movement on BT.

Rik · Aug 12, 2009, 10:34:32

Quote from: Glenn on Aug 12, 2009, 10:32:23
I would love to swap the pairs on my line, but I only have 3 good wires

It's the exchange side pair they swap, though, Glenn.

coreservers · Aug 12, 2009, 10:48:56

Well BT deny... any work has been doen on my line in the last two months?

? must be my equipment?

?

Rik · Aug 12, 2009, 10:56:49

Er, how can they deny it?

coreservers · Aug 12, 2009, 11:01:23

Because they are BT, a company who will not train engineers in new technology, but then send them out to deal with the new technology. and expect it to work properly, the kind of company that will set targets for breakfix calls, when you can never guarantee how many you get.

Rik · Aug 12, 2009, 11:05:58

But aside from that...

Gary · Aug 12, 2009, 11:08:50

Quote from: coreservers on Aug 12, 2009, 11:01:23
Because they are BT, a company who will not train engineers in new technology, but then send them out to deal with the new technology. and expect it to work properly, the kind of company that will set targets for breakfix calls, when you can never guarantee how many you get.

I asked my mate who is a BT engineer and he was saying they don't have the proper software to test WBC from your homes, even the old software on their laptop things did not work for also max very well, he was surprised it did on mine

Simon · Aug 12, 2009, 11:29:59

It's unbelievable, isn't it? How can they (BT) continue to get away with this abysmal, unprofessional, and downright incompetent level of service? They are causing untold misery to customers, putting businesses in danger of closure, and someone has to be accountable.

Rik · Aug 12, 2009, 11:31:21

Because no-one who has the power to do anything cares.

Simon · Aug 12, 2009, 11:46:48

I bet they would if their broadband was as bad!

Rik · Aug 12, 2009, 11:49:07

A lot of NTL/VM people were appointed to Ofcom weren't they?

Simon · Aug 12, 2009, 11:53:25

dujas · Aug 12, 2009, 12:22:28

Simplest solution would be if the government added a minimum broadband speed to the Universal Service Obligation (USO) that every telephone line in the country has to be capable of supporting; instantly BT et al have an incentive to maintain their network.

Rik · Aug 12, 2009, 12:25:56

They'd probably set it at 512k.

coreservers · Aug 12, 2009, 12:36:58

but only if you live within 5 feet of the exchange and have installed your own fibre.

Rik · Aug 12, 2009, 12:40:26

And then only if the temperature was between 18-20C and humidity was no greater than 46%.

psp83 · Aug 12, 2009, 13:41:22

And your house is painted pink!

Simon · Aug 12, 2009, 13:45:37

And you only use it between 3am and 4am every third Tuesday of the month.

dujas · Aug 12, 2009, 14:59:28

A precedence has already been set of 2Mbps downstream

coreservers · Aug 12, 2009, 16:28:14

Just as well Dujas, cause that's all most of us are getting with WBC

zappaDPJ · Aug 12, 2009, 17:52:43

...on a good day

bobleslie · Aug 12, 2009, 18:09:50

...with the wind behind us.

Rik · Aug 12, 2009, 18:12:10

In my case, it's a northerly...

bobleslie · Aug 12, 2009, 18:22:03

Good lunch, then?

(Not an excuse for a detailed list of all the ingredients.

)

Rik · Aug 12, 2009, 18:25:37

Very, Bob. Donald Russell at their best.

coreservers · Aug 12, 2009, 20:25:37

well my BT trials continue, can anyone think of a good soap name for it?

our last 4 phone digits are 0190, my wife picked up the phone and some woman on 7145 was having a conversation. With someone else. my broadband is now re-sunc-ing every half hour or so, so I expect to have my speed stolen, pretty soon.

I hate British telecom. Indian call centre get award for script reading. and promise to fix it by monday!!!!!!!!!!!!!!!!

Time for some fallout 3 killing I think.

Simon · Aug 12, 2009, 21:20:20

I feel for you. This is ridiculous.

Rik · Aug 13, 2009, 08:58:14

I would think the local media would be interested in this story...

coreservers · Aug 13, 2009, 09:15:05

sent the following to ian livingstone and dan moss.

What exactly is Bt\openreach's purpose?

Are you not a telecoms company, there to provide the end user with good reliable telecoms. Or are you there to view the custoemer as a cash machine, and provide as cheap and little service as possible.

1:- 4 weeks ago, I was supposed to have a nice simple migration from sky connect to IDnet, mac codes were provided, and all was set.
2:- I spent a week offline as BT engineers completely bungled the migration, by creating the wrong type of circuit, a datastream, that would barely funtion under dial up.
3:- Broadband has been unstable at best since then, and Bt engineers have now had at least 6 attempts to fix it and failed. I was even told "your line has always struggled with broadband". So Bt's policy is now to tell lies to customers to get it off the hook. I had a year of perfect stability before the cowboys visited my exchange.
4:- Yesterday, after a further visit earlier this week, to the exchange. I could hear a phone ringing whilst I was chatting to my wife on the phone. I reported a voice fault, and heard nothing. on arriving home, I found that all I could hear was a loud electrical buzzing on my phone, and my broadband was now re-sync'ing every 5-10 minutes.
5:- I can now hear someione elses phone calls. My number is xxx-xxx-0190, but I'm getting calls and can listen to xxx-xxx-1790.

And your marvellous script reading call centre, now tell me it might be fixed by monday, but might not. I am moving all my billing away from BT, supposedly on Friday, although I may postpone it as I think BT will use that as a further excuse not to spend any money fixing existing faults.
but am doing so because frankly you are a waste of money. And are holding the Uk's broadband services in the dark ages.

Seems BT, a telecoms company, is unable to actually deal with telecoms problems.

I have forwarded this case is full inglorious detail to both Ofcom, Otelo and The Scotsman newspaper, BBC's Watchdog and to STV news. Not an action/i take lightly, but going through the "proper procedure" seems to bring no results. Or does indeed bring things to a worse state than we had to begin with.

Rik · Aug 13, 2009, 09:16:41

Go get 'em!

coreservers · Aug 13, 2009, 09:43:38

I see no reason to pull any punches. Time they heard from a real custoemr and not a flipchart survey of customers

Rik · Aug 13, 2009, 09:49:02

I'm with you - bringing the media in is often the only way to get your case heard. (A letter/email to your MP would do no harm either...)

coreservers · Aug 13, 2009, 09:53:02

oh I dunno Rik, you aint ever met my MP... come to think of it.... i dont think anyone has

Rik · Aug 13, 2009, 09:59:00

There's always the minister responsible for BB, who happens to be David's MP...

rireed3 · Aug 13, 2009, 10:10:51

Poor baby. Living rough, I shouldn't wonder

Anyway, you'd be happy with the dark ages. As I recall it included voice.

Welcome to Club Intermittent. That's three of us I know of who waited more than a month until WE could catch it happening. In my case, they ignored me for another month until I lost voice altogether, mine and the telephone's.

"Intermittents are very difficult", they moaned afterwards, but if you've GOT THE EQUIPMENT you can see it over time. BT simply refuse to bother

Richard

Simon · Aug 13, 2009, 10:58:31

Good on you, Core, and I hope it finally brings some better results!

coreservers · Aug 13, 2009, 20:24:59

well apparently all is fixed. I say apparently because, gaming is laggy and continually disconnecting. three times I've been thrown off the pro evo servers from the 360. and once flight sim multiplayer dropped hte connection, and was also laggy and painfully slow.

I'm getting near my wits end.