Orange & T-Mobile to merge

[Glenn]

They could move a name forward 38 years, A Digital Orange.

[Rik]

Things would run like clockwork.

[Sebby]

[Gary]

Looks like they are decommissioning masts and closing shops and aim to save £3.4 or £3.5 billion over several years, so that does not bode well. I was with Orange in the very beginning and they were fantastic, even sending out a courier with a new phone, last time I was with them they were expensive (1p per delivery report per text) extra cash for mms (O2 take them out of your text allowance) and I could not get through to customer service for hours, may have changed now but I'm not sure how this amalgamation will effect CS.

[Rik]

Or just service in general, Gary.

[Gary]

Or just service in general, Gary.

That would be a shame, Rik, Orange were the best in their day, sadly they have slipped over the years, what hapened to all the great services like setting up a days worth of call forwarding by time for places you knew had bad signals, when you were out travelling to friends or work. So much has changed with them, and te last time I was with them they were not keen to try and even want you to say as a loyal customer, I left as it took me almost two weeks for calling up and being on hold twenty minutes each day to get through 

[Rik]

I've been lucky in the 13 years or so that I've been with them, Gary, but they're definitely not as good now as they were in the Hutchinson days.