Slow speeds today

karlak · Sep 13, 2009, 21:34:19

Anyone having speed issues today ?

My usual 5mb speed is all over the place - one test shows 5mb, then within minutes I am getting very slow pages on the internet and the speed drops to 0.6 mb - Ping is normal at around 40ms

Sebby · Sep 13, 2009, 22:05:51

Have you run an actual BT speed test? Could you post the results?

Dopamine · Sep 13, 2009, 22:20:57

Yes, varying and slow here too. 3730Kbps for a 7150k profile. Horsham, West Sussex.

Test1 comprises of Best Effort Test: -provides background information.

Download speed achieved during the test was - 3730 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Why does the test result say "Test1"? Should there be a test 2?

karlak · Sep 13, 2009, 22:32:27

Quote from: Sebby on Sep 13, 2009, 22:05:51
Have you run an actual BT speed test? Could you post the results?

This one is not too bad, but has been worse today

Download speedachieved during the test was - 3291 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5856 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

Fox · Sep 13, 2009, 22:43:57

My connection seems to be ok

Download speed achieved during the test was - 6003 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Maybe a change in wind direction has caught BT out again

Sebby · Sep 13, 2009, 22:50:08

Quote from: karlak on Sep 13, 2009, 22:32:27
This one is not too bad, but has been worse today

Download speedachieved during the test was - 3291 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5856 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

There's nothing really wrong there, other than the throughput being a bit low for the profile.

karlak · Sep 13, 2009, 22:58:02

Quote from: Sebby on Sep 13, 2009, 22:50:08
There's nothing really wrong there, other than the throughput being a bit low for the profile.

That may be but check out the upload speed

Lance · Sep 13, 2009, 23:07:18

Maybe I'm missing something but what is wrong with your upload sync? Its at the normal max connection rate of 448.

Sebby · Sep 14, 2009, 00:25:04

Upload doesn't look right. That could be due to a few reasons:

1. you've got an application running, such as P2P, that is using upload bandwidth;
2. your upload sync is not right for some reason;
3. it's just an issue with the speedtest.net server, or the route to it;
4. something else!

Rik · Sep 14, 2009, 08:52:04

It's worth pointing out that BT give no guarantees at all on upload speed, which is why it's not included in their own test.

Rik · Sep 14, 2009, 08:53:19

Quote from: Dopamine on Sep 13, 2009, 22:20:57
Yes, varying and slow here too. 3730Kbps for a 7150k profile. Horsham, West Sussex.

Test1 comprises of Best Effort Test: -provides background information.

Download speed achieved during the test was - 3730 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Why does the test result say "Test1"? Should there be a test 2?

Test 2 is only offered if your speed falls outside the acceptable range BT quote in the test.

karlak · Sep 14, 2009, 17:54:52

It is definitely my "Up" speed that is causing the slow load of pages - cant get a speed higher than 100k at the moment, normally get 380 or so

make browsing a very painful event at the moment. Have switched router off/on, but no difference.

Rik · Sep 14, 2009, 18:04:18

Do you have any P2P running?

karlak · Sep 14, 2009, 18:12:03

Quote from: Rik on Sep 14, 2009, 18:04:18
Do you have any P2P running?

Nope, just me browsing - spoke to Support today, but BT wont want to kno wif the download speed is "up there".

A test result from BBmax to discount a Speedtest.net issue

Date of Speed Test: 2009-09-14 19:13:45

Download Speed: 2296 kbps (287 KB/sec transfer rate)

Upload Speed: 70 kbps (8.8 KB/sec transfer rate)

Rik · Sep 14, 2009, 18:18:22

Sadly, BT aren't at all interested in upload speeds, that's why their tester doesn't check them. That said, they shouldn't affect your browsing experience unless they're really dire.

Dopamine · Sep 14, 2009, 19:08:46

Quote from: karlak on Sep 14, 2009, 18:12:03
Nope, just me browsing - spoke to Support today, but BT wont want to kno wif the download speed is "up there".

A test result from BBmax to discount a Speedtest.net issue

Date of Speed Test: 2009-09-14 19:13:45

Download Speed: 2296 kbps (287 KB/sec transfer rate)

Upload Speed: 70 kbps (8.8 KB/sec transfer rate)

Are you relying only on speedtest sites to measure upload speed?

As an experiment, I just conducted tests at speedtest.bbmax.co.uk, thinkbroadband.com, speedtest.net and speed.io. Upload speeds were shown as 215kbps, 378kbps, 210kbps, 414kbps respectively. However, a large 10mb upload sent by email, and a 15mb one uploaded to my FTP server, both measured using Netmeter, showed uploads are running at full speed for the entire duration of the upload. It's likely that the test sites are the problem, not your connection.

Rik · Sep 14, 2009, 19:11:28

That's true, Dopamine, the Namesco site doesn't seem to be able to measure WBC upload speeds accurately in my experience, though email sends show it to match the sync speed reasonably closely.

vitriol · Sep 14, 2009, 19:22:58

Oh Dear

Seems I've hit a new low. Probably everaged 500kbps over the weekend. Support have been contacted though and initial tests that I ran over the weekend have been sent.

Rik · Sep 14, 2009, 19:31:36

That's the site I find least accurate for uploads, Vit. Try uploading a file to your webspace and time it, or try http://www.speedtest.net/, I've just done this test on a 3.5M WBC profile, with a 762k u/s sync. DO USE the Maidenhead server, not London.

vitriol · Sep 14, 2009, 19:39:41

Still bad though

Sebby · Sep 15, 2009, 00:16:22

Are you able to try the BT speed test?

vitriol · Sep 15, 2009, 16:52:20

James emailed me this morning and has spoken to BT. Apparently the VP that I connect to at the exchange has been congested for some time. They're going to move me to an uncongested one.

Thanks James

So hopefully things will improve over the next couple of days.

Rik · Sep 15, 2009, 16:55:47

Ray · Sep 15, 2009, 16:56:28

Sebby · Sep 16, 2009, 01:01:23

And here...

vitriol · Sep 23, 2009, 21:22:22

Still bad

James informs me that BT will not move me to another VP as my speeds "are at an acceptable level." They're certainly not acceptable to me.

I have contacted James again for further advice.

Simon · Sep 23, 2009, 21:55:09

Yup, BT's definition of 'acceptable' leaves a lot to be desired.

Rik · Sep 24, 2009, 09:32:02

Can you try a BT test, Vit, it is working again now.

vitriol · Sep 24, 2009, 19:29:21

Now this is more like it. Just have to see if it holds up. Usually after 9pm things take a big nosedive.

[attachment deleted by admin]

Rik · Sep 24, 2009, 19:33:01

Nice to see BT think 600k is acceptable for you.

vitriol · Sep 24, 2009, 19:38:45

Im not really one to complain unless I have to. The past two weeks have been the worst my internet has ever been. Poor James at IDNet must dread coming into work as I've been sending him quite a few mails of present.

As for BT's acceptable performance slider. It needs to be re done. For my line stats and profile I think accepatable is 4000 - 6000 kbps.

Now lets hope that things hold up. I doubt it seeing as BT have admitted to James that the VP I link into is congested. Getting them to do something about it though is a whole new ball game.

Sadly I'm going on holiday tomorrow so won't be able to check it.

vitriol · Sep 24, 2009, 21:01:25

well it was good while it lasted.

rireed3 · Sep 24, 2009, 21:55:15

This is exactly the problem that IDNet escalated and (at length) got fixed last month for about 20 of us -- I was one of the beneficiaries, so I have seen these same ridiculous numbers for weeks in August. Remember "dimensioning"?

If this got fixed for us, why won't they fix it for vitriol? The same people can't be communicating between BT and IDNet. Or is the excuse that vitriol is on Max rather than WBC?

Richard

Gary · Sep 24, 2009, 23:35:31

Must admit things do seem better now at least for me on Max, my latest test was as follows

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

   Download Speed
   6764 Kbps

0 Kbps   7150 Kbps
Max Achievable Speed

Download speed achieved during the test was - 6764 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.

Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

joe · Sep 25, 2009, 08:04:39

Yes, I am.

A while back I was achieving speeds of 13000 on an IP profile of 15000. Since return from holiday on 22 Sep my speed has consistently been 2200 ish.
This morning's speed test is an example.

James at IDnet suggests BT are working on it!!!!

Previously I ws with Nildram on ADSL and achieved 5Mbps consistently.

FAQ

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
2264 Kbps

0 Kbps 99999 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2264 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :17307 Kbps(DOWN-STREAM), 1232 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.[/i][/i]

Rik · Sep 25, 2009, 08:47:34

Quote from: rireed3 on Sep 24, 2009, 21:55:15
If this got fixed for us, why won't they fix it for vitriol? The same people can't be communicating between BT and IDNet. Or is the excuse that vitriol is on Max rather than WBC?

I believe he is, Richard, and BT haven't fully fixed it on WBC yet - they've had to completely reconfigure the network in the past two weeks as they found they'd made a very basic mistake in the setup which was causing the 'under-dimensioning'. In addition, MSAN firmwares are being updated and DLM has been significantly refined for WBC. There is now an official target margin of 3db, and I speak from personal experience, which is being used on some longer lines to improve speeds.

For those on Max, the signs are that BT are trying to avoid any further investment, instead they are pushing ahead as quickly as possible with the WBC rollout, for which they have promised price cuts in January - I get the sense that LLU is finally beginning to dent their profits. Of course, they haven't seen fit to tell ISPs yet, they've just issued a press release.

Rik · Sep 25, 2009, 08:49:44

Quote from: joe on Sep 25, 2009, 08:04:39
Yes, I am.

See my post above, Joe. Things are being resolved, just not as quickly as everyone would like. However, with BT Retail launching WBC today, I'd expect that every resource available will be thrown at the problem.

rireed3 · Sep 25, 2009, 10:24:13

QuoteFor those on Max, the signs are that BT are trying to avoid any further investment

Devil's bargain: take a chance on the new service or switch to LLU, if you can.

I would have thought that Ofcom were meant to have a say in such shenanigans

Vitriol, you may have left on holiday -- can you get LLU?

Richard

Rik · Sep 25, 2009, 10:25:55

Ofcom and BT are like Ofgem and the power companies, Richard.

esh · Sep 25, 2009, 12:55:25

I remember reading some article a few weeks back about a bunch of companies banding together to try and redefine what 'broadband' meant in a technical sense... so they could provide a lesser service and still call it broadband

Rik · Sep 25, 2009, 14:10:03

That would be a typical British approach, wouldn't it. "What's the minimum we can get away with?"

Tacitus · Sep 25, 2009, 16:11:10

Quote from: Rik on Sep 25, 2009, 08:47:34
...For those on Max, the signs are that BT are trying to avoid any further investment, instead they are pushing ahead as quickly as possible with the WBC rollout......

Given there are many of us struggling to get a viable service on Max, I can only wonder what sort of reliability we will get with WBC. Round here there is little in the way of LLU apart from TalkTalk and Orange, both of which I would be reluctant to touch with a bargepole, so effectively we're going to be screwed.

Rik · Sep 25, 2009, 16:18:41

I am hopeful atm, Tac. I've seen some significant improvement in WBC since September 16, and I now get a 3800k throughput rather than the 2400k I had with Max. DLM has been massively refined from what I can observe and is much more responsive to changes in the line condition, good or bad.

Sebby · Sep 25, 2009, 17:25:36

Quote from: joe on Sep 25, 2009, 08:04:39
Yes, I am.

A while back I was achieving speeds of 13000 on an IP profile of 15000. Since return from holiday on 22 Sep my speed has consistently been 2200 ish.
This morning's speed test is an example.

joe · Sep 26, 2009, 08:41:35

Eureka!

Routerstats showed a disconnect at 16.36 to 16.40 yesterday, thereafter speed returned to 13000+

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
13068 Kbps

0 Kbps 99999 Kbps
Max Achievable Speed

Download speedachieved during the test was - 13068 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :16788 Kbps(DOWN-STREAM), 1223 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

And this has continued this morning. Hooray!!

Speed test on speedtest.net however shows d'ld 64.59Mb/s (

), u'ld 0.69 Mb/s with a ping of 62ms. Why this huge difference? Incidentally, how do folks copy the speedtest picture to thier posts?

Rik · Sep 26, 2009, 10:16:37

Can't explain the difference for sure. They are use Mbits rather than kbits, but the conversion doesn't work out. Speedtesters are often weird, we've been discussing the oddities that some report in the upload speed in another thread. Try the one on ThinkBroadband, it's usually pretty reliable. Completely ignore any ping times reported by a test site and do your own tests.

When you complete a test at speedtest.net, you are given the option to copy a direct link or one for a forum, select the latter (LH side) and paste into a post.

is produced by pasting this link:

Code Select

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/575236197.png[/IMG][/URL]

joe · Sep 26, 2009, 17:29:18

Thanks Rik.

Speedtest.net result still odd since max speed BT profile is 14000.

Rik · Sep 26, 2009, 17:30:28

It's probably a bit confused.