HP PSC 1317 fails

mrapoc · Sep 10, 2009, 14:19:16

Hi guys/gals

Trying to install the above printer it keeps throwing a windows error of "Cannot install hardware" "The specified environment is invalid".

Does this even after wiping all traces of HP off the computer. The cable works fine with a different printer also.

Basically you run the HP installer (both off the disk or latest driver off the net) and it gets to the part where it detects the printer/tells you to turn it on and windows detects it - then throws that error!

argh

does the same when you manually search for the driver file too - this is on xp x32.

i'm at a loss and probably gonna try a format/reinstall

Sebby · Sep 10, 2009, 14:29:18

Amazingly, Google throws up nothing apart from your post! I'm not sure what to suggest. Is it worth calling HP?

Simon · Sep 10, 2009, 15:10:20

Would it be worth running something like CCleaner?

Rik · Sep 10, 2009, 15:25:18

Call HP, Sam. I has something similar with a 2410, and it needed a removal tool before I could get it to install properly.

Glenn · Sep 10, 2009, 16:35:05

A very quick search on HP's website brought up this

mrapoc · Sep 10, 2009, 17:46:34

Quote from: Simon on Sep 10, 2009, 15:10:20
Would it be worth running something like CCleaner?

Already ran it

Quote from: Rik on Sep 10, 2009, 15:25:18
Call HP, Sam. I has something similar with a 2410, and it needed a removal tool before I could get it to install properly.

I found a post saying how to remove all HP stuff from your pc - using some uninstall/removal batch files found on the installation CD - i take it this is what you meant by removal tool? But i think i do remember a removal tool (tried it last time i tried to fix it)

Quote from: Glenn on Sep 10, 2009, 16:35:05
A very quick search on HP's website brought up this

Dont think any of those questions really help
I dont think XP generic printer drivers supported this printer either

Not impressed by hp so far

Rik · Sep 10, 2009, 17:48:24

There's a batch file (or a series of command line entries), Sam, but they also had a full removal tool that cleaned out the registry too.

mrapoc · Sep 10, 2009, 18:50:01

I think i tried that too

i may try installing it on my own laptop to see if its their OS or in actual fact the printer

Rik · Sep 10, 2009, 18:59:28

Set a restore point, or preferably do an Acronis backup, first, Sam. HP installations can leave a lot of detritus behind.

(Check the website for a minimal installation package, drivers only.)

Glenn · Sep 10, 2009, 19:02:20

Try installing it in safe mode?