Slow speed, high pings

[Dopamine]

My connection has been sluggish all afternoon, with pings fluctuating between 30ms and 200ms, pages taking a while to be found, and throughput way down from the 6mbps+ I'd normally expect mid-afternoon. Anyone else?

In the first instance, I telephoned support, but they were astonishingly unhelpful, refusing to deal with the problem over the phone and insisting that they could only deal with speed issues by email. This pretty much sums up the way I've seen IDNet going downhill over the last few months.

I recall reading a forum thread recently where IDNet (I think) said that there might be occasional congestion or load balancing issues while they waited for BT to provide more capacity (or something), which sounded to me like an excuse for inadequate forward planning and/or provision on IDNet's behalf. With support unwilling to discuss speed problems over the phone, can anyone enlighten me as to what might be going on?

[ST Driver]

Hi
Having same problem here but we have just had a thunderstorm.
Turned off router during storm and rebooted when finished, this is when I found problems.
I have just put it down to storm for now

Steve

[dujas]

Idnet seems to be having load balancing issue for those customers on ADSL Max packages (up to 8Mbps). Unfortunately the solution (no firm date on implementation) won't come until BT Wholesale migrates all of those customers to IPStream Connect, i.e. all routed via BT's 21st Century Network (21CN).

For me it seems to be mainly a daytime/afternoon issue, the fix being to disconnect/reconnect your router's ISP connection and hope you're moved to a less congested 'pipe'. I was averaging 133ms to www.idnet.net this afternoon. A shame, as at that point it had been almost a week without issue. Prior to that, ping was going 150ms+ on a daily basis.

[Lance]

Even the most cautious of plans wouldn't have built in a year long delay on the new hostlink. Thanks BT.

[Dopamine]

Idnet seems to be having load balancing issue for those customers on ADSL Max packages (up to 8Mbps). Unfortunately the solution (no firm date on implementation) won't come until BT Wholesale migrates all of those customers to IPStream Connect, i.e. all routed via BT's 21st Century Network (21CN).

For me it seems to be mainly a daytime/afternoon issue, the fix being to disconnect/reconnect your router's ISP connection and hope you're moved to a less congested 'pipe'. I was averaging 133ms to www.idnet.net this afternoon. A shame, as at that point it had been almost a week without issue. Prior to that, ping was going 150ms+ on a daily basis.

Thanks. That explains my problem and an identical one experienced by a local friend also with IDNet. Quite why support have become so extremely unhelpful is puzzling though. IDNet definitely won't be getting my recommendation any longer, which for the sake of 30 seconds explaining the issue to me, rather than fobbing me off, seems a strange way to run a business.

[Aaron]

Having bad pings all day today as well, on 8mb MAX

[dujas]

Having bad pings all day today as well, on 8mb MAX

Have you tried manually disconnect/reconnect your router's PPPoA connection to Idnet? Usually done via web page configuration.