Problem sending mail to IDnet

[kitz]

Hi

Putting this in the open so hopefully someone with relevant contacts can take this up for me and prod either Miriam or Tim please... and then perhaps we can sort this via PM on here.

-------------------------------------------

Several weeks ago Miriam emailed me with a site related query, and I emailed her back.
A week later my email was returned as being rejected.

I then attempted to contact Tim,
That email was also rejected

I then attempted to contact tim using my ISP email address, to rule out it being my domain
That email was also returned one week later.

Tried again last week.
Mail returned again this morning

Errors are

SMTP error from remote mail server after RCPT TO:<tims.email.address>:
   host mx2.idnet.net [212.69.40.49]: 450 <myemail.address>:
   Sender address rejected: Greylisted for 5 minutes:
   retry timeout exceeded

so this has now been going on for over a month and I still havent been able to respond to Miriam's email.
(I bet she thinks Im ignoring her).

My hosts arent aware of any problems, and I have no problem sending mail elsewhere and this seems to be only affecting mail to idnet.

TIA

[Rik]

It sounds like your SMTP server isn't responding to the re-send requests, Kitz. I'll let Maz know.

[Rik]

Maz will be in touch, Kitz.

[kitz]

>> Maz will be in touch, Kitz

Thanks rik.  

>> It sounds like your SMTP server isn't responding to the re-send requests,

Looks like the mail server keeps trying for a week before it finally gives up "retry timeout exceeded"

No idea why it saying greylisted and not sure which spam database IDnet use?
But all is clean according to the blacklist check of about 100 spam databases here.

Tried also using my ISP email address but that was returned too.

[Rik]

They just reject new domains at the boundary servers, with a request for a re-send in five minutes. If the sending SMTP server doesn't respond promptly, the grey-listing never gets lifted. Only after the boundary servers do spam databases come into play, but the grey-listing has been found to be effective at stopping the vast majority of spam.  At least, that's as I understand it.

[Sebby]

That's right, as I understand it. So it seems that the issue here might actually be the SMTP.

[Rik]

That's what I understand, Seb.

[kitz]

Thanks guys for your help.

Contact made and problem sorted

[Rik]

Great, thanks for the update.