Network down again

onlynik · Sep 23, 2009, 00:29:47

Looks like the network is down again. Such a wonderful service. Seems every other week there is some issue. Got connected about 5 minutes ago but with the wrong Wan IP. Time to move I guess.

dujas · Sep 23, 2009, 00:41:16

Try elaborating more on the problem and your setup, then people might be able to offer some assistance.

ou7shined · Sep 23, 2009, 00:47:29

Mine's down too. Big red light on my router.

onlynik · Sep 23, 2009, 00:56:42

Quote from: dujas on Sep 23, 2009, 00:41:16
Try elaborating more on the problem and your setup, then people might be able to offer some assistance.

No point really. It's a network issue. I'm unable to ping the WAN gateway therefore I cannot get any further. The ip address for the gateway looks wrong too. At least I've got my iPhone.

rgt247 · Sep 23, 2009, 01:52:11

No problems for me on dls4.

ou7shined · Sep 23, 2009, 02:08:49

I'm on dsl4 too

I've tried reboots, restores and a factory reset all to no avail. Still have a lovely shiny red light. I'm off to bed maybe it will be fixed by the morning.

Rik · Sep 23, 2009, 09:21:19

No network problems were seen by IDNet overnight, so I'm wondering if BT were working at your exchanges, the midnight - 2am slot is a favourite with them.

glen · Sep 23, 2009, 09:29:46

Quote from: Rik on Sep 23, 2009, 09:21:19
No network problems were seen by IDNet overnight, so I'm wondering if BT were working at your exchanges, the midnight - 2am slot is a favourite with them.

Yep had the the same problem from about 2 am until about 9 am this morning thought my router was knackered.

Rik · Sep 23, 2009, 09:35:33

Did you have to re-boot to re-establish connection?

glen · Sep 23, 2009, 10:30:54

Quote from: Rik on Sep 23, 2009, 09:35:33
Did you have to re-boot to re-establish connection?

No Rik , even after rebooting still no connection, but it's working ok again at the moment.

Rik · Sep 23, 2009, 10:57:54

So it just came back up? Sounds like BT work, they really are doing an awful lot right now - and they're not telling ISPs about most of it.

ou7shined · Sep 23, 2009, 10:58:17

Mine's back up.

My stats have improved somewhat so I guess there may have been some work done down at the exchange. It went down at 00:30 on the nail. I have no way of knowing when it came back up because with all the resets I did on my router it had to sit dormant until I had the time to manually re-configure and connect it again today.

Rik · Sep 23, 2009, 11:00:46

We do know BT are extra active right now, Rich, ahead of BT Retail's launch of WBC on Friday. They have been working at quite a frantic pace, as they seem to be re-writing the rule book as they go.

glen · Sep 23, 2009, 11:07:14

Quote from: Rik on Sep 23, 2009, 10:57:54
So it just came back up? Sounds like BT work, they really are doing an awful lot right now - and they're not telling ISPs about most of it.

I did call support and they weren't aware of anything from BT , but as I said it's working ok now just.

Rik · Sep 23, 2009, 11:09:23

I checked with Simon first thing, and they had no issues with their network and no advisories from BT. The latter situation is quite common atm.

glen · Sep 23, 2009, 11:15:35

What with BT wanting to put their customers on 20mb connection, I would imagine they're struggling with all this extra work.

onlynik · Sep 23, 2009, 11:57:20

My ADSL came back up at around 4.30 am. That's a 4 and a half hour outage.

It did start just after 12, so could quite well be BT work, however it seems strange that it was only IDnet that was affected and that my neighbours with different companies had no issues.

onlynik · Sep 23, 2009, 11:59:35

Quote from: onlynik on Sep 23, 2009, 11:57:20
My ADSL came back up at around 4.30 am. That's a 4 and a half hour outage.

It did start just after 12, so could quite well be BT work, however it seems strange that it was only IDnet that was affected and that my neighbours with different companies had no issues.

So I don't think it was local exchange work.

dujas · Sep 23, 2009, 12:32:22

Could your neighbour's ISP be via LLU?

onlynik · Sep 23, 2009, 12:48:17

Quote from: dujas on Sep 23, 2009, 12:32:22
Could your neighbour's ISP be via LLU?

Nope, BT.

Rik · Sep 23, 2009, 15:02:29

Quote from: onlynik on Sep 23, 2009, 11:59:35
So I don't think it was local exchange work.

Could be it was work on upgrading a particular VP, VLAN, DSLAM or MSAN. You'd need to get a lot more information to pinpoint the problem. Only two people have reported any issues here, none on ThinkBroadband, so it still 'feels' local to me.

esh · Sep 23, 2009, 15:18:12

No issues on gw5.

onlynik · Sep 23, 2009, 16:03:18

Quote from: Rik on Sep 23, 2009, 15:02:29
Could be it was work on upgrading a particular VP, VLAN, DSLAM or MSAN. You'd need to get a lot more information to pinpoint the problem. Only two people have reported any issues here, none on ThinkBroadband, so it still 'feels' local to me.

I'm not overly worried about it. However what does annoy me is that it is always the off peak (midnight - 9am) that takes the hit, and if i've sheduled downloads they can run into the peak time. Additionally, I'm usually up at midnight so losing the internet then kinda annoys me.

I've been with IDNet for about 3 months now, and it hasn't been the best of times. I think there has been 4-5 outages (maybe not all IDNet's fault) and speed issues (which now have been resolved) but it doesn't really give me that warm cosy feeling.

I've actually started to look at other ISP's again.

Rik · Sep 23, 2009, 16:04:54

Your call, you have to do what suits you best. I can only tell you that, in the past three months, the only outages I've seen have all been down to BT.

rireed3 · Sep 23, 2009, 16:54:55

QuoteBear in mind that most packages do not come with any form of SLA, therefore compensation is unlikely.

Isn't that always the way?

It's too bad IDNet would have to defend a Trading Standards action, but I don't see how they can allocate Peak and Off-peak allowances in the circumstance that they can almost predict that random customers will lose out because of overnight 'maintenance'. Even the rail companies can't do that all the time, but then BT are quite special

Richard