worrying noises

coreservers · Aug 12, 2009, 10:10:25

you all know I've been having many and varied issues since a badly bungled migration, but this mornnig, I was on the phone to my wife, from here at work, and could quite clearly (not in the background at either end) on the line, hear a phone ringing. could this be the source of all my problems, have they crossed my line?
and is this something support should be made aware of?

Rik · Aug 12, 2009, 10:13:26

They could. Report it as a voice fault, don't mention ADSL (unless your phone is with IDNet too, sorry, can't remember.

). The standard cure for this to to swap the exchange pair.

coreservers · Aug 12, 2009, 10:29:14

oh crikey. a pair swap, I remember what happened the last time.

. phone not going to idnet till Friday

Rik · Aug 12, 2009, 10:30:17

Might be worth a try, but you always have a 50/50 chance of a better or worse pair.

Glenn · Aug 12, 2009, 10:32:23

I would love to swap the pairs on my line, but I only have 3 good wires

coreservers · Aug 12, 2009, 10:32:55

question is... do i feel lucky.... now do i

Rik · Aug 12, 2009, 10:33:53

If you wait till your phone moves, IDNet can operate a pincer movement on BT.

Rik · Aug 12, 2009, 10:34:32

Quote from: Glenn on Aug 12, 2009, 10:32:23
I would love to swap the pairs on my line, but I only have 3 good wires

It's the exchange side pair they swap, though, Glenn.

coreservers · Aug 12, 2009, 10:48:56

Well BT deny... any work has been doen on my line in the last two months?

? must be my equipment?

?

Rik · Aug 12, 2009, 10:56:49

Er, how can they deny it?

coreservers · Aug 12, 2009, 11:01:23

Because they are BT, a company who will not train engineers in new technology, but then send them out to deal with the new technology. and expect it to work properly, the kind of company that will set targets for breakfix calls, when you can never guarantee how many you get.

Rik · Aug 12, 2009, 11:05:58

But aside from that...

Gary · Aug 12, 2009, 11:08:50

Quote from: coreservers on Aug 12, 2009, 11:01:23
Because they are BT, a company who will not train engineers in new technology, but then send them out to deal with the new technology. and expect it to work properly, the kind of company that will set targets for breakfix calls, when you can never guarantee how many you get.

I asked my mate who is a BT engineer and he was saying they don't have the proper software to test WBC from your homes, even the old software on their laptop things did not work for also max very well, he was surprised it did on mine

Simon · Aug 12, 2009, 11:29:59

It's unbelievable, isn't it? How can they (BT) continue to get away with this abysmal, unprofessional, and downright incompetent level of service? They are causing untold misery to customers, putting businesses in danger of closure, and someone has to be accountable.

Rik · Aug 12, 2009, 11:31:21

Because no-one who has the power to do anything cares.

Simon · Aug 12, 2009, 11:46:48

I bet they would if their broadband was as bad!

Rik · Aug 12, 2009, 11:49:07

A lot of NTL/VM people were appointed to Ofcom weren't they?

Simon · Aug 12, 2009, 11:53:25

dujas · Aug 12, 2009, 12:22:28

Simplest solution would be if the government added a minimum broadband speed to the Universal Service Obligation (USO) that every telephone line in the country has to be capable of supporting; instantly BT et al have an incentive to maintain their network.

Rik · Aug 12, 2009, 12:25:56

They'd probably set it at 512k.

coreservers · Aug 12, 2009, 12:36:58

but only if you live within 5 feet of the exchange and have installed your own fibre.

Rik · Aug 12, 2009, 12:40:26

And then only if the temperature was between 18-20C and humidity was no greater than 46%.

psp83 · Aug 12, 2009, 13:41:22

And your house is painted pink!

Simon · Aug 12, 2009, 13:45:37

And you only use it between 3am and 4am every third Tuesday of the month.

dujas · Aug 12, 2009, 14:59:28

A precedence has already been set of 2Mbps downstream