Upgrade and bandwidth query

SW42 · Sep 08, 2009, 19:58:07

Hi all,

Does anybody know how long it takes to upgrade? I'm currently on Home Lite but I'd like to upgrade to Max. I normally pay on the 23rd of each month, but realise that the counter starts on the first of each month. If I upgrade today, when will it be active? Will the counter start from this month or next? The reason I ask is that I am already near my limit of 5GB (I know it's only week 1!) and would like the new limit of 30GB to start from this month so I don't incur the extra charges.

Thanks for reading.

Colin Burns · Sep 08, 2009, 19:59:37

hi and welcome to the forum im sure somone with information will be along to help soooooooooooooon

Glenn · Sep 08, 2009, 20:24:28

SW42

I believe that the switch can be made overnight, but I'm not 100% sure.

Lance · Sep 08, 2009, 21:24:52

I switched before and it was done before the call finished!

Ray · Sep 08, 2009, 21:27:07

I seem to recall that was my experience as well, Lance, when I switch to the Max package.

SW42 · Sep 08, 2009, 21:44:42

Thanks for the replies so far. It looks like the upgrade is quick. Does anybody know if the new download limits are effective immediately? Or do I have to restrain myself until next month

?

Simon · Sep 08, 2009, 21:47:56

Hi, and

I believe that the allowance is renewed from the 1st of each month, so if you have used 5Gb now, and upgrade to Max tomorrow, you will theoretically then have an extra 25Gb to play with, until the 1st of next month. I'm not sure how the charging works, but one would presume it's proportionate. Someone will correct me if that's wrong, but the best thing to do is call IDNet in the morning, and they will do the switch for you more or less there and then.

Lance · Sep 08, 2009, 22:44:17

As the switch is only a billing change as oppsosed to a BT product change, that is why it is instant. As for the bandwidth, I'm pretty sure what will happen but as has been said beat to double check with support. I don't want to give out duff information!

SW42 · Sep 08, 2009, 23:00:27

Will phone in the morning as suggested. Thanks for all your help and lovely welcome

Sebby · Sep 09, 2009, 00:54:25

Ray · Sep 09, 2009, 09:18:08

Rik · Sep 09, 2009, 09:44:49

Welcome aboard.

I think you'll be pleasantly surprised by the results of your phone call.

SW42 · Sep 09, 2009, 21:33:02

Just thought I'd let everybody know that I phoned this morning and am now upgraded. My new 30GB limit is also effective immediately

Thanks to everybody for all your help.

Now I'm off to download a film or two...

Lance · Sep 09, 2009, 21:45:09

I thought that would be the case.

Ray · Sep 09, 2009, 21:47:06

Quote from: SW42 on Sep 09, 2009, 21:33:02
Just thought I'd let everybody know that I phoned this morning and am now upgraded. My new 30GB limit is also effective immediately

Thanks to everybody for all your help.

Now I'm off to download a film or two...

That's good to hear, now don't go using it all up in one night.

Glenn · Sep 09, 2009, 21:48:43

I think you maybe to late with the advice, Ray.

Ray · Sep 09, 2009, 21:49:43

I fear so, Glenn.

SW42 · Sep 09, 2009, 21:50:57

OI I'm still here!

I'm keeping a close eye on my download usage. Don't wanna get caught out again!

Glenn · Sep 09, 2009, 21:51:54

Quote from: SW42 on Sep 09, 2009, 21:50:57
OI I'm still here!

Rik · Sep 10, 2009, 09:05:59

Quote from: SW42 on Sep 09, 2009, 21:50:57
I'm keeping a close eye on my download usage. Don't wanna get caught out again!

You might want to run an app like NetMeter or the ThinkBroadband equivalent, as it will give you a real time indicator of how much data you are using.

glen · Sep 10, 2009, 09:49:45

Quote from: Rik on Sep 10, 2009, 09:05:59
You might want to run an app like NetMeter or the ThinkBroadband equivalent, as it will give you a real time indicator of how much data you are using.

The rss feed from IDnet website does a good job too.

Rik · Sep 10, 2009, 10:02:00

It does, but only once a day.