Loss of service reports

[Simon]

... and another! 

[Simon]

Oh, and by the way, I have all of the support numbers in my phone contacts. 

[zappaDPJ]

Here we go again. Another total loss of service. Both connections have sync but all I'm getting is the BT Wholesale screen.

[zappaDPJ]

I'm back on ADSL after a very long power down

[zappaDPJ]

Now ADSL has lost sync and FTTC is back up

[zappaDPJ]

And now both lines are down. I give up.

[psp83]

Think its time to phone support in the morning zap 

I bet there's a BT engineer in the exchange saying "now he has internet, now he doesn't, now he does, now he doesn't" 

[Bill]

For me, by far the most important place to find the outage report is in a recorded message on the Technical Support phone number.

Agreed.

I don't have any (convenient) alternate internet access either. I noticed it was down after about half an hour, after I'd checked that it didn't seem to be at my end I rang the support number. That would have been about 45 minutes after the outage started, the message was there by that time.

[Rik]

Hi Armadillo.

[Rik]

By the way, when you log into the portal, it is still showing that an outage is under way.

Now fixed, John.

[Ray]

  Armadillo

[armadillo]

Agreed.

rang the support number. That would have been about 45 minutes after the outage started, the message was there by that time.

Good - glad to know the message was there so quickly.

Also, thanks to all for the welcome. I use armadillo as my handle for anything to do with computers. I am armadillo on the think broadband forums too. Used to post a lot but not much nowadays. I migrated to idnet just under a month ago and I am pleased with my new pastures.

[Steve]

  armadillo

[esh]

20/10/2010 10:59 BST, PPPoE went down for about 1 minute.

[mrapoc]

I can confirm this ^

[psp83]

Mine is still down 

Ip address given : 172.16.36.83

[Inkblot]

Mine is still down  

Ip address given : 172.16.36.83

Have 2 circuits wih IDNet, just lost them both. 1 was back up within a minute and is functioning normally, the other is still down showing an IP of 172.16.9.64, unfortunately thisis the one that runs a critical database and currently has our email delivered to it

The 0800 cannot connect my call (Overloaded) and the 01603 is engaged so no way to contact support although I'm sure they are aware of the problem anyway.

It's going to make it hard for me to convince the powers-that-be to move any more circuits over - our Easynet and BT circuits have never fallen over in more than 3 years

[Tina]

am down too- this is getting quite common these days

[dlorde]

Mine went down at the same time and is still down. PPoE came back up within a minute, but I still have no internet access. Tried power-cycling network & routers, but no joy.

[psp83]

Phone line is busy so can't even get an update or eta when it's going to be back up

[sparky]

Web Mail seems down as well.

Reports "Server error Unknown"

[sparky]

Web Mail now working!

Oh what fun..........................

[esh]

We have yet another BT service failure this morning affecting around 50&% of lines. BT are aware and are investigating.

[lozcart]

Idnet are aware this taken from their website

2010-10-20 11:24: We have yet another BT service failure this morning affecting around 50&% of lines. BT are aware and are investigating.

[psp83]

2010-10-20 11:24: We have yet another BT service failure this morning affecting around 50&% of lines. BT are aware and are investigating.