AAISP looking to ditch BT

[bobleslie]

Ref: Light credit check.

18. What if I'm declined service from O2?

On occasion, your application will be referred to our credit department for independent assessment. If your application for service does not meet O2's requirements, we reserve the right to decline it.
If you believe our automated credit assessment of you is incorrect, as a first step, you will need to obtain a copy of your credit file from our credit and risk agency, Equifax. Please note that this may incur a charge. You can contact Equifax by sending a letter to:

Equifax
Credit File Advice Centre
P.O. Box 1140
Bradford
BD1 5US

Alternatively, you can use the following link to seek an online response:
www.equifax.com/consumer/creditreport/en_uk
Once you have obtained your credit file, please send the credit file with a covering letter to:

Credit Risk Management
O2
Arlington Business Centre
Millshaw Park Lane
Leeds
S11 0NE

Alternatively, you can send an email to: CreditFileReferrals@o2.com
We will then review your eligibility, and will contact you in writing with the final decision.

Seems to me like a company that has become too big for its boots. Easy to ignore. 

[Simon]

Actually, I'm not quite with it tonight.    I was thinking of it as pay as you go, but it isn't, and you are indeed, paying in arrears, so that explains why they do the credit check.

[David]

  Simon keep up 

[Simon]

I'm trying! 

[David]

Yes Rik said that 

[Simon]

And he knows. 

[Rik]

I use a splint. 

[Gary]

Ref: Light credit check.

Seems to me like a company that has become too big for its boots. Easy to ignore. 

Try Orange credit checks and see how you get on, O2 are not that bad, yes their access package is very bad but tbh so many checks are made on us each day anyway who cares, if your going to get that wrapped up in a company because you had a bad experience (no offence to you bobleslie, as I have done the same as well) then you will end up not having a contract with anyone in the end, not everyone's experiences are bad, but as far as the mobile telcos, well they are all as bad as each other, a swift phone call generally sorts issues out. Maybe there will be the minority of cases where it won't but if you read reviews for all mobile companies in the UK you will see no body likes the ones they are with  that says it all.

[bobleslie]

Not with you, Gary. I'm a very happy O2 mobile customer. Have been for many years. 

[Gary]

Not with you, Gary. I'm a very happy O2 mobile customer. Have been for many years. 

Erm so am I 

[Technical Ben]

Seems that only Home Access suffers from problems. Everything else is just great from O2. 
Customer services tries to be really helpful, but unless you get through to the actual tech line (line 2 or 3?) you just get a script read fault finding exercise.

[dujas]

It seems a deal has been made...

After the latest issues with BT 21CN affecting 21CN and 20CN lines we are pleased to confirm that we have today signed a contract to provide broadband access using the BE network and LLU connections.

More info, it's not cheap.

[Gary]

Since I have no LLU at my exchange, no point  Sometimes moving house has benefits and issues, I love where i live but miss LLU in the exchange  Not that Justina would let me decide where we move on exchange criteria 

[Rik]

Strange, it's on my checklist, Gary.

[Tacitus]

Looks like the BT/Openreach fiasco is going to get even worse. 

Someone else to blame when your line goes belly up....   All of this may suit the accountants but responsibility becomes ever more diffuse to the point where nobody takes responsibility for anything whatever. 

Those whom the Gods would destroy etc....

[Rik]

I think I'm going to put up a satellite, it will be less painful in the end. 

[dujas]

I don't quite see how this helps AAISP's home users, the basic package costs double what BE themselves would charge on a three month contract and that's with unlimited downloads.

[dujas]

Looks like the BT/Openreach fiasco is going to get even worse.

It's not surprising, they've been looking for awhile now to offload what is a heavily regulated and unionised division of BT. No different than what the other utility companies do; it's going to be even more complicated for ISPs and their customers when chasing up sloppy work though.

[Rik]

Accountability to be replaced by accountancy.

[Tacitus]

Accountability to be replaced by accountancy.

I really pity any ISP trying to get a grip on this. Effectively BT are handing the profitable stuff to the LLU operators. It's instructive to look at Apple's business model. Concentrate on the higher, profitable, end leaving everyone else with the low mArgin low profit stuff. Market share means nothing if it's not profitable.

[Rik]

Exactly. And Ofcom fiddles... 

[Simon]

Looks like the BT/Openreach fiasco is going to get even worse. 

Someone else to blame when your line goes belly up....   All of this may suit the accountants but responsibility becomes ever more diffuse to the point where nobody takes responsibility for anything whatever. 

Those whom the Gods would destroy etc....

I noticed this related article while reading that.  If this is going to be the case, then it seems BT can't actually win.

[Tacitus]

I noticed this related article while reading that.  If this is going to be the case, then it seems BT can't actually win.

This was in a conservation area so I would anticipate problems even if the boxes are painted green.  I doubt there would be more than an average amount of trouble over siting the boxes in other areas.

[Simon]

Hopefully not. 

[Rik]

I have a perfect location for mine, it's about 20 metres from the door.